Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent fryer”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we think our Air Fryers are excellent too !!! Many thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just great products an service”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your kind words. Here at Tower we always strive to offer quality, value for money products supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I emailed tower to say I’d got a faulty item. I’d purchased a new rose gold kettle from tower, after 3 weeks it started to leak, being a disabled person I relied on this chunky handled kettle. I was contacted by a lady called Megan, she explained the process of return etc. I replied to Megan explained my situation and in her reply she said due to my circumstances she would support me by sending out a replacement kettle and once received I needed to dispose of the original kettle etc. tower like other businesses have strict guidelines to follow. Thank you to Megan at tower customer services I had a brand new kettle within a few days of Megan picking up my case. A very big thank you for giving me peace of mind.”

Helpful Report

Posted 3 years ago

Hi Kathy, Thanks for taking the time to leave your 5 star comments about Megan from our Customer Services Team. I was delighted Megan took the opportunity to understand your own individual circumstances and provided a solution to your enquiry. Should you have any further enquiries please feel free to contact our Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ice diamond 4 slice toaster cooks your toast the way you like it, most makes of bread fit into the toaster. Overall a very good toaster that is nice looking in any kitchen.”

Helpful Report

Posted 3 years ago

Hi Darren, Thanks for your kind words about your Tower Toaster. We were delighted to read your toaster cooks your toast just the way you like it - and the way we like it too !!! Please be sure to visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“My partner and I recently encountered a malfunction with our Tower Air Fryer which, unfortunately, was outside the one year warranty and we hadn’t been online to take up the free offer of extending the warranty to three years, however, after getting in touch with Tower Customer Services we were so pleased of receiving the prompt, professional and courteous advice from Chloe who deemed it within the manufacturer’s scope to save time and trouble by offering us an identical replacement Air Fryer in just a few short emails. A great response to an issue I thought might not be in the manufacturers interests to pursue.”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks for your kind words about how Chloe from our Customer Services Team helped with your recent enquiry for your Tower Air Fryer. Here at Tower we appreciate everyone has busy lives and registering the extended warranty for your product could have been easily overlooked. I was delighted to read Chloe took the time to understand your enquiry and arranged for a replacement Air Fryer to be dispatched to you. Rest assured should you have any further enquiries please get in touch. Keith - Group Customer Services Manager

Posted 3 years ago

“The best customer service I hv ever had. Lucy (the one from customer service ) had been helping me . I was so glad that she sorted out my damaged parcel(chopper) for me smoothly. Thanks a lot Lucy and Tower high quality I love the design and colour . Amazing price”

Helpful Report

Posted 3 years ago

Hi What a fantastic review to receive from you. I was delighted to read your comments about how Lucy from our Customer Services Team helped with your recent enquiry. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Contacted Tower regarding accessibility and usage of air fryers for virtually impaired, and Sophie was extremely helpful. Also had a query regarding the most suitable air fryer for myself to replace a faulty one, NOT a Tower, and Sophie assisted with this. Looking forward to using the new one, don't know how I managed without one, best piece of kitchen equipment ever,”

Helpful Report

Posted 3 years ago

Hi Sylvia, Thanks for your 5 star comments about Sophie. I was delighted that Sophie took the time to understand your specific enquiry and provide some recommendations from our Air Fryer range to match your needs. Please be assured all of our products are supported by a robust warranty scheme as well as our Customer Services Team being readily available should you require any further assistance in the future. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Best thing I've ever purchased”

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Posted 3 years ago

Hi Geoffrey, Thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Amazing, 5 stars, worth every penny and has saved me so much on energy.”

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Posted 3 years ago

Hi Sharon, Many thanks for your 5 star review about your Tower Air Fryer. We were all delighted to read your fantastic comments - by coincidence we think our Air Fryers are amazing too !!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Quick and easy to use Very easy to clean I love it.”

Helpful Report

Posted 3 years ago

Hi We were delighted to read your 5 star review about how much you love your Tower product. Here at Tower we are very proud of our products - be sure to visit our website again very soon !! Thanks for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Chloe in customer services made our experience very stress free. Had an issue with the Fryer Drawers, but sorted immediately.”

Helpful Report

Posted 3 years ago

Hi Ken, Many thanks for your 5 star comments about Chloe from our Customer Services Team. Chloe is one of the many stars we have in our Team who love helping our customers with their enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Arrange was very helpful and sent me a pdf file to enable me to print the booklet I required, thanks”

Helpful Report

Posted 3 years ago

Hi DeeMac, It was lovely to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Rest assured our Customer Services Team love hearing from our customers and are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Wide bin which makes it easy to remove bags great idea that I could replace broken lid”

Helpful Report

Posted 3 years ago

Hello Christine, Thanks for your 5 star comments about your Tower Bin. Your valuable order from Tower was greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Perfect !!! Game changer”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star comments about your game changing Tower product. Please be sure to visit our Tower website again very soon to see the full range of our great products. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“In very pleased to say Fayaz dealt with my complaint very efficiently and delivered a replacement for a faulty product that was under warranty. Very satisfied”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your valuable comments about your recent contact with Tower Customer Services Team. I was delighted to read how Fayyaz took the time to understand your concerns and offer a suitable resolution leading to you being satisfied with the plan of actions agreed. With best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“The tower air fryer was great value for money and cooks to perfection and uses less energy so saving on costs and the very helpful Arjan for his advice and help with the questions I asked..thank you.”

Helpful Report

Posted 3 years ago

Hi Ray, Thanks for your 5 star review. It was wonderful to read your comments about the results you are seeing by using your Tower Air Fryer. I was also pleased to read how Arjan from our Customer Services Team helped with your recent enquiry. Rest assured Ray should you have any further enquiries we would be delighted to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“very good service answering the question”

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Posted 3 years ago

Hi I was pleased to read our Customer Services Team here at Tower resolved your recent enquiry Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Its a good carpet cleaner cheap and reliable so far so good only going to be using it once a month”

Helpful Report

Posted 3 years ago

Hi Wendyfenon, Thanks for your 5 star review and your valuable purchase for your Tower Carpet Cleaner. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Chloe was great, needed a new timer dial and she sent one out straight away with no charge. Awesome!”

Helpful Report

Posted 3 years ago

Hi Tom, Thanks for taking the time to leave your 5 star comments about how Chloe from our Customer Services Team helped with your recent enquiry. Chloe was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Kelly was most helpful. Quick to respond. I hope the part I need is back stock soon. Thank you so much again Kelly.”

Helpful Report

Posted 3 years ago

Hello Michelle, It was lovely to read your kind review about how Kelly from our Customer Services Team helped with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews