Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only had a month and there's no power on it”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn of your issue but please be assured our products are supported by a robust warranty scheme. One of our Customer Services Team will be in contact very soon to resolve your enquiry - in the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“The service we received from Laura at Tower was excellent and we much appreciate her effort. Thank you, Laura”

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Posted 3 years ago

Hi Thanks for your kind words about how Laura from our Customer Services Team here at Tower helped with your recent enquiry. Laura is one of the many stars we have here at Tower and she was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Great item, does what it describes, lovely toast,and chicken to die for, absolutely delicious, so glad I bought the extras, have really been worth the extra money.”

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Posted 3 years ago

Hi Sandra, Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read your comments about the delicious meals you have prepared in your Oven. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great service, ordered monday at 10 am arrived wednesday morning. Have not used all the functions yet but all i have tried have been very good. Need a few days off to explore all the functions . But would highly reccomend .”

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Posted 3 years ago

Hi PeteJane, Thanks for your kind words about your Tower Air Fryer. I was pleased to read our courier partners delivered your Air Fryer quickly and safely. We understand that on occasions a new product needs a little time to become accustomed to all of the functions - rest assured our Customer Services Team are available should you need any help or guidance. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“They are very handy when you have two draws to cook chips one side and chicken another. Love mine”

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Posted 3 years ago

Hello Mr Butler, We were delighted to read your kind words about your Tower Air Fryer and the delicious meals you have prepared. We are very bias here at Tower and we love our Air Fryers too !!!! Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Sam from Tower helped me locate a end of line product to complete my microwave, toaster and kettle set. I had already purchased the microwave and toaster previously then when I came to purchase kettle I realised it had been discontinued. Sam managed to find one that was left over from the line and allowed me to purchase, many thanks Sam we’re looking forward to receiving the kettle :)”

Helpful Report

Posted 3 years ago

Hi Jorgie, It was lovely to read your 5 star comments about how Sam helped with your recent enquiry. Here at Tower we always go above and beyond to help our customers with their enquiries. We hope you enjoy using your new kettle. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased a Tower Dual Air Fryer and have to say I was a complete novice. I had an air fryer previously but it was 12 years old and single basket. I liaised with Sam and he went over and above with his service. The price of the air fryer was reasonable and it works very well, I haven't used my oven since Boxing Day. I wasn't sure about the functions of the air fryer and Sam sent me additional instructions via email. I cannot recommend the customer service of Tower and the appliance highly enough.”

Helpful Report

Posted 3 years ago

Hello Alicia, Thanks for your 5 star comments Here at Tower Customer Services we appreciate that receiving a new product can on occasions take a little time to become accustomed to the functions That's where our Customer Services Team are always delighted to help. rest assured if you have any further enquiries please feel free to get in touch. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic customer service the problem was resolved very fast could not ask for any more Thank you Chloe for all your help.”

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Posted 3 years ago

Hello Robert, It was wonderful to read about your recent contact with our Customer Services Team here at Tower. I have forwarded your kind words onto Chloe who was delighted with the way she assisted with your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The service provided by Fayyaz was second to none. Many Thanks”

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Posted 3 years ago

Hi Many thanks for the time taken to leave your 5 star comments about how Fayyaz from our Customer Services Team here at Tower helped with your recent enquiry. As Group Customer Services Manager for Tower I was delighted to read about the high level of service Fayyaz provided. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service was exceptional. My air fryer was faulty and Fayyaz (one of the team members guided me through what I needed to do to get a refund! Thank you Fayyaz, your help was much appreciated.”

Helpful Report

Posted 3 years ago

Hello John, Thanks for your 5 star comments about your recent contact with Tower Customer Services. I was pleased to read how Fayyaz ensured your enquiry was fully resolved to your requirements. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great Air Fryers I got the T17076, my wife and I would not be without it now and find it so much quicker and easier not to mention cheaper than a conventional oven. We love our air fryer so much we convinced our elderly neighbours to buy the T17038 model and they love it as well. We contacted Customer Service on behalf of our neighbours and the response from Sam was second to none.”

