Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 they are brilliant so easy to clean. Plus cooking food on them is so quick”

Helpful Report

Posted 3 years ago

Hi Gloria, Thanks for your kind words about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Really easy to order online and very quick delivery would definitely use the website again easy to use and set out well easy to find products even if you are not tech savvy like me”

Helpful Report

Posted 3 years ago

Hi Joanne, It was wonderful to read your 5 star review about your recent order experience from our Tower website. I was pleased to learn everything went smoothly - I hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Very please with it brilliant”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Thanks for choosing Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought my tower last week really like it havnt stopped using it havnt turned my cooker on only one down side is the handle to take the the mesh trays out is not quite right or suitable have to fiddle with it to get it right apart from that all good”

Helpful Report

Posted 3 years ago

Hi Mervyn Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read about how you are using your Air Fryer. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I lost my instruction book for the slow cooker. I contacted Tower to request a replacement, and they very quickly sent me a copy to download. Good service.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star comments. Here at Tower we appreciate that on occasions things go astray or don't go to plan and when they occur we always endeavour to help our customers wherever we can. I was delighted to read you now have your Instruction Booklet. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Best kitchen appliance ever known to man. Love it! Omgaaawwwdddd my ribs 😍😍 Banginnnnn”

Helpful Report

Posted 3 years ago

Hi Shlo, Thanks for your 5 star comments about your Tower product. Here at Tower we love our products too !!! Keith - Group Customer Services Manager

Posted 3 years ago

“It was great very happy now I got it”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments. We were delighted to read you are very happy with your Tower product. Should you have any enquiries in the future please feel free to contact us. Keith - Group Customer Services Manager

Posted 3 years ago

“Amaaazing product just what I was looking for”

Helpful Report

Posted 3 years ago

Hi Laura, Thanks for your amazing review about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought a Tower iron from Aldi this morning. What a fantastic iron. Lightweight with steam and plenty of features. One great point. It doesn’t bleeb. How good is that. I usually bought Tefal but my last iron was terrible. Great price. Top marks for this iron.”

Helpful Report

Posted 3 years ago

Hi Kay, It was great to read you've chosen Tower for the purchase of your new Steam Iron. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Re - my previous review about the Tower Window Cleaner. Sophie from Customer Services (who has efficiently dealt with the claim ) has been in touch and we are now having a replacement. Thank you Sophie, it is much appreciated.”

Helpful Report

Posted 3 years ago

Hi Maureen, Thanks for your comments about your recent warranty claim for your product. I was sorry to learn that our initial response to your enquiry wasn't as you had expected - one of the requirements for our warranty scheme is to retain a copy of the purchase receipt. I am aware one of my Customer Services Team has been in contact with you to resolve your enquiry - I trust this demonstrates the focus and commitment Tower place on Customer Services. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted customer service and spoke to Lucy about my faulty vacuum cleaner on the 9th March and today 16th she has contacted me to say that a replacement will be delivered. I would like to thank her for the very good service and for helping me, she is a very helpful and friendly person and very good at her work ,good customer service is very rare these days .I was in charge of the customer service department when I worked for the electricity board many years ago so know how few thanks you get compared to the abuse you have to put up with. Thanks Lucy. .”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about Lucy from our Customer Services Team. Here at Tower our customers are so important to us and we always endeavour to exceed our customers expectations with every contact we have. Lucy was delighted to read your kind words. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Have excellent Tower Air-fryer but lost protectors on the inner grid. No problem to Tower Service Team, Arjan had them posted to me free of charge.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about how our Customer Services Team and especially Arjan helped with your recent enquiry. Here at Tower we always pride ourselves on the commitment we provide to our customers by ensuring their enquiries are fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Arjan was a great help, replied quickly nd resolved a problem I had instantly, great service, Thank you Arjan.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about how Arjan from our Customer Services Team resolved your recent enquiry. Here at Tower we always place our customers at the heart of everything we do and I was delighted to read your enquiry was resolved quickly. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service from Laura. I emailed to enquire about buying a replacement charger for my vacuum (I’d lost mine). Had a quick response from Laura in customer services and was sent an immediate replacement free of charge. I was very impressed, this is what good customer service looks like, well done Laura and Tower and thank you”

Helpful Report

Posted 3 years ago

Hello Diane, It was wonderful to read your 5 star comments about your recent contact with Tower Customer Services. Here at Tower we understand things don't always go to plan and our Customer Services Team always place themselves in our customers position. I was delighted Laura resolved your enquiry fully and to your satisfaction. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very kind and friend service”

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Posted 3 years ago

Hi Sarah, Thanks for your kind words. Rest assured should you have any further enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Quick response to solve an issue with my 3 month old Tower Air Fryer . ( it died) Put me in the right direction to contact Argos where I purchased it. Got a swift response there too. Now have a new Air Fryer. Thank you Harpreet”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about your recent enquiry with Tower. We are proud that our Air Fryers are supported by a robust warranty in the rare event that a fault occurs - the first year warranty being with the retailer where your purchase was made. I was pleased to learn your enquiry was fully resolved. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Broken timer knob, rang and spoke to Fayyaz who found us a spare and sent it straight out. I would have happy to pay but none asked for. Excellent service.”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for your kind words about Fayyaz from our Customer Services Team. Here at Tower we appreciate that on rare occasions products or parts my break and when this does occur we are only to happy to assist wherever we can. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“No problems.”

Helpful Report

Posted 3 years ago

Hi Kathleen, Thanks for your 5 star comments. I'm pleased to learn everything is problem free with your Tower product - rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Issue was resolved quickly and courteously..thank you”

Helpful Report

Posted 3 years ago

Hi Kenneth, Many thanks for your 5 star comments about our Customer Services Team. Here at Tower we always place our wonderful customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service provided by Fayyaz on behalf of Tower was superb. Tower is an excellent company with an excellent after sales ethic.”

Helpful Report

Posted 3 years ago

Hi Jackie, It was wonderful to receive your 5 star comments about Tower Customer Services. Rest assured our Customer Services Team are always readily available to help with any enquiries you may have in the future. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews