Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's really awesome 👌 Thank you”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review. We love reading reviews when our wonderful customers describe our products as 'awesome' Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great product”

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Posted 3 years ago

Hi David, Thanks for choosing Tower for your recent purchase. We hope you enjoy using your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have just bought a tower air fryer and think it is absolutely brilliant although I feel there should be more info in the instructions on cooking”

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Posted 3 years ago

Hi Elaine, Thanks for your valuable order for your Tower Airfryer - I was delighted to read your comments. I appreciate your suggestion about the cooking instructions - I have forwarded these to our Product Development Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Delivery was quick”

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Posted 3 years ago

Hi Thanks for your 5-star review about your delivery experience. Our courier partners work hard to ensure our wonderful customers receive their parcels on time. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“So far so good, problem is getting recipes for a rotisserie type air fryer but they are there online. Air fryer is marvellous, cooked a chicken on rotisserie, one hour at 180c,chicken was moist and tasty. Brilliant.”

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Posted 3 years ago

Hi Thanks for your valuable review of your Tower Airfryer. I hope you enjoy cooking more delicious meals Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I highly recommend tower first class service”

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Posted 3 years ago

Hi Debbie, Thanks for taking the time to leave your kind words about the first-class service you have received. Here at Tower we always place the customer at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“It's compact,quiet, cooks fast and easy to clean. Great value for money.”

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Posted 3 years ago

Hi Steve & Jackie, Thanks for your 5-star review of your Tower product. Here at Tower we always provide great quality products at affordable prices supported by fantastic Customer Service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“After a few reservations,as we are OAPs,our daughter recommended we try an air fryer, and chose yours.We have had it 3 weeks now and happily using it every day, experimenting as we go.”

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Posted 3 years ago

Hi Thanks for your wonderful review We were delighted to read that you are using your Tower Air Fryer regularly. Rest assured our Customer Services Team are readily available should you have any enquiries or help. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“So easy to use. Fits on the worktop beautifully”

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Posted 3 years ago

Hi Stephen, Thanks for your wonderful 5 star review. It was great to see your Tower Airfryer makes a great addition to your kitchen. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I use my tower more then my oven this day so easy to clean and shorter times to wait and does chicken wonderfully”

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Posted 3 years ago

Hi Many thanks for your kind words about your Tower Airfryer. I was delighted to read how useful your Airfryer is. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“It does exactly what I wanted and I’m very happy with it”

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Posted 3 years ago

Hi Thanks for your valuable order. I was delighted to read your Tower product is exactly as you expected. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great value for money”

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Posted 3 years ago

Hi Manoj, Many thanks for your 5-star review - we were delighted to read you love your Tower product and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Love it, no more oily food.”

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Posted 3 years ago

Hi Khensani, Thanks for your wonderful comments. We are delighted to hear that you love our Air Fryer as much as we do. We hope you enjoy making delicious meals in your Air Fryer. Bets Wishes Tower

Posted 3 years ago

“Love it, no more oily food.”

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Posted 3 years ago

Hi Khensani, We were delighted to read your comments. Thanks for choosing Tower for your valuable purchase.

Posted 3 years ago

“Ordered a 3 litre digital air fryer yesterday, sunday, and couriers delivered it this morning, monday, absolutely amazing service, and fully updated by email. I put the airfryer to use and what a brilliant piece of kit, lovely crispy chips within 20 mins, and only using 1000 watts, if you have solar panels then like me, you will be cooking for free.It was also supplied with a good instruction book, thanks for very good service.”

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Posted 3 years ago

Hi Leslie, Thanks for your fantastic review. I was delighted to read your Airfryer had been delivered quickly by our courier partners. Here at Tower, we love our Airfryers and I hope you enjoy making lots of delicious meals. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Good as a replacement as part of the fryer. Fitted perfectly into it.”

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Posted 3 years ago

Hi Thanks for your 5-star review about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent worktop fan oven/fryer. Comes with every conceivable accessory too.”

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Posted 3 years ago

Hi Colin, I was delighted to read your kind words about your Tower Airfryer. Thanks for choosing Tower for your purchase - enjoy cooking delicious meals !!!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower equipment great 1* for their delivery”

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Posted 3 years ago

Hi Judith Thanks for taking the time to leave your valuable review. I was pleased to read your review score about your Tower product but at the same time disappointed to learn your delivery experience wasn't as expected. I have arranged for one of my team from Customer Services to contact you to understand further your delivery experience It only leaves me to apologise on behalf of our courier partners. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased with the fan pedestal I brought. I was extremely impressed by how fast it arrived.”

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Posted 3 years ago

Hi Hasina, We were delighted to read your 5-star review about your Tower Pedestal Fan. Our Warehouse Teams and Courier Partners play a critical part in ensuring our customer's orders are received quickly Thanks for choosing Tower Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent delivery very good price this is my new favourite piece of kitchen equipment I have used it every day since I’ve had it cooks beautifully in error o ordered a larger one than I probably needed but so glad I did can cook whole meal in it for me and bakes cakes lovely too and saves on electric too cheaper than my conventional over .would have been nice too include a paper recipe book though but I highly recommend this air fryer ,I love all Tower ranges I have most of them”

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Posted 3 years ago

Hi Susie, Wow !!! what a fabulous review for your Tower Air Fryer. We were delighted to read your kind words and hope you enjoy making delicious meals. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews