Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely colourful toaster and kettle”

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Posted 6 years ago

“Very happy with my toaster and kettle very stylish and the kettle is very quiet you can hardly hear it.”

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Posted 6 years ago

“Unfortunately my pressure cooker after a year of use already developed a crack! I got in touch with Tower via email and they refused to help despite the promised 10 year guarantee. I bought a pressure cooker from Tower as they are a reputable company with guarantee. A bit disappointed, I just wanted the crack to be repaired as the pressure cooker did it’s job quite well before it developed a crack where the steam leaves. As a gesture of goodwill they said throw it away and well give you 20% off (full price over 20£ items excluding spare parts). Goodwill would’ve been to just repair the crack.. What use is the 20%? Wouldn’t buy from here after that experience :( awful, incompetent staff who get the details wrong. Took ages to get back to me as well, probably to make sure I’m massively out the standard 1 year window of guarantee.”

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Posted 6 years ago

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Posted 6 years ago

“Beautiful style of pots and pans also the match they do for kitchen accessories”

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Posted 6 years ago

“purchased a 6 Ltr S/S Pressure Cooker in Feb 2019, registered it & qualified for free extended warranty. In April this year it was dropped accidentally and the body handle completely shattered, rendering it useless even though the pot is completely unscathed. I was told that accidental damage is not covered under the warranty and was offered a discount on any range of Tower purchased through them. I requested a replacement handle but was told to check on Amazon or Ebay, not sure why as Tower apparantly don't supply any spares of this kind. I have searched the internet but there's nothing. What a complete waste of my time, I have an intact, pressure pot without what could have been a simple replacement, in this present time when we are encouraged to recycle and are steering away from a 'throw away society'. It's not acceptable for the health of the planet to discard a pressure cooker because a spare handle is not available, an important issue that should be addressed. My request for their policy on 'EU right to repair' as we should have access to all spare parts, have been ignored which is completely unprofessional. My experience is not a good one and after 20 years plus of being a customer with Tower, I will now be going elsewhere, to their competitors for future purchases.”

Helpful Report

Posted 6 years ago

“I have purchased the tower three piece canister set, I love the finish on the canisters ,its very smart and of good quality, but a little disappointed,as there are no wording on the canisters to indicate as to what's inside, ie no Tea Coffee or sugar, hence having to open them all to identify what's in side. Because of this I have rated them just three stars. Poor design, and disappointed with my purchase.”

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Posted 6 years ago

“ordered a set of tower stainless steel pans. fantastic price. delivered quicker than the estimated time. quality and design outstanding. my wife is over the moon. everything ten out of ten!”

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Posted 6 years ago

“Amazing product and so say to use making sumptuous meals.”

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Posted 6 years ago

“Love our new cerastone utensil set, looks great in our kitchen, competitive price and fast delivery”

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Posted 6 years ago

“Bought a Air fryer, brilliant bit of kit for the kitchen, and more healthier cooking”

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Posted 6 years ago

“Fantastic Marble Kettle and Toaster!”

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Posted 6 years ago

“I purchased the Tower Air Fryer from B&M a month ago and it is brilliant. You don't have to wait on the oven heating up to saves lots of time. I do slimming world chips and they are lovely and crispy.”

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Posted 6 years ago

“Absolutely love my arble kettle and matching cutlery can't wait to get the rest of the range”

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Posted 6 years ago

“I bought a tower ceraglide Cord/cordless iron on the 26th May from the groupon website. It is brilliant. No wires getting tangled up or twisting. Good steam and heat features. Would highly recommend”

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Posted 6 years ago

“I purchased the tower pink saucepan set and I’m very pleased the quality is brilliant definitely worth the money! I won’t use anything else in future”

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Posted 6 years ago

“Placed my first order with tower housewares, really pleased with service & products great quality!! Will certainly order again.”

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Posted 6 years ago

“I bought a ceraglide 2in 1 cord/cordless steam iron off the groupon website. And it is brilliant. I’ve had irons before and the cord always twists and splits. But with this iron you don’t have that problem. Would highly recommend”

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Posted 6 years ago

“Very good products. Great prices. Love colour and design”

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Posted 6 years ago

“delighted with our forged aluminium cerastone frying pan and lid!”

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Posted 6 years ago

Tower is rated 4.1 based on 5,866 reviews