Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,822 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Kelly. Nothing was too much problem. She dealt with our query with the airfryer swiftly and efficiently. Very much appreciated in these difficult times”

Helpful Report

Posted 3 years ago

Hi I was delighted to read your kind words about how Kelly from our Customer Services Team helped with your recent enquiry with your Tower Air Fryer. Here at Tower our Customer Services Team always place the customer at the heart of everything we do. Kelly was overjoyed with your comments. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent A1 brilliant product”

Helpful Report

Posted 3 years ago

Hi Many thanks for your A1 review about your Tower product. Please be sure to visit our website again very soon to see our fantastic range of products. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great product”

Helpful Report

Posted 3 years ago

Hi Frank, Thanks for your 5 star comments about your Tower product Your valuable review is greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Delighted with my Tower Air Fryer. The 4l size is big enough for meals for the 3 adults in the house. So far I have cooked Salmon to perfection, roasted veggies in a jiffy, warmed Focaccia to crispy deliciousness, browned sausages for casseroling, and so much more. I found a young mum from the Brighton area, on YouTube who shares excellent ideas and recipes. She gave me the confidence to try. This has been a most worthwhile addition to the kitchen!”

Helpful Report

Posted 3 years ago

Hi Shelagh, Thanks for your wonderful review about your Tower Air Fryer. It was lovely to read about the delicious meals you have cooked in your Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I’m really pleased with my 10-in-1 digital air fryer oven. Nice shape, & clear control display panel. Internal racks etc feel substantial. I’m hoping to buy the rotisserie basket - would be good if info on how to purchase such additional items was clearer in the user manual.”

Helpful Report

Posted 3 years ago

Hi Kathleen, Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read how your Air Fryer has made a great addition to your kitchen. I've arranged for one of my Customer Services Team to drop you a message to help with the purchase of accessories for your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered my new dual drawer airfryer on Saturday and it was delivered on Monday. Great service thank you. Just have to use it now.”

Helpful Report

Posted 3 years ago

Hi Judy, Thanks for your wonderful review about your delivery experience from our courier partners. Our courier partners do a great job ensuring our customers receive their parcels safely and in a timely manner. Should you have any enquiries about using your Air Fryer please feel free to drop our Customer Services Team a message. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very fast delivery, airfryer is great being able to cook multiple things at once, the drawers being different sizes is perfect for me as I usually cook more of one item and less of the other so works perfectly!”

Helpful Report

Posted 3 years ago

Hi Danielle, Thanks for taking the time to leave your 5 star comments about the delivery experience of your Tower Air Fryer. Our courier partners work very hard to ensure our customers products are received quickly and safely. I was delighted to read how you are using your Air Fryer and the perfect results you have seen. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Really easy to use, love the way it cooks the food, easy to clean and very good value best thing I've brought in a while”

Helpful Report

Posted 3 years ago

Hi Mandy, It was great reading your 5 star review about your Tower product. Thanks for choosing Tower for your very valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with new Vortex 11litre”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for taking the time to leave your 5 star comments about your Vortex Air Fryer from Tower. I was pleased to learn that you are happy with your product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love this air fryer. It's small and compact great to reheat items or meals for one. I use this everyday now. Has massively saved putting the oven on”

Helpful Report

Posted 3 years ago

Hi Joanne It was lovely to read your 5 star review about your Tower Air Fryer and how you are using your fryer. Here at Tower we love our Air Fryers too !!! Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a Tower Xpress Pro T17039 Vortx 5-in-1 Digital Air Fryer Oven with Rapid Air 2 years ago it was perfect just a few days ago the timer control dial was broken I emailed the customer service the lady who get back to me was Charlotte she was absolutely brilliant 👏 she asked me to cut the power cord ensures that the appliance is destroyed and can then no longer be used, and this would allow us to get a replacement out to you. because I had three years warranty She was very nice and helpful. Thank you for the brilliant customer support team 👏 5*”

Helpful Report

Posted 3 years ago

Hi I was pleased to read your kind words about how Charlotte from our Customer Services Team helped with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic and prompt customer service. Thankyou Fayyaz at Tower.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about how Fayyaz from our Customer Services Team helped with your recent enquiry. Fayyaz is one of the many stars we have within our Team here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“As pensioners we had questions about airfryers, to which Kelly answered them with knowledge about the Tower brand. Even recommending certain modlels which do what we wanted. A very helpful member of the Tower brand family”

Helpful Report

Posted 3 years ago

Hi It was wonderful to read your kind words about how Kelly helped with your recent enquiry. Here at Tower we pride ourselves on the focus and commitment we deliver to our customers when they contact us. Feel free to contact us again should you have any future enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy been used every day to cook all sorts. So much easier set timer and leave it to cook knowing it will turn off once cooked”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read how you are using your product. Everyone here at Tower HQ greatly appreciates your valuable order Keith - Group Customer Services Manager

Posted 3 years ago

“Very good worth the money”

Helpful Report

Posted 3 years ago

Hi Lorraine, Thanks for taking the time to leave your 5 star comments about your Tower product. Many thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“We have a very uneconomic electric cooker and in a village without gas, so when I purchased my air fryer it was more in hope than fact. What a change it has made to my kitchen life. Economic, efficient, easy to use and now I look forward to cooking and seeing my electricity bill drop ( £23 cheaper in one month). Vive la Tower”

Helpful Report

Posted 3 years ago

Hi Trevor, What a wonderful review to read about your Tower Air Fryer. All of us here at Tower HQ were delighted to learn your Air Fryer has made a great addition to your kitchen. Rest assured our Customer Services Team are readily available should you have any future enquiries. Keith - Group Customer Services Manager

Posted 3 years ago

“After initially not making any progress with my request, Megan took my problem on board, sorted it, and the parts arrived today. Thank you Megan.”

Helpful Report

Posted 3 years ago

Hi Jennifer, Many thanks for leaving your kind words about how Megan from our Customer Services Team helped with your recent enquiry. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Well done Sophie, I had a part missing from my steamer, sent over FOC, brilliant customer service”

Helpful Report

Posted 3 years ago

Hi Gerrian, Thanks for taking the time to leave your 5 star comments about how Sophie helped with your recent enquiry. Here at Tower we appreciate on occasions things go astray and when they do we are always willing to assist where we can. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“No more fat”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about the benefits you are seeing with you Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“BRILLIANT, two weeks in and the oven thinks it's been made redundant!! Tried many things already and will be experimenting more and more. Chicken like you've never tasted, great roast spuds in half the time. Don't think you'll be disappointed if you get one.”

Helpful Report

Posted 3 years ago

Hi TerryMartin, It was great to read your 5 star comments about the delicious meals you've cooked in your Tower Air Fryer. Thanks for your kind recommendation for Tower - it was greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,822 reviews