Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.Had trouble at first with instructions used video on Internet which helped waiting for replacement large grill rack as mine had small scratch”

Helpful Report

Posted 3 years ago

Hi Janet, Thanks for your valuable comments. I was sorry to learn of the small scratch on your grill rack - rest assured your replacement should be with you very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I order a basket for my Tower Air Fryer and it arrived within 2 days. Brilliant service Tower. Thanks”

Helpful Report

Posted 3 years ago

Hello Brenda, It was great to read your comments about your ordering and delivery experience for your Tower Air Fryer Basket. Our warehouse team and courier partners work very hard to ensure our customers orders are delivered quickly and safely. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Makes excellent toasted sandwiches”

Helpful Report

Posted 3 years ago

Hi Thanks for your comments about your Tower product. We hope you enjoy those toasted sandwiches !!!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant being two different size baskets & works really efficiently”

Helpful Report

Posted 3 years ago

Hello Michael, It was great to read your 5 star comments about your Tower Air Fryer. Everyone here at Tower HQ was delighted you choose us for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant for doing smaller quantities when using a full oven is a waste of space and time. Very please with this purchase”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are so versatile as well as the potential savings they bring on your energy consumption. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The Air fryer was very good value for money as we bought it in the flash sale. It has been used on several occasions and has performed well with very enjoyable results.”

Helpful Report

Posted 3 years ago

Hi Max, It was fantastic to read your kind words about your Tower Air Fryer and the results you are seeing. We hope you continue to enjoy the delicious meals. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great piece of equipment. Display a little dark for choosing food type but can’t fault it on cooking.”

Helpful Report

Posted 3 years ago

Hello Amanda, Thanks for your comments about your Tower product. Rest assured our Customer Services Team are readily available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great service, delivered before expected date”

Helpful Report

Posted 3 years ago

Hello, We were delighted to read your 5 star comments about the swift delivery of your order from Tower. Our courier partners work hard to ensure our customers parcels are delivered quickly and safely. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely love it. It's easy to use and I love that it has a smaller drawer. Food cooks evenly and crisp.”

Helpful Report

Posted 3 years ago

Hi Linda, It was wonderful to read your 5 star comments about your Air Fryer. Here at Tower we love our Air Fryers too !!!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great product brought to working class families at a great cost. Perfect kitchen need”

Helpful Report

Posted 3 years ago

Hi Laura, Many thanks for your kind words about your Tower Product. Tower always strive to provide quality products at affordable prices - thanks for choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sophie in Customer Services showed great patience, and initiative in addressing and resolving my concerns in the space of a couple of hours. She made a senior citizen very happy. What a great deal of difference compared to their client who shall remain nameless!”

Helpful Report

Posted 3 years ago

Hi Duncan, It was wonderful to read your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we pride ourselves that our Customer Services are different to other organisations and we always take the time to understand and resolve our customers enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

“I have had this fire for 3 years now brilliant 👏 never had any problems with it x”

Helpful Report

Posted 3 years ago

Hi Nichola, I was delighted to read your 5 star review that your Tower Fire is still going strong after all of these years. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered the dish rack and unfortunately it arrived damaged. The service I received from Liberty was excellent and I received a replacement very quickly. Would definitely purchase from them again.”

Helpful Report

Posted 3 years ago

Hi Sheila, Many thanks for your comments about Tower. I was truly sorry to learn about the initial issue with your dish rack arriving damaged. Here at Tower we appreciate things don't always go to plan and on the rare occasions when this occurs our Customer Services Team act swiftly to resolve our customers enquiry. I was delighted to learn you remain a loyal customer of Tower and look forward to welcoming you back to our website very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very impressed with service received. A big thank you to Fayyaz how explained everything with a friendly manner D HEBBES Surrey”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about the Tower Customer Services Team. We are very proud to have Fayyaz as part of our Customer Services Team as he always ensures our customers are looked after so well. Fayyaz was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic to cook in just need some ideas”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful comments about your Tower Air Fryer. You can find some great ideas for meals on line and through the various Air Fryer Social Groups. Should you have any enquiries about using your Air Fryer you always have peace of mind that our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Great customer service by Liberty. She responded to my question quickly, competently and in a friendly manner. Liberty gave me the information I needed and I was happy to place an order straight after. Thank you!”

Helpful Report

Posted 3 years ago

Hi Christine, Thanks for your wonderful comments about how Liberty helped with your recent enquiry. I was delighted to read that as a result of the information you received from Liberty you made your very valuable purchase from Tower. Rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service very helpful.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about our Customer Services Team. Here at Tower we always place our customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent Service”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your 5 star review about the service you have received recently from Tower. Here at Tower we always place our wonderful customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Really versatile and easy to use, saving time and money along with healthier cooking”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read about the benefits you are seeing by using your Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“Tower were 100% helpful did and answered everything i wanted,very nice lady,recommend Tower.”

Helpful Report

Posted 3 years ago

Hi 'Dabbo', Many thanks for your kind words about your recent contact with Tower Customer Services. Lucy was the team member who handled your enquiry and she was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews