Name: Tower
Rating: 4.15

“The perfect size for someone who does not have a lot to cook at once. Good for a couple or someone on their own.”

Posted 6 years ago

“Received my tower Microwave to day , wow it looks fab in my kitchen lovely colour rose back , easy to us and install tried a bake potato tastes good really pleased , also bought tower saucepans gold bril best ever none stick easy clean well worth the money , had them for a couple of weeks now,just need griddle wok and frying pans now Cheers”

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Posted 6 years ago

“lovely black and rose gold 2 slice toaster”

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Posted 6 years ago

“Possibly the WORST customer service ever. My pressure cooker stopped working after using it maybe half a dozen times. 2 months later and I am still in dispute with them. Horrendous service. Cheap shoddy goods. Pay a little more and choose a better brand. Actual time line of events... Ordered November. Broke February. 1st email to tower 6 Feb 2020 Response from tower 12 Feb - email from Tower requesting photos. Photos emailed to tower 12 Feb Chaser sent to tower 14 Feb 2nd chaser to tower 17 Feb 18 Feb i received a generic “we’re looking into” email. I requested this was escalated as an official customer complaint. Chaser sent 20 Feb. 21 Feb offered chargeable spare part for no cost (why would I pay??) 21 Feb I provided my address. 26 Feb – no spare part – requested a full refund. 27 Feb – chaser sent. 29 Feb - second chaser sent. 2 Mar – label provided to return. Posted 14 Mar – received by tower 18 March 9am. 26 Mar – NO REFUND chased 31 Mar – still no refund - I called customer service and was promised a call back by a supervisor. Guess what... No call. It has taken me longer to get a refund than it would to slow cook a buffalo. I now own a slightly more expensive product. Do the same. Please do not send me a 35% off voucher. I'll give you 3 guesses what I would do with it 🚽”

Helpful Report

Posted 6 years ago

“Possibly the WORST customer service ever. My pressure cooker stopped working after using it maybe half a dozen times. 2 months later and I am still in dispute with them. Horrendous service. Cheap shoddy goods. Pay a little more and choose a better brand. Actual time line of events... Ordered November. Broke February. 1st email to tower 6 Feb 2020 Response from tower 12 Feb - email from Tower requesting photos. Photos emailed to tower 12 Feb Chaser sent to tower 14 Feb 2nd chaser to tower 17 Feb 18 Feb i received a generic “we’re looking into” email. I requested this was escalated as an official customer complaint. Chaser sent 20 Feb. 21 Feb offered chargeable spare part for no cost (why would I pay??) 21 Feb I provided my address. 26 Feb – no spare part – requested a full refund. 27 Feb – chaser sent. 29 Feb - second chaser sent. 2 Mar – label provided to return. Posted 14 Mar – received by tower 18 March 9am. 26 Mar – NO REFUND chased 31 Mar – still no refund - I called customer service and was promised a call back by a supervisor. Guess what... No call. It has taken me longer to get a refund than it would to slow cook a buffalo. I now own a slightly more expensive product. Do the same.”

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Posted 6 years ago

“Very quick delivery, great quality and excellent value for money”

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Posted 6 years ago

“Excellent service and fantastic prices”

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Posted 6 years ago

“I love their stuff, high quality and affordable prices, I've got 3 pans and an air fryer, will never disappoint me.”

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Posted 6 years ago

“Great stockpot, great price.”

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Posted 6 years ago

“Purchased a steamer, followed the instructions regarding registering extra 2 years guarantee, clicked on extend guarantee, came up with a message saying I have been sent an email to the email I have provided, problem is I did not provide one, hows that work then?”

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Posted 6 years ago

“Love the style of the rose gold edition and easy to wipe clean.”

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Posted 6 years ago

“We have recently bought our first AirFryer and have been so impressed with it! We also are appreciative of the extended warranty on offer of an extra 1yr warranty meaning we have peace of mind for 2yrs for our purchase.”

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Posted 6 years ago

“good and reliable products. fast delivery!”

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Posted 6 years ago

“Excellent product....very efficient and effective stainless steel pressure cooker. I will recommend it for everyone”

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Posted 6 years ago

“Completely useless after service , Bread Maker was supplied without essential parts (paddle and measuring items) . Customer (UN) Service claim they cannot get the parts . Since when does a manufacturer not have late for it's own product ?”

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Posted 6 years ago

“Purchased a Tower 4.3L Air Fryer and now the oven is redundant! Love it!”

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Posted 6 years ago

“Fantastic air fryer bought for my Mum from Argos, T17021. Love the capacity and cleaning is a breeze. Rang customer services for information and they were superb! Thank you so much!”

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Posted 6 years ago

“Redivide my Scandi range ,kettle toaster bread bin and canisters love them great value for money”

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Posted 6 years ago

“I received the tower sensor bin as a gift in the rose gold edition! Omg I love it and it adds a sleekness to my kitchen!”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Tower Reviews

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