Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only bad thing was it's very slow to boil, when you're in a hurry”

Helpful Report

Posted 3 years ago

Hi Patricia, Thanks for your 5 star comments about your Tower kettle. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Product excellent, service was the same.”

Helpful Report

Posted 3 years ago

Hello Jonathan, Thanks for your kind words. Here at Tower we pride ourselves on delivering excellent products supported by quality Customer Services. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Best kettle ever. The pour is perfect, the light reminds you to turn it off at the plug. Love it”

Helpful Report

Posted 3 years ago

Hi Karen, Thanks for your kind words about your Tower kettle. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely fantastic these scales are so easy to use I would highly recommend the scales and all tower products love my scales”

Helpful Report

Posted 3 years ago

Hello Jacqueline, Thanks for your kind recommendation about your Tower scales. We were delighted to read how you love your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“On the 31 Jan I contacted tower with a problem I had with my rotisserie oven. I was contacted by Chloe who gave me clear and helpful information on what I needed to do to process my claim. She was very helpful and curtious and thanks to her help my problem has given me a positive result Many thanks”

Helpful Report

Posted 3 years ago

Hi Ian, Many thanks for taking the time to leave your comments about how Chloe from our Customer Services Team helped with your recent enquiry. Chloe is one of the many stars we have within Customer Services and Chloe was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought first 5 in 1 air fryer 6 months ago. Brilliant. Just bought 2nd one for our holiday home. Best kitchen gadget by far. Used daily.”

Helpful Report

Posted 3 years ago

Hello John, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Here at Tower HQ we were all delighted to learn you had purchased a second Air Fryer for your holiday home. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Fabulous well done”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have had excellent help from Kelly in regards to extended guarantee on a kettle & toaster, Kelly was prompt with her updates back to me & resolved my issue without any delays. Many thanks.”

Helpful Report

Posted 3 years ago

Hi Tom, Many thanks for your kind words about how Kelly from our Customer Services Team helped with your recent enquiry. I was pleased to read Kelly resolved your enquiry in an efficient manner. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Lucy is an absolute credit to this company, there are not enough dedicated employees of this nature in business’s nowadays 👍”

Helpful Report

Posted 3 years ago

Hi Martin Thanks for your wonderful comments about Lucy. As Group Customer Services Manager for Tower your comments made me very proud to learn Lucy had looked after your enquiry so well. Lucy was delighted to read your review. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Haven't used my gas wasting oven since I bought this. Extremely satisfied with this. Would highly recommend it.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for your wonderful 5 star review about your Tower Air Fryer. Here at Tower HQ we were all delighted to read about the benefits you are seeing. We really appreciate the recommendation for both Tower and our products and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“I had purchased a tower air fryer from an online website and had it for 18 months before it just stopped working. The hot air mechanism just stopped all of a sudden. I contacted customer service and after 4/5 days I had a response from Sophie. I had given my serial number and the model in my first email to ask if I was under warranty. Unfortunately I hadn't extended my warranty so I was told I couldn't get a replacement. During the emails I exchanged with Sophie she was extremely helpful and answered all the questions I had swiftly in detail. I told Sophie that a products life span couldn't possibly be 18 months even if I wasn't in warranty. Sophie went above and beyond, spoke to management and got me a replacement air fryer. I can't wait to have my favourite appliance back in my kitchen. A bit shout out to Sophie. THANK YOU!”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review about how Sophie from our Customer Services Team here at Tower helped with your recent enquiry. Sophie is one of the many stars we have within our Team and was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“My waffle maker developed a fault after 2 years. Having 3 years extended warranty I contacted Tower and advised about the issue. After few emails exchanges, they sent me a replacement unit. Great service.”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about how our Customer Services Team helped with your enquiry regarding your Waffle Maker. Here at Tower we are proud that our products are supported by a robust warranty in the rare event that a fault may occur. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Megan in customer services provided a good response & resolution to our issue with the air fryer racks”

Helpful Report

Posted 3 years ago

Hello Roy, Thanks for your 5 star comments about how Megan from our Customer Services Team helped with your recent enquiry. I was delighted to read your enquiry was resolved quickly and to your satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought this rotating kebab skewers item off the back of using the rotisserie which is fabulous. I haven't been let down again this gadget works really well. Didn't come with instructions how to assemble so took a while for me to work it out. All washes well in the dishwasher and stores easily inside my air fryer. I'm a fan!”

Helpful Report

Posted 3 years ago

Hi Sally, Thanks for your amazing 5 star review about your Tower Air Fryer and the rotating kebab skewers you purchased. Here at Tower HQ we were all delighted to read how you've become a fan of our Air Fryer - we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered online for local pick up. Quick n easy no problems. Fantastic air fryer, most dishes cook in half the time. Roast potatoes are amazing, tried cooking small joint of beef 35 mins n it was done. Im still learning but so far I can say its best £150 spent in a long time”

Helpful Report

Posted 3 years ago

Hi Karen, It was wonderful to read your 5 star review about your Tower Air Fryer and the benefits you are seeing. Here at Tower we appreciate any new product can at times be a little daunting so if there's anything we can assist with rest assured our Customer Services Team are on hand to help. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Perfect for the Tower Bin I purchased. Very happy with these liners.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Bin and Bin Liners. Your valuable order was greatly appreciated by everyone here at Tower - we hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Well worth the money better handling than my old type of carving mechine well worth buying would highly recommend it”

Helpful Report

Posted 3 years ago

Hi John, Thanks for taking the time to leave your kind words about your Tower product. Your valuable order and indeed your recommendation were greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Have no complaints. I would highly recommend product, and every aspect of ordering through to delivery was brilliant.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful comments. We were delighted to read your order and delivery experiences were very smooth. We hope you visit our website again very soon !!! Keith - Group Customer Services Manager

Posted 3 years ago

“So far I am very impressed with my new Tower Air fryer. The multi racks are very useful. The air fryer is easy to use and is very versatile. There’s also a great tower air fryer Facebook group which has fabulous recipe ideas. I am very impressed and a great purchase”

Helpful Report

Posted 3 years ago

Hi Trish, It was wonderful to read your review of your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase - should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“Cordless iron is a good weight but easy to use. No annoying cord tangles or cord rubbing.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower Cordless Iron. Please feel free to visit our Tower website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews