Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent worktop fan oven/fryer. Comes with every conceivable accessory too.”

Helpful Report

Posted 4 years ago

Hi Colin, I was delighted to read your kind words about your Tower Airfryer. Thanks for choosing Tower for your purchase - enjoy cooking delicious meals !!!! Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Tower equipment great 1* for their delivery”

Helpful Report

Posted 4 years ago

Hi Judith Thanks for taking the time to leave your valuable review. I was pleased to read your review score about your Tower product but at the same time disappointed to learn your delivery experience wasn't as expected. I have arranged for one of my team from Customer Services to contact you to understand further your delivery experience It only leaves me to apologise on behalf of our courier partners. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with the fan pedestal I brought. I was extremely impressed by how fast it arrived.”

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Posted 4 years ago

Hi Hasina, We were delighted to read your 5-star review about your Tower Pedestal Fan. Our Warehouse Teams and Courier Partners play a critical part in ensuring our customer's orders are received quickly Thanks for choosing Tower Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent delivery very good price this is my new favourite piece of kitchen equipment I have used it every day since I’ve had it cooks beautifully in error o ordered a larger one than I probably needed but so glad I did can cook whole meal in it for me and bakes cakes lovely too and saves on electric too cheaper than my conventional over .would have been nice too include a paper recipe book though but I highly recommend this air fryer ,I love all Tower ranges I have most of them”

Helpful Report

Posted 4 years ago

Hi Susie, Wow !!! what a fabulous review for your Tower Air Fryer. We were delighted to read your kind words and hope you enjoy making delicious meals. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“21st century has arrived in my kitchen. Am so pleased. Can't imagine life without it. Great tasty food. &.looks great on kitchen top. Great big thannkyou great just great. Pure luxury”

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Posted 4 years ago

Hi Caroline, Thanks for your wonderful 5-star review about your Tower Airfryer. Enjoy that tasty food !!!! Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent small fan does the job even on low setting don't know what I did without it!”

Helpful Report

Posted 4 years ago

Hi Christine, We were delighted to read your comments about how your Tower Fan has helped recently. Thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Amazing product would highly recommend”

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Posted 4 years ago

Hi Louise, Many thanks for your 5-star review and for choosing Tower for your purchase. Regards Keith - Group Customer Services Manager.

Posted 4 years ago

“Just get yesterday but loved already 😍😍”

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Posted 4 years ago

Hi Aneta, Thanks for your wonderful 5-star review for your Tower Air Fryer. We hope you enjoy making delicious meals in your Air Fryer. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent products and customer service”

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Posted 4 years ago

Hi Theresa, Thanks for your wonderful 5 star review. That chicken looks delicious !!! Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to use after Playing with it for awhile I would highly recommend”

Helpful Report

Posted 4 years ago

Hi Ian, Many thanks for your 5-star review and thanks for choosing Tower for your purchase. We hope you visit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely kettle easy to lift and pour, I love it.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful review of your Tower kettle. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“The Tower 22cm sealing ring fits my pressure cooker perfectly and it keeps the pressure. It works better than the original one. I'm happy with my purchase.”

Helpful Report

Posted 4 years ago

Hello Beverly, We're really pleased to hear that you are happy with your recent purchase. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best Wishes

Posted 4 years ago

“Great company, easy to order, fast delivery”

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Posted 4 years ago

Hello Donna, Your kind words are much appreciated. At Tower, we always aim to ensure that orders are dispatched and reach our customers as quickly as possible. We trust you are pleased with your recent purchase. Best Wishes

Posted 4 years ago

“Brought it today, cooked chicken legs, amazed at how well it cooked and how quickly it cooked. Perfect will use daily.”

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Posted 4 years ago

Hi Christine, Thank you for your comments regarding our Air Fryer. We love to hear when our Customers are enjoying using one of our products. Best Wishes Tower

Posted 4 years ago

“I bought the crisper primarily to cook chips and fries and it cooks them so they are lovely and brown and tasty I experimented and cooked chicken nuggets as well with the same result”

Helpful Report

Posted 4 years ago

Hello Michael Thanks for taking the time to leave your 5-star review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Claire - Group Customer Services Manager

Posted 4 years ago

“It made me feel great about cooking again”

Helpful Report

Posted 4 years ago

Hello, It's fantastic to hear that you are feeling positive about cooking again. Here at Tower, we love reading when our products make our wonderful customers satisfied. Thank you for your kind comments. Best Wishes Tower

Posted 4 years ago

“18 inch Velocity Fan is well worth the money and is a life saver in this heatwave. I live in an old Cotton Mill apartment that has large rooms with high ceilings and this fan does a great job at cooling the room”

Helpful Report

Posted 4 years ago

Hi Michelle, We're really pleased to hear that you are happy with your recent purchase. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best Wishes Tower

Posted 4 years ago

“My new air fryer cooks quickly and efficiently .very happy with it..”

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Posted 4 years ago

Hi Pamela, It's lovely to hear that you are enjoying your new Air Fryer. Thanks for letting us know that you are happy and we hope that you continue making many more great recipes. Best Wishes Tower

Posted 4 years ago

“Absolutely love this item food tastes beautiful, so easy to use and very easy to clean.”

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Posted 4 years ago

Hello Lisa, We're delighted to read your comments. We hope that you continue to enjoy making plenty more recipes. Many Thanks

Posted 4 years ago

“Seen a few reviews about delivery prices were so much cheaper than anywhere else for two tower fans ive ordered was a bit sceptical about ordering but they arrived a day early and just in time for heat wave thank you very much will definitely use again and would recommend :)”

Helpful Report

Posted 4 years ago

Hello. Thank you for your wonderful 5* Review. We're delighted to read your comments and glad your order arrived in the nick of time :) Best wishes Claire - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews