Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Tower health fryer last week. Used it twice Already and I love it. Heard many great reviews and can’t wait to try different recipes.”

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Posted 5 years ago

“Great set of pans. Easy to clean and not too heavy for me.”

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Posted 5 years ago

“Great set of pans. Easy to clean and not too heavy for me.”

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Posted 5 years ago

“I purchased this Tower CeraGlide cord/cordless iron yesterday. I was a bit skeptical to start with as it was not as heavy as my previous iron. However, the minute l started ironing, it was like l had never used any other iron. It glided through the creases and l found that l did not have to keep my finger on the steam button all the time. I found it very comfortable to use, and for the price l was very pleased with this product.”

Helpful Report

Posted 5 years ago

“I SENT AN EMAIL WITH REGARDS MY KETTLE WHICH IS JUST OVER 1 YEAR OLD,THE LID WILL NOT OPEN AS IT SHOULD AND IS DANGEROUS.I EXTENDED THE WARRANTY TO THREE YEAR'S OBVIUOSLY IT'S NOT MUCH GOOD WHEN THERE IS WHAT APPEAR'S TO BE A LACK OF COMMUNICATION,I ACCEPTED IT COULD TAKE A COUPLE OF DAYS FOR A REPLY BUT I THINK A WEEK IS NOT REALLY GOOD ENOUGH.I HAVE NEVER HAD THIS EXPERIENCE WITH OTHER SUPPLIER'S IN THE PAST AND I THINK YOUR CUSTOMER SERVICE LEAVE'S A LOT TO BE DESIRED.”

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Posted 5 years ago

“T17024 air fryer Love this...have dehydrated sweet Potato for my pups Made lovely fluffy baked potato’s Great not having to use the big oven can’t wait to try some of the Recipes on line”

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Posted 5 years ago

“Bought a Tower Rose Floor Steam Cleaner and quite frankly it is awful....terrible quality...took ages to dispense steam(even with near boiling water)...leaked excess water...should have glided easily over my brand new floor tiles but didn't....cloth kept coming off even when draw string pulled as tight as possible.. and overall it was an awful product to use...extremely disappointed and will be trying to get my money back as the product is not fit for the purpose in which it was sold for.”

Helpful Report

Posted 5 years ago

“...bought a Tower Rose Floor Steam cleaner...it's awful !Quality is not good...took awhile to dispense steam (even with near boiling water)does clean floors very well...I have tiled floors so should glide easily but doesn't.. kept leaking excess water and the cloth didn't stay on well. Really disappointed.”

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Posted 5 years ago

“1st delivery sent back box was damaged and had obviously been opened! 2nd box damaged on delivery and again showed signed of box been opened prior to delivery but in exasperation we excepted it. Very disappointed.”

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Posted 5 years ago

“LARGE EFFICIENT KITCHEN BIN WITH SENSOR OPENING. JUST AS I ORDERED”

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Posted 5 years ago

“orrendous customer service Horrendous customer service. Purchased a set of ceramic pans including 3 fry pans. These came with an extended guarantee. I expected the cream colour surface to discolour, but then everything started to stick really badly. I contacted them and weeks later they eventually got back to me and after exchanging emails back and forth they tell me I have not “conditioned” the pans regularly and basically it’s misuse. They refused to answer my question of why they would feel their product would need an extended warranty, and why they would not accept responsibility. They have just kept saying that the surface over time wears. But there is still another 3 years on the guarantee and the pans are useless! Will never buy their products again....,”

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Posted 5 years ago

“air fryer was easy to use for my first time instructions were very clear and made everything very clear”

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Posted 5 years ago

“Bought Tower Marble Coated Non-Stick Frying Pan - 32cm,very disappointed,even fry egg,it sticks to pan badly,need scrap hard to clean the pan,absolutely a rubish,never buy again.”

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Posted 5 years ago

“Just purchased a Tower smoked glass kettle and it appears to be all it claims to be. It is a very attractive item and is outstanding in our kitchen. 3 year warranty/guarantee is very comforting.”

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Posted 5 years ago

“Amazing customer service! Item came promptly!”

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Posted 5 years ago

“This is such an amazing product, works perfectly and it's making my life so much better because I now will be baking with every chance I get”

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Posted 5 years ago

“Nice easy to use vac !!!”

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Posted 5 years ago

“Absolutely love love love my new deep pan wok. I've never had Tower before but have been so impressed. I've always been a tefal person but this has blown me away and will now be replacing all my other pans with Tower. The non-stick is just brilliant. It feels really robust, so think will keep going for years.”

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Posted 5 years ago

“We've got the Ice Diamond 5 piece Pan Set and they're the best pans we've ever used!! Having already bought a small frying pan from the Ice Diamond range we were blown away with the ease of use and clean up of it so we decided to buy the whole set and are not at all disappointed. I would very much recommend this set to any budding chef!”

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Posted 5 years ago

“I bought tower air fryer yesterday. It’s on sale at Argos It’s very nice and food cooked very nice aswell.”

Tower 5 star review on 28th September 2020

Helpful Report

Posted 5 years ago

Tower is rated 4.1 based on 5,866 reviews