Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“18cm 3 tier steamer arrived yesterday and looks lovely and shiny and looking forward to using.”

Helpful Report

Posted 6 years ago

“Hi Our automatic sensor bin arrived today absolutely love it with this coronaviris going around there is no need to worry about touching your bin just run your hand over the top without touching the bin and it will open and then shut on it’s own without touching, Amazing very pleased with this item.”

Helpful Report

Posted 6 years ago

“I brought a few tower items over the last week & omg I’m so so happy with them there just amazing I completely love what I have so far, I’m going to buy some more lovely bits from the tower range.”

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Posted 6 years ago

“We bought a Tower air fryer over a year ago one of the small ones. It has been a brilliant and we now hardly ever use the oven. Its great for any fish meat or quick cook things from freezer like scampi and chips. would highly recommend my mother in law and aunty are now converted too ideal for person living on their own, much safer and easier to clean than oven.”

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Posted 6 years ago

“Delighted with the bread it made found the instructions a bit confusing”

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Posted 6 years ago

“Absolutely love my tower sensor bin makes life so easy and hygienic really dont think I could go back to a normal bin”

Helpful Report

Posted 6 years ago

“Excellent concept and ironing experience, but took a little getting used to in cordless mode! Lightweight unit and very easy to fill for steaming (large hole for water jug and good seal lid) and excellent move-ability when ironing but you have to rest the iron back on the plate to recharge - it creates good temperature and steam production on linen and cotton settings but you need to get used to the rhythm of the docking and waiting for the light - this does only take seconds each time but I found I needed to do it half way through each item and so this took some time to adapt to......Haven’t done bedding yet but I love not catching the wire all the time and, after one basket, I’m liking the results and have found the rhythm - excellent value product!”

Helpful Report

Posted 6 years ago

“Bought Cerastone 20cm Frying pan and the same is faulty . My induction hob is not detecting it. All other 15 pots and pans in my household are easily detected as soon i place it. Rude customer care representative not willing to understand it could be manufacturing fault. Its a sham company and selling bogus products and warranty.”

Helpful Report

Posted 6 years ago

“Removal from packaging was very straightforward and I found that it was easy to get the airfryer ready to go thanks to the very good instructions manual”

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Posted 6 years ago

“Stunning! Cant wait to use my brand new steamer.”

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Posted 6 years ago

“The best product I ever have”

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Posted 6 years ago

“Bought tower T11002 bread maker, registered item for warranty, 16 months later it became faulty ( one of the fermenting processes stopped working ), contacted Tower and they claim they have no record of my registration!!! And are not prepared to do anything about it!! Bread maker now ready for tip and I will never buy from Tower again, not recommend Tower products......no after sales care.”

Helpful Report

Posted 6 years ago

“Bought the black and rose gold digital microwave. Looks stunning and very easy to use. Great price also, extremely please with the delivery time of product.”

Helpful Report

Posted 6 years ago

“I am delighted with my Tower soup maker we bought recently as its so simple to use and very easy to clean -so its used very often-and saves lots of time when you are ready for some delicious soup for lunch-so well done Tower-its well worth the money- Mrs Wendy Cousins”

Helpful Report

Posted 6 years ago

“The WORST customer service ever. Cheap quality and poor products.”

Helpful Report

Posted 6 years ago

“I had a complain about my sauce pan. Customer Service doesn't help me. The tops are completely worn. They just say it’s my fault, even though I’ve always followed the instructions. All sauce pan are leaking aswell. I will never buy this products again. Cheap quality and poor products.”

Helpful Report

Posted 6 years ago

“I recently bought a TOWER Electric Sauté Pan - Black. Very useful for a variety of cooking. I’ve cooked everything in it from bacon sausage and egg to stir fry curry and heated up tortilla wraps in it”

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Posted 6 years ago

“I have bought rose gold microwave from Tower website over a year ago. This is the best micro i have ever purchased. It looks so stylish and is easy to clean. Heats the food up really quickly too. I would buy it again. Good quality product.”

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Posted 6 years ago

“Attractive and Stylish and seems like it will be a durable product. Very pleased with purchase!!!”

Helpful Report

Posted 6 years ago

“The perfect size for someone who does not have a lot to cook at once. Good for a couple or someone on their own.”

Helpful Report

Posted 6 years ago

Tower is rated 4.2 based on 5,790 reviews