Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,885 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 1 star review on 4th November 2026

Lynne Cook

Isra

Tower 5 star review on 11th January 2026

Anonymous

265

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Helpful Report

Posted 4 years ago

Hello Meenu, Thanks for your valuable order and your 5-star review. Should you have any queries rest assured our Customer Services Team are readily available to help. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Waited ages for this to come back in stock. Could've got it elsewhere for cheaper but didn't want to risk it. Mother always said "You buy cheap, you buy twice". So trusted Tower to come through and they certainly did! Much bigger than I expected, so very pleased. Can hold a good two portions of chips/fries which is exactly what I needed. Overall, 10/10.”

Helpful Report

Posted 4 years ago

Hi June, Thanks for your wonderful comments. We were delighted to read your kind words about your basket for your Tower Air Fryer. Enjoy those chips/fries !!!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Easier shorter cooking times than an oven. When in work easier to come home put some chicken in to cook faster no hassle”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about your Tower product. We were delighted to read your review and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Really pleased with my purchase of a tower Express pro can't fault it.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about your Airfryer. We love our Airfryers too !!! Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent products purchased a few items from Tower, quality at a decent price”

Helpful Report

Posted 4 years ago

Hi Julie, Thanks for your 5-star review about the products you have purchased from Tower. We always believe in providing quality products at affordable prices all being supported by an exceptional level of customer service. Thanks again for your valuable orders Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to order and quick delivery with quality products”

Helpful Report

Posted 4 years ago

Hi Rob, Thanks for your 5-star review about your recent order and delivery experience. We were delighted to read your comments and want to thank you for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Bought my Tower T17038 via Amazon and am very pleased with the look ease of use and performance.”

Helpful Report

Posted 4 years ago

Hi Albert, Thanks for your 5-star review - we were delighted to read you are pleased with your Tower Air Fryer. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and a excellent product”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review - it's greatly appreciated. Here at Tower we always provide quality products supported by excellent customer service. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I have the tower T17038, can you please tell me where I can purchase the rotisserie basket?”

Helpful Report

Posted 4 years ago

Hi Nita, Thanks for your review. Here at Tower, our Customer Services Team are on hand to assist with any enquiry you may have. To this, one of my team will be in contact with you within the next 24 hours to help. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I've purchased a few tower products previously and haven't been let down thus far. Me recent addition is the Tower Airfryer 3.2l health in Grey. This Airfryer cooks food immensely fast with no effort. With this said, my only downside would be that the picture's show that it may be a lighter grey. Once I received it I realised that it is in fact a dark/charcoal grey. None the less, I love it and will be keeping it for as long as I can.”

Helpful Report

Posted 4 years ago

Hi Reece, Thanks for being such a wonderful customer of Tower. We were delighted to see your picture showing all of the Tower products. Should you have any enquiries our Customer Services Team is always on hand to help. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“A great cooker excellent addition to my kitchen would not be without it Can’t add anything more to it The symbols could do with being a bit better apart from that nothing to add”

Helpful Report

Posted 4 years ago

Hi Tony, Thanks for considering Tower for the purchase of your Airfryer. We hope you enjoy using it and make many delicious meals. Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to use website and excellent customer service with quick response”

Helpful Report

Posted 4 years ago

Hello Muneeb, Thanks so much for the valuable feedback about our website as well as our Customer Services Team. I was delighted your recent contact with our Customer Services Team was handled and resolved quickly. Keith - Group Customer Services Manager

Posted 4 years ago

“It's really awesome 👌 Thank you”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review. We love reading reviews when our wonderful customers describe our products as 'awesome' Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Great product”

Helpful Report

Posted 4 years ago

Hi David, Thanks for choosing Tower for your recent purchase. We hope you enjoy using your product. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have just bought a tower air fryer and think it is absolutely brilliant although I feel there should be more info in the instructions on cooking”

Helpful Report

Posted 4 years ago

Hi Elaine, Thanks for your valuable order for your Tower Airfryer - I was delighted to read your comments. I appreciate your suggestion about the cooking instructions - I have forwarded these to our Product Development Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Delivery was quick”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your delivery experience. Our courier partners work hard to ensure our wonderful customers receive their parcels on time. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“So far so good, problem is getting recipes for a rotisserie type air fryer but they are there online. Air fryer is marvellous, cooked a chicken on rotisserie, one hour at 180c,chicken was moist and tasty. Brilliant.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable review of your Tower Airfryer. I hope you enjoy cooking more delicious meals Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I highly recommend tower first class service”

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Posted 4 years ago

Hi Debbie, Thanks for taking the time to leave your kind words about the first-class service you have received. Here at Tower we always place the customer at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“It's compact,quiet, cooks fast and easy to clean. Great value for money.”

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Posted 4 years ago

Hi Steve & Jackie, Thanks for your 5-star review of your Tower product. Here at Tower we always provide great quality products at affordable prices supported by fantastic Customer Service. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“After a few reservations,as we are OAPs,our daughter recommended we try an air fryer, and chose yours.We have had it 3 weeks now and happily using it every day, experimenting as we go.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful review We were delighted to read that you are using your Tower Air Fryer regularly. Rest assured our Customer Services Team are readily available should you have any enquiries or help. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,885 reviews