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Posted 3 years ago

Hi John, It was great to read your 5 star review about how you love your Air Fryer that much you persuaded your neighbour to purchase one !!!! Here at Tower we are very proud of our Air Fryers. Thanks for your kind words about Sam from our Customer Services Team - Sam is our Customer Services Supervisor and when it comes to looking after our customers Sam always leads by example Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“After problems with delivery hasten to add not Towers fault. Liberty from customer services was brilliant. After the initial conversation right through to emails between us she has been so helpful. A credit to your customer service.”

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Posted 3 years ago

Hi Lynne, Thanks so much for your 5 star comments about Liberty from our Customer Services Team. Liberty is one of the many stars we have here at Tower Customer Services and she was delighted to read your kind words. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“excellent informative, detailed and quick response to warranty query by fayyaz”

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Posted 3 years ago

Hello Mark, Many thanks for taking the time to leave your 5 star comments about how Fayyaz from our Customer Services Team here at Tower helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Quick and easy to use and everything I’ve cooked is crispy and done in short time”

Helpful Report

Posted 3 years ago

Hi Many thanks for your comments about how you are using your Tower Air Fryer. Rest assured our Customer Services Team are readily available should you have any future enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Best thing we've bought, never used my oven since. Can do most things and quicker time and less energy. Love the smart cook so you can do separate food at different temperature and time. So glad we purchased the Tower”

Tower 5 star review on 8th February 2023

Helpful Report

Posted 3 years ago

Hello Tracey, It was wonderful to read your 5 star comments about your Tower Air Fryer. Everyone here at Tower HQ are delighted you picked us for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent healthy fryer. Fast tasty food is easy with this fryer. Great buy.”

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Posted 3 years ago

Hi Alan, Thanks for your kind words about your Tower Air Fryer. We hope you visit our website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I required a new seal for my Tower pressure cooker and wasn't sure what to order. Customer Services were really helpful. They gave me a part number and provided an easy payment method. The seal arrived within two days. Excellent service, thank you.”

Helpful Report

Posted 3 years ago

Hi Derek, Thanks for taking the time to leave your 5 star comments which is greatly appreciated by everyone here at Tower. I was pleased to read our Customer Services Team handled your recent enquiry quickly and efficiently. Should you have any further enquiries in the future please feel free to contact us. Keith - Group Customer Services Manager

Posted 3 years ago

“Mislaid my manual for my new pressure cooker, prob threw it away with box, a quick email to Tower cust service and within 24hrs a manual sent. Excellent service.”

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Posted 3 years ago

Hi Dennis Thanks for taking the time to leave your 5 star comments about how Tower Customer Services Team helped with your recent enquiry. I was delighted the Team responded quickly and your replacement Instruction Manual is on its way to you. If you have any future enquiries please feel free to contact us again. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sophie was brilliant at getting my problem sorted. Kept me updated via email. Keep up the good work”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about how Sophie from our customer services team helped with your recent enquiry. Here at Tower we are very proud of how our Customer Services Team look after our customers and Sophie was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Finally bought an air fryer & chose Tower model T17021. Absolutely love it, arrived well packaged & no issues. Used it every day since & it is a game changer. Ok some timings need adjusting but that’s down to still learning about air fryers. Baked potatoes, shop bought pies, toasted sandwich, frozen churros, refreshed frozen sourdough ( small loaf) & pork belly with lovely crackling all came out near to perfect & so easy to clean. Overall would recommend as a starter point, good price & does what it says on packaging- makes cooking fun again.”

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Posted 3 years ago

Hello Klaudia It was wonderful to read your very comprehensive review about your Tower Air Fryer. The meals you have cooked in your Air Fryer sound so mouth watering !!! Thanks for your kind words and the recommendation of both our product and Tower. Best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews