Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,884 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My air fryer unfortunately had broken. I've contacted to the customer service. The lady who I've talked to (Chloe) was so kind and helpful. I've received a great customer service. They made sure I'd get a replacement which has arrived within 3 days. The whole process was so quick, smooth and easy.”

Helpful Report

Posted 3 years ago

Hello Agota, Thanks for your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read your contact was a smooth one and we resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a new rotisserie fork as I accidentally threw my original one away. It arrived really quickly and fits perfect.”

Helpful Report

Posted 3 years ago

Hi Alison, Thanks for your message about the order and delivery experience for your Air Fryer Rotisserie Fork. I was delighted to read how our courier partners delivered your order quickly and safely. Many thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service. Prompt action kept informed and delivery of parts extremely quick FAYAZ was extremely helpful”

Helpful Report

Posted 3 years ago

Hello, It was great to read your 5 star comments about how our Customer Services Team and Fayyaz in particular helped with your recent enquiry. Fayyaz loves nothing more than ensuring our customers enquiries are fully solved. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Prompt reply to my email query from ARJAN. Thanks *****”

Helpful Report

Posted 3 years ago

Hello Rod, Thanks for your 5 star comments about Arjan from our Customer Services Team here at Tower. I was delighted to read your enquiry was fully resolved in a prompt manner. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted Tower by email when one of the grill plates for my airfyer was peeling. Sophie responded very quickly asking just a few questions then arranged to send me a set of two within a few days. She was great to deal with”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about the recent service provided by our Customer Services Team here at Tower. I was pleased to read how Sophie solved your enquiry to your satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Arjan was very helpful in sorting my problem (spare parts for my Air Fryer) A polite, friendly response to my email. Efficient and excellent service. Thank you.”

Helpful Report

Posted 3 years ago

Hello Pauline, It was lovely to read your comments about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we are lucky to have here within our Customer Services Team at Tower. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I received my rotisserie fork spare in less than a week, and have been using it to roast my chicken, I am very happy with the product,and your service, well done, and thank you.”

Helpful Report

Posted 3 years ago

Hi Janice, Thanks for your 5 star comments and your valuable order for your Rotisserie Fork for your Tower Air Fryer. We were delighted your order and delivery experience was a positive one. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Arjan was very helpful and answered my query quickly Thank you”

Helpful Report

Posted 3 years ago

Hello Thanks for your 5 star comments about Arjan from our Customer Services Team. Arjan was overjoyed to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“I reported damaged hose and have now received a new Tower appliance. Very happy with prompt service”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your kind words about your recent contact with our Customer Services Team. Here at Tower we appreciate on rare occasions things break or don't go to plan and we always endeavour to provide the best possible solution for our customers. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Early days as I have only had my Tower Xpress Pro Combo for a couple of weeks, but it's been great so far. I have no concerns this will be maintained, but time will tell.”

Helpful Report

Posted 3 years ago

Hello The Grim Sleeper Thanks for your 5 star comments and your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have to thank Arjan for the professional way he helped myself on my request for items I needed, which was a very quick reply and kept me informed all the time Thank you Arjan”

Helpful Report

Posted 3 years ago

Hi, Many thanks for your kind words about how Arjan helped with your recent enquiry. Here at Tower we are delighted Arjan is part of the Customer Services Team and he loves nothing more than ensuring our customers are looked after so well. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very helpful Dealt with my issue quickly”

Helpful Report

Posted 3 years ago

Hi Megan, Thanks for your 5 star review about how our Customer Services Team helped with your recent enquiry. Please feel free to get in touch again should you have any further enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

“Very good I love it so”

Helpful Report

Posted 3 years ago

Hi Tracey, Thanks for your kind words and 5 star review about your Tower product. We are in full agreement with you .........we love our products too !!! Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“GOOD SERVICE BUT THE FRYER WAS TOO SMALL”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about your Tower Air Fryer. We were sorry to learn your Air Fryer didn't meet your requirements. Please be sure to revisit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Megan, my service advisor, was helpful, courteous and professional in the way she dealt with my query regarding the rubber ends on the drawer insert for my tower. I am extremely satisfied with her response and how it has been resolved.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful review about how Megan from our Customer Services Team helped with your recent enquiry. I was delighted to read Megan kept you updated as to the progress and fully resolved your enquiry. Megan was delighted to read your comments. Regards Keith - Group[ Customer Services Manager

Posted 3 years ago

“I really like this product, takes a bit of working out with the cooking temp and time, but I'm really impressed with it so far”

Helpful Report

Posted 3 years ago

Hello Lyndsey, It was great to read you really like your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Thanks for choosing Tower for your valued purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Needed to contact Tower as roasting trays missing from my new airfryer. Spoke to Liberty very pleasant young lady. Explained the situation she promised she would contact me when they were back in stock. I was emailed as promised & advised the trays were on their way. I was very impressed by this service. Now awaiting delivery which should be in the next couple of days. Well done Liberty & Tower.”

Helpful Report

Posted 3 years ago

Hello Gina, It was lovely to read your kind words about how Liberty from our Customer Services Team helped with your recent enquiry. Liberty is a real star when it comes to looking after our customers and she was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant for chips and small roast vegetables.”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for your kind words about your Tower Air Fryer. Your valuable order was greatly appreciated by everyone here at Tower HQ Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great device, easy to use, dishwasher safe which is always a bonus 😀 Used few times now for various kebabs, delicious. Excellent service, easy to order, good price, fast delivery. Highly recommend.”

Helpful Report

Posted 3 years ago

Hello Jacqueline, It was great to read your 5 star comments about your Tower product. Here at Tower we always strive to provide quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“First time I ever used a air fryer am pleased with what I have cooked and it so cheap to use”

Helpful Report

Posted 3 years ago

Hi Shaun It was great to read the first time using your Air Fryer was a success. Rest assured should you have any enquiries in the future our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,884 reviews