Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“18 inch Velocity Fan is well worth the money and is a life saver in this heatwave. I live in an old Cotton Mill apartment that has large rooms with high ceilings and this fan does a great job at cooling the room”

Helpful Report

Posted 3 years ago

Hi Michelle, We're really pleased to hear that you are happy with your recent purchase. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best Wishes Tower

Posted 3 years ago

“My new air fryer cooks quickly and efficiently .very happy with it..”

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Posted 3 years ago

Hi Pamela, It's lovely to hear that you are enjoying your new Air Fryer. Thanks for letting us know that you are happy and we hope that you continue making many more great recipes. Best Wishes Tower

Posted 3 years ago

“Absolutely love this item food tastes beautiful, so easy to use and very easy to clean.”

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Posted 3 years ago

Hello Lisa, We're delighted to read your comments. We hope that you continue to enjoy making plenty more recipes. Many Thanks

Posted 3 years ago

“Seen a few reviews about delivery prices were so much cheaper than anywhere else for two tower fans ive ordered was a bit sceptical about ordering but they arrived a day early and just in time for heat wave thank you very much will definitely use again and would recommend :)”

Helpful Report

Posted 3 years ago

Hello. Thank you for your wonderful 5* Review. We're delighted to read your comments and glad your order arrived in the nick of time :) Best wishes Claire - Group Customer Services Manager

Posted 3 years ago

“Just brilliant but wish I’d got a slightly bigger model”

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Posted 3 years ago

Hello Thanks for taking the time to leave your 5-star review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Claire - Group Customer Services Manager

Posted 3 years ago

“Really good company, we buy a lot of tower products and have never been let down yet.”

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Posted 3 years ago

Hello Ian, Thanks for taking the time to leave your 5-star review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Claire - Group Customer Services Manager

Posted 3 years ago

“Excellent and easy to assemble”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a 5* review about your recent purchase of a Tower appliance. We hope you visit our Tower Website again very soon. Claire - Group Customer Services Manager

Posted 3 years ago

“Was just getting used to my 10 in 1 when it developed what I thought was a small fault. However, within the space of 10 days of problem being reported, I today received a replacement oven. Thank you so much for excellent service, other’s should take note! Emma, at Customer Service Centre, dealt with my call with knowledge and efficiency ……. So thank you Tower, I would have no hesitancy in recommending you. Kind regards, Dorothy Neillie.”

Helpful Report

Posted 3 years ago

Hello Dorothy, I wanted to thank you for the wonderful review you left about Tower Customer Services and in particular Emma. Here at Tower, we always place the customer at the heart of everything we do and Emma is one of the many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought the manual 5 in 1 Tower airfryer last week, so very pleased with it. Yesterday I received my crispa that I ordered THE DAY BEFORE!! How's that for service! Super super fast. Tried it straight away. Does an excellent job and was so simple to get in and out (so too the rotisserie gadget). Couldn't be more pleased with my Tower buys. Many thanks”

Helpful Report

Posted 3 years ago

Hi Carol, Wow !!! What a fantastic review to receive - thanks so much for your valuable comments. We were delighted to read how you love your Tower Air Fryer. Our products are supported by our wonderful Customer Services Team so please get in touch if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent”

Helpful Report

Posted 3 years ago

Hi Raymond, Thanks for choosing Tower for your recent purchase. We hope you visit our Tower Website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant. i can’t cook without burning everything so this is amazing and so helpful i love it only used twice so far to do fresh burgers, fries, prawns, fish fingers, ash browns but i want to try so much in it. Not to big either and looks really smart ,touch screen easy to use too. Also have a baby who’s weaning so it will come in useful for healthy foods i mark for him. Thank you”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful 5-star review of your Tower Air Fryer. We were delighted to read how you use your Airfryer in many ways. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with it will be buying a bigger one soon”

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Posted 3 years ago

Hi Kathleen, Thanks for your kind review - we look forward to welcoming you back to our Tower Website very soon. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Best buy this year how I lived without it I don't no. Done in half the time and less the mess. Thk u”

Helpful Report

Posted 3 years ago

Hi Gary, Thanks for your valuable order for your Tower Air Fryer. Your 5-star review was greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Orderd a drip tray so I had a spare great communication easy to order and very happy with the quality as they only sell original products that will enhance your machine should you want to”

Helpful Report

Posted 3 years ago

Hi Sarah, Thanks for your valuable feedback regarding your recent ordering experience. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I’d like to thank Chloe for handling my product issue with the utmost professionalism.I’d urge,whoever’s in charge of the tower company,to invest in chloe’s strengths.I’m sure she’ll be one hell of a manager. Thank you again Chloe Mr Chanda”

Helpful Report

Posted 3 years ago

Hi Mr Chanda, Thanks for your kind words about how Chloe helped with your recent enquiry. Here at Tower, our Customer Services Team are stars when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Replacement basket for my fryer. Arrived in good time fits perfectly”

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Posted 3 years ago

Hi Nancy, I was delighted to read your replacement Air Fryer basket had arrived in good time. Thanks for being so loyal to Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Enquired for a manual to help me use my Tower air fryer Received pdf within a very acceptable time frame Very good and polite service”

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Posted 3 years ago

Hello Peter, I was delighted to read our recent enquiry about an Instruction Manual was solved in a quick ad efficient time. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Had an issue with the time dial, was promptly answered by Chloe's who's an angel, waiting for a replacement part now and will be back to using my Air Fryer :)”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave such wonderful words about how Chloe helped with your Air Fryer enquiry. Chloe was delighted to read your comments. Keith - Group Customer Services Manager

Posted 3 years ago

“Sam in the customer services dept went above and beyond to resolve the problem I had. I would have no hesitation in recommending Tower products to anyone. Thank you once again Sam.😊”

Helpful Report

Posted 3 years ago

Hi Rowena, Many thanks for taking the time to leave your kind words about Sam from our Customer Services Team. Sam is part of my Leadership Team here at Tower and leads by example when it comes to looking after our customers. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I enquired about a pressure cooker recipé book. I received prompt responses and suggestions from Emma at customer services. It is gratifying to be able to contact a named person at a company for help. Thank you.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review about how Emma helped with your recent enquiry about your recipe book. Here at Tower, we take great pleasure in treating our wonderful customers on a personal one-to-one basis. We hope you enjoy making some delicious recipes in your Pressure Cooker. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews