Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,885 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 1 star review on 4th November 2026

Lynne Cook

Isra

Tower 5 star review on 11th January 2026

Anonymous

265

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No air cookers available at this date but this product I already have similar that’s 6/7 years old and allowing for wear and tear is just as good as it was when first purchased”

Helpful Report

Posted 4 years ago

Hi Roger, Thanks for your kind words I was delighted to read your Tower product is still going strong after all of these years. Keith - Group Customer Services Manager

Posted 4 years ago

“Sam was able to help me access recipes for our new air fryer, after I requested help with printing them. I was very impressed with Sam's politeness and willingness to provide further help. A credit to Tower.”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave your kind words about Sam our Customer Services Supervisor here at Tower. Sam loves nothing more than ensuring our customers enquiries have been fully answered. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with my purchase still getting used to it. Did chicken wings patted dry, coated in cornflour and seasoning last night.was like fried chicken but without the fat. Did roast beef dinner in it on Sunday all cooked in an hour.”

Helpful Report

Posted 4 years ago

Hi Mandy, Thanks for your 5-star review about your Tower Air Fryer. It was great to read how you are getting used to the Air Fryer from the deliciously sounding meals you have cooked already. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Easy and simple to use, the only issue I have had is the button to release the basket is hard to use, it has to be pushed right down”

Helpful Report

Posted 4 years ago

Hi Lianne, Thanks for your 5-star review about your Tower Air Fryer. I was delighted to read your comments about how you are using your product. Should you have any queries rest assured our Customer Services Team are readily available to assist. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It's my second one I have bought I really like the product I would recommend it too works well”

Helpful Report

Posted 4 years ago

Hi Samantha, Thanks for taking the time to leave your kind words about your Tower product. I was pleased to read you had returned to Tower to make your second purchase. Many thanks for your recommendation. Keith - Group Customer Services Manager

Posted 4 years ago

“Love our air fryer”

Helpful Report

Posted 4 years ago

Hi Simon, Thanks for your 5-star review about your Tower Air Fryer. I was delighted to read you love your Air Fryer - we love our Air Fryers too!!! Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great buy . Very cheap to run . Very happy with my appliance”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. Your valuable order is greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Recently purchased |Cavaletto Pyramid Kettle in dark blue and gold. Looks lovely and works very well. Particularly pleased to have saves £4.99 and to have received free delivery with Amazon.”

Helpful Report

Posted 4 years ago

Hi Nick, Thanks for ordering your Cavaletto Kettle directly from Tower. I was delighted to read the kettle has made a great addition to your kitchen. We look forward to you revisiting our Tower Website soon Keith - Group Customer Services Manager

Posted 4 years ago

“Its amazing cuts out the time of cooking I love it”

Helpful Report

Posted 4 years ago

Hi Ann, Thanks for your lovely comments about your Tower Air Fryer. We loved reading how your Air Fryer is helping cut down on your cooking time. Thanks for your valuable order. Keith - Group Customer Services Manger

Posted 4 years ago

“First time we used this product we were very impressed with the results.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your Tower product. We were delighted to read the first occasion you used your product went well. Rest assured our Customer Services Team are readily available should you have any further enquiries. Keith - Group Customer Services Manager

Posted 4 years ago

“Early days yet but so quick and easy to use and food tastes better. A great prices too from a well known frozen food store.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your Tower Air Fryer. It was great to read about how you feel the food tastes better - we love our Air Fryers also. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Simple to use,and so efficient.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about your Tower Product. We were delighted to read your comments about it being easy to use. Should you have any enquiries our Customer Services Team are on hand to help. Keith - Group Customer Services Manager

Posted 4 years ago

“So far so good, with finally joining the ever growing popularity of an Air Fryer (4 litre T17082 manual model). I'm just a beginner, but as my family become more familiar with its cooking capabilities, we'll all come to love it as a useful cooking appliance addition to the kitchen, and not just a occasional gadget. BTW, the pork and Bramley apple sausages were really yummy.”

Helpful Report

Posted 4 years ago

Hi John Thanks for choosing Tower for the purchase of your Air Fryer. I was delighted to read that things are going well. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Does a good job”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star comments about your Tower product. Should you have any further enquiries our customer services team are always on hand to assist. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The ease of use particularly not having to dilly dally with oil is a game changer as most reviews suggest, plus you’re not using gas which is more costly than gold dust. I find selecting lower power & time settings work best as you can constantly check on the readiness of your ingredients.”

Helpful Report

Posted 4 years ago

Hi Thanks for choosing Tower for the purchase of your product. I was delighted to read how useful you are finding your product. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Paid for next day delivery and didn't arrive until day 2 But the lid is fine so far thanks”

Helpful Report

Posted 4 years ago

Hi Beverley, Thanks for your review about your delivery experience. Having investigated your purchase, I can confirm your order was made after the 1pm cut off time on Friday 30th September for next day delivery. Your order was delivered on the next working day of Monday 3rd October. I hope this clarifies your enquiry. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“First time we’ve bought anything for Tower but very impressed with the communication and speed of delivery. Love our little Tower air fryer, it’s changed our lives, would happily buy from them again.”

Helpful Report

Posted 4 years ago

Hi Katie, Thanks for your wonderful comments about your Tower Air Fryer. I was delighted to read how your Air Fryer has changed the way you cook. We hope you visit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Wonderful - east, cost saving and amazing succulent meats xx”

Helpful Report

Posted 4 years ago

Hi Karen, Thanks for your 5-star review about your Tower product. We really appreciate your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Can't believe how good these airfryers are tried all sorts and just taste better the bacon does great and less messy.”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for sending your picture of your Tower Air Fryer. It was great to read how easy you are finding the use of your product. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“It is wonderful that mostly everything can be airfried, preventing splashing from open pans making the job and surroundings greasy. We are experimenting as we go along but have made several meals from The recipe book which came with the machine and all successful.”

Helpful Report

Posted 4 years ago

Hi Julie, I was delighted to read your 5-star review about your Tower Air Fryer. I hope you continue to make more delicious meals contained within the recipe book. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,885 reviews