Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with product excellent price and delivered on day arranged.”

Helpful Report

Posted 3 years ago

Hi Irene, Many thanks for your kind words about your Tower product. I was pleased to read our courier partners did a great job in delivering your parcel as expected. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Totally easy to use and saves energy”

Helpful Report

Posted 3 years ago

Hi Glyn, Many thanks for choosing Tower for the purchase of your Airfryer. I was delighted to read how easy you have found it to use as well as it helps save energy. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I've bought an air fryer, and love it!!! Simple to use, not too big, fast, and easy to clean.”

Helpful Report

Posted 3 years ago

Hi Nigel, Thanks for taking the time to leave your 5 star review about your Air Fryer. We love our Air Fryers too !!!! Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“So far so good. Only problem mis it’s all guess work at the moment. I feel there should be at least a basic cook book with this item, so you know what temperature and time food items need to cook. I’ve ended up paying over £9 to get a recipe book to give me this information. At 72 this is a new concept for me and a little help how to confirm my cooking times and temperatures would be a great help. Something to consider. The leaflets are only sparse information bought mine from an outlet store not direct x”

Helpful Report

Posted 3 years ago

Hi Valerie, Thanks for your comprehensive review and recommendations for your Air fryer. We love hearing our customers valuable comments about how we can improve our products and services. Should you have any enquiries our Customer Services Team are readily available and would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Only had it a day. Cooked a meat pie brilliantly. 2ltr Air Fryer just right for singleton like me. Looking forward to more cooking adventures.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. Our Air Fryers are so versatile and we were delighted to read you cooked a delicious meat pie. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased Thankyou 😀”

Helpful Report

Posted 3 years ago

Hi Steven, It was great to see your photograph of your Tower Air fryer making a great addition to your kitchen. We love seeing our customer pictures of their Tower products. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Only had it for one day but I’m very impressed with the chips I cooked. The chicken I over cooked but I’ll get used to it I’m sure.”

Helpful Report

Posted 3 years ago

Hi Gail, Thanks for your 5-star review about your Tower Airfryer. Your kind words are greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Cooks chips chicken and pizza all at the same time what more would you want . Just great for the grandkids. And that’s only the beginning can’t wait to try some recipes.”

Helpful Report

Posted 3 years ago

Hi Robert, Thanks for your kind words about your Tower Airfryer. We were overjoyed to read how the Airfryer cooks delicious meals for your family. Enjoy the other recipes. Keith - Group Customer Services Manager

Posted 3 years ago

“Very good”

Helpful Report

Posted 3 years ago

Hello Meenu, Thanks for your valuable order and your 5-star review. Should you have any queries rest assured our Customer Services Team are readily available to help. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Waited ages for this to come back in stock. Could've got it elsewhere for cheaper but didn't want to risk it. Mother always said "You buy cheap, you buy twice". So trusted Tower to come through and they certainly did! Much bigger than I expected, so very pleased. Can hold a good two portions of chips/fries which is exactly what I needed. Overall, 10/10.”

Helpful Report

Posted 3 years ago

Hi June, Thanks for your wonderful comments. We were delighted to read your kind words about your basket for your Tower Air Fryer. Enjoy those chips/fries !!!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Easier shorter cooking times than an oven. When in work easier to come home put some chicken in to cook faster no hassle”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about your Tower product. We were delighted to read your review and hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Really pleased with my purchase of a tower Express pro can't fault it.”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about your Airfryer. We love our Airfryers too !!! Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent products purchased a few items from Tower, quality at a decent price”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for your 5-star review about the products you have purchased from Tower. We always believe in providing quality products at affordable prices all being supported by an exceptional level of customer service. Thanks again for your valuable orders Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to order and quick delivery with quality products”

Helpful Report

Posted 3 years ago

Hi Rob, Thanks for your 5-star review about your recent order and delivery experience. We were delighted to read your comments and want to thank you for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought my Tower T17038 via Amazon and am very pleased with the look ease of use and performance.”

Helpful Report

Posted 3 years ago

Hi Albert, Thanks for your 5-star review - we were delighted to read you are pleased with your Tower Air Fryer. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service and a excellent product”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review - it's greatly appreciated. Here at Tower we always provide quality products supported by excellent customer service. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have the tower T17038, can you please tell me where I can purchase the rotisserie basket?”

Helpful Report

Posted 3 years ago

Hi Nita, Thanks for your review. Here at Tower, our Customer Services Team are on hand to assist with any enquiry you may have. To this, one of my team will be in contact with you within the next 24 hours to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I've purchased a few tower products previously and haven't been let down thus far. Me recent addition is the Tower Airfryer 3.2l health in Grey. This Airfryer cooks food immensely fast with no effort. With this said, my only downside would be that the picture's show that it may be a lighter grey. Once I received it I realised that it is in fact a dark/charcoal grey. None the less, I love it and will be keeping it for as long as I can.”

Helpful Report

Posted 3 years ago

Hi Reece, Thanks for being such a wonderful customer of Tower. We were delighted to see your picture showing all of the Tower products. Should you have any enquiries our Customer Services Team is always on hand to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“A great cooker excellent addition to my kitchen would not be without it Can’t add anything more to it The symbols could do with being a bit better apart from that nothing to add”

Helpful Report

Posted 3 years ago

Hi Tony, Thanks for considering Tower for the purchase of your Airfryer. We hope you enjoy using it and make many delicious meals. Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use website and excellent customer service with quick response”

Helpful Report

Posted 3 years ago

Hello Muneeb, Thanks so much for the valuable feedback about our website as well as our Customer Services Team. I was delighted your recent contact with our Customer Services Team was handled and resolved quickly. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews