Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,835 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,835 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promised 9 years warranty only got 1 year.”

Helpful Report

Posted 5 years ago

“Am very happy with the ceraglide iron. At first I had a problem thinking the iron did not work but realised I was not turning the temperature dial.”

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Posted 5 years ago

“I purchased the 5 Piece Damascus Patterned Knife Set Mirror Black. The holder is a bit flimsy and looks cheap, but is good for saving space. Unfortunately one of the blades on the smaller knives came out after only a few uses and I had to glue it in.”

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Posted 5 years ago

“Purchased a tower air fryer last week and have already had lots of use to make my meals more healthy, love it”

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Posted 5 years ago

“I purchase from shop Table Blender and required extended warranty looks good product date of purchase on 24/10/2020.”

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Posted 5 years ago

“Wow we got a tower tcw10 carpet washer and didn't know how dirty the carpet was what a different that made I would recommend it to anyone”

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Posted 5 years ago

“Fryer has simple to use controls easy to clean love it”

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Posted 5 years ago

“Purchased a 1.6 litre Tower Vortx air fryer on a whim. Had intended to buy a conventional fryer, to replace an old one, and so pleased that I bought this instead. Ideal for solo cooking, does the job perfectly without those horrid frying odours around the house, using a fraction of the oil. Food cooks beautifully and it's much healthier. Great product.”

Helpful Report

Posted 5 years ago

“I purchased a set of non-stick Tower cerastone pots and pans and used then in conjunction with a set of pans supplied with my new induction hob. I am sorry to say that there was no comparison with these pans. The Tower pans took twice as long as the other set of pans to cook efficiently as expected on an induction hob. As my year's guarantee has expired Tower are not interested in replacing or refunding me. Very unhappy”

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Posted 5 years ago

“Bought a Tower health fryer last week. Used it twice Already and I love it. Heard many great reviews and can’t wait to try different recipes.”

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Posted 5 years ago

“Great set of pans. Easy to clean and not too heavy for me.”

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Posted 5 years ago

“Great set of pans. Easy to clean and not too heavy for me.”

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Posted 5 years ago

“I purchased this Tower CeraGlide cord/cordless iron yesterday. I was a bit skeptical to start with as it was not as heavy as my previous iron. However, the minute l started ironing, it was like l had never used any other iron. It glided through the creases and l found that l did not have to keep my finger on the steam button all the time. I found it very comfortable to use, and for the price l was very pleased with this product.”

Helpful Report

Posted 5 years ago

“I SENT AN EMAIL WITH REGARDS MY KETTLE WHICH IS JUST OVER 1 YEAR OLD,THE LID WILL NOT OPEN AS IT SHOULD AND IS DANGEROUS.I EXTENDED THE WARRANTY TO THREE YEAR'S OBVIUOSLY IT'S NOT MUCH GOOD WHEN THERE IS WHAT APPEAR'S TO BE A LACK OF COMMUNICATION,I ACCEPTED IT COULD TAKE A COUPLE OF DAYS FOR A REPLY BUT I THINK A WEEK IS NOT REALLY GOOD ENOUGH.I HAVE NEVER HAD THIS EXPERIENCE WITH OTHER SUPPLIER'S IN THE PAST AND I THINK YOUR CUSTOMER SERVICE LEAVE'S A LOT TO BE DESIRED.”

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Posted 5 years ago

“T17024 air fryer Love this...have dehydrated sweet Potato for my pups Made lovely fluffy baked potato’s Great not having to use the big oven can’t wait to try some of the Recipes on line”

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Posted 5 years ago

“Bought a Tower Rose Floor Steam Cleaner and quite frankly it is awful....terrible quality...took ages to dispense steam(even with near boiling water)...leaked excess water...should have glided easily over my brand new floor tiles but didn't....cloth kept coming off even when draw string pulled as tight as possible.. and overall it was an awful product to use...extremely disappointed and will be trying to get my money back as the product is not fit for the purpose in which it was sold for.”

Helpful Report

Posted 5 years ago

“...bought a Tower Rose Floor Steam cleaner...it's awful !Quality is not good...took awhile to dispense steam (even with near boiling water)does clean floors very well...I have tiled floors so should glide easily but doesn't.. kept leaking excess water and the cloth didn't stay on well. Really disappointed.”

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Posted 5 years ago

“1st delivery sent back box was damaged and had obviously been opened! 2nd box damaged on delivery and again showed signed of box been opened prior to delivery but in exasperation we excepted it. Very disappointed.”

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Posted 5 years ago

“LARGE EFFICIENT KITCHEN BIN WITH SENSOR OPENING. JUST AS I ORDERED”

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Posted 5 years ago

“orrendous customer service Horrendous customer service. Purchased a set of ceramic pans including 3 fry pans. These came with an extended guarantee. I expected the cream colour surface to discolour, but then everything started to stick really badly. I contacted them and weeks later they eventually got back to me and after exchanging emails back and forth they tell me I have not “conditioned” the pans regularly and basically it’s misuse. They refused to answer my question of why they would feel their product would need an extended warranty, and why they would not accept responsibility. They have just kept saying that the surface over time wears. But there is still another 3 years on the guarantee and the pans are useless! Will never buy their products again....,”

Helpful Report

Posted 5 years ago

Tower is rated 4.1 based on 5,835 reviews