Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 3.5lutre slow cooker. Perfect size for family if 4. Able to cook a whole chicken in it. Easy to use and especially like the warm facility. Not to bug to store away. Definitely would recommend for busy working families who want a meal as soon as they get home!!!”

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Posted 6 years ago

“I bought a Tower air fryers & it’s really good and very easy to use,it’s make my life easier,even my 9 years old son can use it .”

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Posted 6 years ago

“Decided to buy tower air fryer not used yet looks good better than my old halogen”

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Posted 6 years ago

“I was quite surprised that despite placing my order just after Christmas delivery was quite prompt. Even more surprising was the quality of the pans, very sturdy with a retro style enamel non-stick finish. All in all very happy with our purchase.”

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Posted 6 years ago

“Impossible to find your item in the drop down list provided. Literally 1000 items so gave up. Will have to take a chance it don’t go wrong. Brilliant air fryer so far. No chance at all extending the warranty.”

Helpful Report

Posted 6 years ago

“Bought a chip fryer on black Friday ,registered on line and after using 3 times it went wrong and would not work, took it back to the shop but not having receipt they would not change it which I understood but seeing I had registered it I contacted Tower, their customer services were no help telling me to return it to the shop which I already told them I had, then they told me I had not registered it which I had, so was told "they would do nothing" Don't buy a Tower item because if you need help from customer services you wont get it.”

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Posted 6 years ago

“I bought the tower slow cooker for my mam for Christmas. I purchased it from my local shaws. We love it we prep or veg the night before throw everything into it in the morning. We are very confident leaving it on when we leave the house. We then come home to a fabulous dinner which is hot and never burnt. Well worth the price. Thanks.”

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Posted 6 years ago

“The Fries are absolutely gorgeous”

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Posted 6 years ago

“So easy to use, very happy with the air fryer.”

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Posted 6 years ago

“NEXT DAY DELIVERY, WAIT 5 MONTHS. I ordered 5 saucepans from tower and paid next day delivery, a few days later they still hadn't arrived. I called tower and was told it was because one of the items was out of stock...yet I could still add it to my basket and pay next day delivery without being told this?? A week later a delivery came, I was sent a salt and pepper pot. I called again and was told my order number had been mixed up electronically with someone elses and I would get a refund. When the refund came through, I ordered the saucepans again. Waited a couple of weeks, checked the online tracker and saw they had been 'delivered' the week before. They had not. It has taken months of back and forth emails/phonecalls to Tower and Hermes where I have been called a liar, my signature forged and ignored, to finally get it sorted. This was only resolved because I have CCTV evidence. Tower appologised and asked if I would likw my items re-sent wjich I said yes to. I have today been informed due to stock I won't recieve them until the end of feb/march. This would take it to 5months since ordering to receive them. I have spent countless hours on the phone, writting emails and watching CCTV. It has been nothing but a stressfull and time consuming experience and money wasted. Don't bother ordering from Tower, go elsewhere. Saucepans shouldn't be so stressful!”

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Posted 6 years ago

“Tower brag that they believe in there products so much they give an extended warranty but then make it vertically impossible to sign up for the extension...one big con”

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Posted 6 years ago

“beautiful copper and white knife set was brought for me as a gift! been using tbe knifes for 4 months now and still look and feel brand new! would highly recommend”

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Posted 6 years ago

“Best oven I have had less electric heats immediately being halogen”

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Posted 6 years ago

“Brilliant got halogen oven. Cooked perfectly. Less electricity and no waiting until normal oven heats up”

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Posted 6 years ago

“Purchased the 3 tray buffet server.Very impressed,used New year's day for the 1st time and it was a great help keeping everything warm till ready to serve.will use regularly when cooking for a few people especially when doing a roast.”

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Posted 6 years ago

“Have the coffee maker that grinds the beans as well Really impressed with it easy to clean and easy to use”

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Posted 6 years ago

“Bought tower xtreme pro multi blender. A great product with an amazing quality. Thanks”

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Posted 6 years ago

“I have purchased several items in the past few months and they have all been of top Quality, I am very pleased with everything I have purchased and I will buy from them again. JRW”

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Posted 6 years ago

“The Tower 4.3 digital air fryer is excellent, possibly the best on the market in terms of value for money!”

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Posted 6 years ago

“Absolutely wonderful pressure cooker , really pleased with it and with the results of what I put on the table . Would definitely recommend this . I have the 6 litre one”

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Posted 6 years ago

Tower is rated 4.2 based on 5,790 reviews