Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Tower air fryer is an excellent product. It arrived today. Excellent.”

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Posted 6 years ago

“Beautiful set and really practical. Would definitely recommend”

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Posted 6 years ago

“Today marks 2 years since getting my Tower Saute Pan and I am absolutely in love. :) The quality is fantastic, and I'm currently in the process of looking for more products to match my kitchen!xxx”

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Posted 6 years ago

“Brought a Elements cream 2 slice toaster. Heats up really fast, nice even toast to all of slice of bread.”

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Posted 6 years ago

“We just received that, but we can't wait to try all our recipes on our new Tower Pressure Cooker. Seems to have very good quality.”

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Posted 6 years ago

“Fantastic fryer”

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Posted 6 years ago

“This is a super company, nothing was too much trouble for the colleague I spoke to today - well done Tower!”

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Posted 6 years ago

“Does what it says on the tin great tasting food lovely appearance and healthy”

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Posted 6 years ago

“Excellent product at a very good price very pleased”

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Posted 6 years ago

“Purchased the white and rose gold kettle, toaster and canister set. Super pleased as they look really smart and quietest kettle I’ve ever had.”

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Posted 6 years ago

“Ordered a Tower salt and pepper grinder set. Really easy to open and put the batteries in and also to fill with the salt and peppercorns. Ready to use as soon as you’ve put them together, really impressed and they’re good value too.”

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Posted 6 years ago

“Have been offered a new trivet for my air fryer and a discount voucher so have just received the long slot glass toaster. It toasts bread - fresh, frozen and bagels and reheats. It also looks great on my worktop.”

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Posted 6 years ago

“Very good quality at a great price”

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Posted 6 years ago

“still waiting for over 4 months for a replacement pressure cooker (for recalled model) & now I have ordered a coffee maker which is supposedly in stock & usually dispatched within 24 hours, but I cant find out a what is happening no one can tell me about despatch etc, should have know better than to order again from Tower.”

Helpful Report

Posted 6 years ago

Dear. Mr. Aikman, We do sincerely understand your disappointment however Having checked your order, your order for a Coffee Maker was dispatched on 29/04/2020 and has been passed to our courier. We can only sincerely apologise for the delay however please kindly note that whilst our warehouse is still operational it is only operational at a significantly reduced capacity for the health and safety of our staff members. We wish you all the very best. Tower Customer Care

Posted 6 years ago

“I just bought bought the new coffee maker, it's simple to use and clean. It doesn't take up too much room and is great value for money.”

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Posted 6 years ago

“Excellent make bought kettle toaster microwave clock knife set breadbin canisters mug tree kitchen towel holder all in white stainless still & rose pink .. absolutely chuffed to bits really lovely would recommend tower to everyone”

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Posted 6 years ago

“I Love the Pedal Bin. Really smart looking product.”

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Posted 6 years ago

“Good quality though l received a wrong colour. A bit dissapointed and groupon said l could not return”

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Posted 6 years ago

“Just purchased a soupmaker I am very pleased with the easy instructions and super soup.”

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Posted 6 years ago

“I absolutely love the bottega kettle I bought in marble It also boils very quickly as well as being able to hold enough water for a big family”

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Posted 6 years ago

Tower is rated 4.1 based on 5,866 reviews