Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products. A very satisfied customer!”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5-star review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“VL50 PRO PET. Ordered direct from Tower. Fast delivery. A really lightweight cordless vacuum that is powerful and well made.”

Helpful Report

Posted 3 years ago

Ho Thanks for choosing Tower for the purchase of your lightweight cordless vacuum cleaner. We hope you visit our Tower storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Chloe went out of her way to help solve my problem. Excellent customer service”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about how Chloe helped with your recent enquiry. Chloe loves hearing from our wonderful customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Hello, I bought a Tower Vortex Air Fryer around 14 months ago and it has been brilliant in the time it takes to cook and the way it cooks. The timer knob cracked and would not set the time so I emailed customer services and was answered by Louise who took me through the details and photos need. I was surprised that the whole unit would be replaced and not just the knob. After sending all the information Louise agreed to send a new Fryer leaving me a very happy customer. I can not praise Louise enough and in I ever need customer services again I will ask for her. Tom Gallagher”

Helpful Report

Posted 3 years ago

Hi Tom, Thanks for taking the time to leave such wonderful comments about how Louise helped with your recent enquiry. Louise is one of the many stars we have in the Tower Customer Services Team and loves nothing more than helping our wonderful customers. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“responded to an enquiry quickly and effectively”

Helpful Report

Posted 3 years ago

Hi Jo, Thanks for your 5 star review about how your recent enquiry was responded to by Tower Customer Services Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Quick delivery well packaged delighted”

Helpful Report

Posted 3 years ago

Hi Sue, I was delighted to read our courier partners delivered your parcel quickly. Thanks for choosing Tower for your purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The first meal was a success, the grill gpt a bit sticky from the food and part of it was attached to them after 20 minutes at 190°, but nothing that a good clean was not able to solve.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Air Fryer. Here at Tower, our Customer Services Team are readily available so should you have any queries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 3 years ago

“We lost everything in a flat fire,tower were fantastic. Great customer service, fantastic people. For once a company that puts you first.”

Helpful Report

Posted 3 years ago

Hi Craig, Thanks for your kind words about our Tower Customer Services Team. We were all very sorry to hear of your circumstances and we were delighted to help in any way we could. Take care and best wishes for the future. Keith - Group Customer Services Manager

Posted 3 years ago

“Good value but you need a BBQ to heat it on I though you could plug it in”

Helpful Report

Posted 3 years ago

Hi Gerard, Thanks for your valuable comments. Here at Tower we love hearing our customer's feedback and suggestions and these have been passed across to our product development team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service from Hannah. Very nice to deal with and very helpful.”

Helpful Report

Posted 3 years ago

Hi Jess, Many thanks for your kind words about how Hannah assisted with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“After having a very slight issue and leaving a previous review, I have to say that within an hour I received an email from Tower customer services, they fully resolved the issue above and beyond my expectations. Thank you Tower we will definitely be buying from you again.”

Helpful Report

Posted 3 years ago

Hi Malcolm, Thanks for taking the time to leave your kind words and your revised review. I was delighted our Team here at Tower resolved your enquiry. We always value the comments and suggestions of our customers and on the rare occasions we things don't go to plan we act swiftly to resolve enquiries. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I sent an email asking fo a users manual and 30 minutes later I had the manual in PDF form, thankyou to Megan for very fast service.”

Helpful Report

Posted 3 years ago

Hi Lyn, Thanks for your kind words about how Megan resolved your recent enquiry. We hope you make delicious meals with your Tower Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service from chloe. Very polite and helpful.”

Helpful Report

Posted 3 years ago

Hello Mr Ferguson, Thanks for your kind words about how Chloe helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I’m impressed with the professionalism and efficiency of the customer service provided by Louise. I was also impressed by the hassle free process in getting my air fryer replaced under warrantee, I will be recommending tower to family and friends. I’ve included a picture of my previous tower air fryer; it had been used almost daily for 18 months. It has all but replaced my oven, but unfortunately it packed in, luckily I was in warrantee and I’ve been sent a replacement.”

Helpful Report

Posted 3 years ago

Hi I was delighted to read your wonderful review about how Louise helped with your recent warranty enquiry. Louise is one of our longstanding Customer Service Advisors and always shows the highest commitment to Tower's fantastic customers. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Had a problem with a kettle. I emailed and got service adviser "Annie" Extremely helpful! Problem solved, with ease. Many thanks Happy Customer( please note I have put 6-12 hours as email sent Sunday) I didn't expect a response that day”

Helpful Report

Posted 3 years ago

Hi We appreciate your kind words about how Annie helped solve your recent enquiry. We love reading our customer's comments about how our Customer Service Team have made our customers happy !!! Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“My air fryer oven bulb stopped working and I wrote to customer services. I have been dealing with Annie and she has been extremely helpful and patient with me going through the procedure for a replacement. All paperwork completed and I await delivery of my replacement air fryer oven. I use this in place of my large built-in oven as it is so much quicker and consequently less expensive to run.”

Helpful Report

Posted 4 years ago

Hi Jax, Thanks for your 5-star review about how Annie has helped with your recent enquiry. Annie was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Good price, quick delivery and great air fry for one person.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful review of your Tower Airfryer. We were delighted to read how our courier partners delivered your order in good time. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Everything is delicious, it's turned a 60yr old man into a great cook, my wife is delighted, get one you can't go wrong! I bouth the 7L one with viewing window.”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for your wonderful review. We were delighted our Tower Product has turned you into a great cook Thanks for choosing Tower for your order. Keith - Group Customer Services Manager

Posted 4 years ago

“I have been listened too! I have been helped! I have been kept informed! I am very happy with the correspondence I've had with Tower with a positive result with my faulty Air Fryer! New one arrived today, very happy outcome!”

Helpful Report

Posted 4 years ago

Hi Jacqueline, Thanks for your wonderful review about how Tower Customer Services helped with your recent enquiry. Here at Tower on the rare occasions when things don't go to plan our Customer Services Team is readily available to help. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“My iron stopped working and it was still under warranty. Louise Turner was very helpful and has arranged to send me a replacement.”

Helpful Report

Posted 4 years ago

Hi Thanks so much for the kind words about Louise from our Customer Services Team helping with your recent enquiry. Louise was delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,821 reviews