Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,885 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 1 star review on 4th November 2026

Lynne Cook

Isra

Tower 5 star review on 11th January 2026

Anonymous

265

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a tower Kamado XL ceramic BBQ and it is great, I was wondering where I could purchase a deflector plate?”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your 5 star review about your BBQ. I have arranged for one of my Customer Services Team to contact you within the next 24 hours to update you on your enquiry. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“Happy is not the word Ecstatic is.have cooked chips, bacon, and Roast potatoes.what a Happy Boy. roast dinner tomorrow the works it's so easy to use”

Helpful Report

Posted 4 years ago

Hi Don, Thanks for your wonderful comments about the use of your Tower Air Fryer. Those roast potatoes look delicious. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“First attempt was rotisserie chicken and roast potatoes Maybe slightly adventurous but I works brilliantly You need to get used to the rotisserie setup and maybe using the kebabs skewers around the chicken would be easier But in less than 65 minutes we had a great chicken cooked to perfection and the best roast potatoes ever Clean up in the dishwasher was easy Tomorrow its bacon and sausages for breakfast Have a power meter inline so will be able to check its usage Wish I had one years ago”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful comments about your first use of the Tower Air Fryer. I was delighted to learn it was a success !!! Enjoy the bacon and sausage for breakfast !!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Brilliant just getting to experiment various things. Its a question of what setting to use. Its down to individual cooking preferences.”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for your 5 star review. Rest assured that if you need any help our Customer Services Team here at Tower would be delighted to hear from you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“This air fryer looks good in my kitchen. So far, I’ve only used it twice to cook sausages and fish, but I’m happy with it. It’s easy to clean too. I will update later, when I’ve used it more.”

Helpful Report

Posted 4 years ago

Hi Kim, Thanks for choosing Tower for the purchase of your Air Fryer. I was pleased to read that you're finding the Air Fryer easy to operate and that you've made some deliciously sounding meals. Should you have any queries our Customer Services Team are readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Have a problem with on/pause button om my 5 in 1. Sometimes it works and others not. I choose temp and time and press on to start. Am I doing something wrong or is there a problem with the button? When I do get it to go it's fab.”

Helpful Report

Posted 4 years ago

Hi Thanks for your review about an issue which has occurred with your Tower Air Fryer. I was sorry to learn of this issue. I have today written to you to understand your enquiry further. I look forward to hearing from you. In the meantime please accept my apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 4 years ago

“Delivered quick. Can't wait to use it!”

Helpful Report

Posted 4 years ago

Hi Linda, Thanks for your 5-star review and for choosing Tower for your valuable purchase. We hope you enjoy using your product Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“Good size for small kitchen. Less expensive to run then my conventional oven. Absolutely this product 👌”

Helpful Report

Posted 4 years ago

Hello Mrs Riddell, I was delighted to read how your Air Fryer was a great addition to your kitchen. Thanks for choosing Tower for your purchase - we hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“VORTX TOWER 4 LITRE”

Helpful Report

Posted 4 years ago

Hi Orlando, Thanks for your 5-star review about your Tower Vortx Air Fryer Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I love my Tower Air fryer it makes cooking simpler cleaner and healthier as well as being far cheaper to use than a conventional oven”

Helpful Report

Posted 4 years ago

Hi Karen, Thanks for your kind words about your Air Fryer and the benefits it gives in terms of saving on energy costs. We love our Air Fryers too !!! Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellant air fryer. 5 out of 5.Cooked a chicken and it was absolutely delicious,the best i've had.Also done a pizza,easy to use and easy to clean, i'll never use an ordinary oven again. Well worth the money.”

Helpful Report

Posted 4 years ago

Hi Stephen, We loved reading your 5-star review for your Tower Air Fryer. The meals you have cooked in the Air Fryer sound delicious !!! Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“It is so tasty and crispy just perfectly cooked”

Helpful Report

Posted 4 years ago

Hi Elaine Thanks for your 5 star review about your Air Fryer - it reads as though you are making some really delicious meals. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Just love our new air fryer! In all honesty I was very reluctant to get a new kitchen gadget but this is a wonderful new addition! We have only had it for a week and we have cooked fish, chicken, chips, pies and sausage rolls in this perfectly without a failure. We have only used the oven once since, so have already saved on our energy bills. Very happy!”

Helpful Report

Posted 4 years ago

Hi I was delighted to read how our Air Fryer has made a great addition to your kitchen. We love to hear how our Air Fryers cook delicious meals as well as helping our customers with their energy bills. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Trying out the new technology air fryer so bought this 4L Tower. Simple operation and works well for small quick meals . Build quality good and small footprint so fits into my small kitchen. Had to add small dab of paint onto the knob markers as difficult to see in low light. See photo.”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your 5 star review about your Tower Air Fryer. I was delighted to see your Air Fryer was a great addition to your kitchen. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and fast delivery. Loving the air fryer so fast, convenient and tasty food.”

Helpful Report

Posted 4 years ago

Hi Gillian, Thanks for your wonderful 5 star review about your Air Fryer. We love our Air Fryers too !!!! Thanks for choosing Tower for your purchase - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Item ordered was perfect with a very speedy delivery , thank you 5*****”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your 5 star review about your order and delivery experience. I was pleased to read that this process was a smooth one. Should you have any enquiries in the future please contact our Customer Services Team. Finally thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“No problem with Tower. Item delivered on time via Amazon. Shame, at the of this review, th6 recipe site via QR code is down.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star review about your Tower product. I have arranged for one of our Customer Services Team to contact you within the next 24 hours to understand your issue with the Recipe Book. In the meantime please accept our apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 4 years ago

“Service and delivery was excellent! Absolutely delighted with this air fryer and would highly recommend to anyone looking to buy one!”

Helpful Report

Posted 4 years ago

Hi Sandra, Thanks for taking the time to leave your 5 star review about your Tower Air fryer. Here at Tower we always strive to provide quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great little buy cheaper than all the others on the market and worked great will save on energy bills that 10minutes warming the huge oven up. Happy day”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your kind words about your Air Fryer. We hope your Air Fryer supports with saving on your energy bills. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“Will say its great for single person. No need to use oven for 30 mins. Now I can do lot stuff for under 10 mins been a microwave chef lol. Now this opens up new world. Looking forward to trying fish fingers and onion rings. Would like to have had a qr code for things to cook and how, as only couple in booklet. But I'm sure Google will help me. Would not say for this size for family but great for sungle people. Maybe go larger for family Got it half price at b&m so very happy. I like fact easy to clean. And not ugly so can stay out off cupboard. So cannot wait to read on line things I can cook.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful review about your Tower Air Fryer. The food in your picture looks delicious !!!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,885 reviews