Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well impressed with the service, great prices and fast delivery, even to the extent where I have sold there products from my own company's web site to the public, my partner now keeps looking at other products from the site, happy days 😀👍”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for your 5 star review about Towers product range. We really appreciate your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have bought 2 now. One for my daughter. Amazing so glad I Bought this machine. I have recommended it to lots of my clients and they are delighted with it. I’ve never done so much baking fantastic 10/10”

Helpful Report

Posted 3 years ago

Hi Maureen, I was delighted to read your wonderful comments about your Tower Air Fryer. Thanks for recommending our Air Fryer to your clients and daughter. Enjoy your baking !!! Keith - Group Customer Services Manager

Posted 3 years ago

“Bought Tower air fryer T17076 direct from Tower. Very reasonable price. So far we’ve cooked rotisserie chicken, roast potatoes, sausages, bacon, grilled tomatoes, joint of ham. All have come out brilliantly and succulent. Roast potatoes nice and crispy. Thoroughly recommend this air fryer.”

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Posted 3 years ago

Hi Thanks for your recommendation for your Tower Air Fryer. I was pleased to read about the mouth watering meals you have successfully made. Keith - Group Customer Services Manager

Posted 3 years ago

“I havent used mine yet, but my son bought same item same time as me, he loves it and says its very good. Love it. Chips and roasties come out crispy.”

Helpful Report

Posted 3 years ago

Hi Cheryl, Thanks for your 5 star review about your Tower Air Fryer. Whilst you haven't used your Air Fryer yet, Im sure you will experience the same delicious meals to those of your sons. Should you have any enquiries our Customer Services Team are only a message away. Keith - Group Customer Services Manager

Posted 3 years ago

“Used my new Air Frier for the first time today.Pleased with what it did.Will need to learn the other things that can be done.Practice makes perfect”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review about the first use of your Tower Air Fryer - I was pleased to read it was a success !!! Rest assured our Customer Services Team are readily available should you have any enquiries. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Loving my purchase from Tower. Quick and easy delivery and great product.”

Helpful Report

Posted 3 years ago

Hi Anne Marie, Thanks for your kind words about your Tower Product and thanks for choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very good service easy to use website and rapid delivery Excellent product still learning as early days So far so good”

Helpful Report

Posted 3 years ago

Hi Patricia, Thanks for taking the time to leave your 5 star review about your recent order and delivery experience with Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Have to say I was dubious of all the hype of air fryers, but this machine not only impressed for price,looks, size & ease of use, but once you sort your cooking times the food it produces is excellent. 10 out of 10”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review about your Tower Air Fryer - we were delighted to read how impressed you were with your product. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I have purchased a tower Kamado XL ceramic BBQ and it is great, I was wondering where I could purchase a deflector plate?”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your 5 star review about your BBQ. I have arranged for one of my Customer Services Team to contact you within the next 24 hours to update you on your enquiry. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Happy is not the word Ecstatic is.have cooked chips, bacon, and Roast potatoes.what a Happy Boy. roast dinner tomorrow the works it's so easy to use”

Helpful Report

Posted 3 years ago

Hi Don, Thanks for your wonderful comments about the use of your Tower Air Fryer. Those roast potatoes look delicious. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“First attempt was rotisserie chicken and roast potatoes Maybe slightly adventurous but I works brilliantly You need to get used to the rotisserie setup and maybe using the kebabs skewers around the chicken would be easier But in less than 65 minutes we had a great chicken cooked to perfection and the best roast potatoes ever Clean up in the dishwasher was easy Tomorrow its bacon and sausages for breakfast Have a power meter inline so will be able to check its usage Wish I had one years ago”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful comments about your first use of the Tower Air Fryer. I was delighted to learn it was a success !!! Enjoy the bacon and sausage for breakfast !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant just getting to experiment various things. Its a question of what setting to use. Its down to individual cooking preferences.”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for your 5 star review. Rest assured that if you need any help our Customer Services Team here at Tower would be delighted to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“This air fryer looks good in my kitchen. So far, I’ve only used it twice to cook sausages and fish, but I’m happy with it. It’s easy to clean too. I will update later, when I’ve used it more.”

Helpful Report

Posted 3 years ago

Hi Kim, Thanks for choosing Tower for the purchase of your Air Fryer. I was pleased to read that you're finding the Air Fryer easy to operate and that you've made some deliciously sounding meals. Should you have any queries our Customer Services Team are readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Have a problem with on/pause button om my 5 in 1. Sometimes it works and others not. I choose temp and time and press on to start. Am I doing something wrong or is there a problem with the button? When I do get it to go it's fab.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about an issue which has occurred with your Tower Air Fryer. I was sorry to learn of this issue. I have today written to you to understand your enquiry further. I look forward to hearing from you. In the meantime please accept my apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 3 years ago

“Delivered quick. Can't wait to use it!”

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Posted 3 years ago

Hi Linda, Thanks for your 5-star review and for choosing Tower for your valuable purchase. We hope you enjoy using your product Best wishes. Keith - Group Customer Services Manager

Posted 3 years ago

“Good size for small kitchen. Less expensive to run then my conventional oven. Absolutely this product 👌”

Helpful Report

Posted 3 years ago

Hello Mrs Riddell, I was delighted to read how your Air Fryer was a great addition to your kitchen. Thanks for choosing Tower for your purchase - we hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“VORTX TOWER 4 LITRE”

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Posted 3 years ago

Hi Orlando, Thanks for your 5-star review about your Tower Vortx Air Fryer Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love my Tower Air fryer it makes cooking simpler cleaner and healthier as well as being far cheaper to use than a conventional oven”

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Posted 3 years ago

Hi Karen, Thanks for your kind words about your Air Fryer and the benefits it gives in terms of saving on energy costs. We love our Air Fryers too !!! Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellant air fryer. 5 out of 5.Cooked a chicken and it was absolutely delicious,the best i've had.Also done a pizza,easy to use and easy to clean, i'll never use an ordinary oven again. Well worth the money.”

Helpful Report

Posted 3 years ago

Hi Stephen, We loved reading your 5-star review for your Tower Air Fryer. The meals you have cooked in the Air Fryer sound delicious !!! Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It is so tasty and crispy just perfectly cooked”

Helpful Report

Posted 3 years ago

Hi Elaine Thanks for your 5 star review about your Air Fryer - it reads as though you are making some really delicious meals. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews