Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my pan set a few months and the lids have broken waste of time and money”

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Posted 5 years ago

“absolute con merchants. it states, extend your warranty, there is nowhere even to obtain a standard 12 month cover.”

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Posted 5 years ago

If you go to https://www.registermywarranty.co.uk/ and enter your details and order number, you will be get your warranty details.

Posted 5 years ago

“Ordered new pans over a week ago. Still says 'order processing'. Getting really hungry here.............”

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Posted 5 years ago

“Placed an order on 29th December (3341) have emailed for updates no response, quick to take money of customers but not correspond with, terrible customer service”

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Posted 5 years ago

Hi Tracy, we are currently experiencing delays in getting your orders out due to the restrictions we have to follow within the warehouse due to Covid. This is also impacting the client services team and their response times. I will forward your PO to the client services team and get them to email you. Thank you for the patience. DJ

Posted 5 years ago

“The service has been awful. I purchased a new toaster on the 31st December and I am still waiting for it to arrive. They have also taken two payments from my account and I have emailed them and yet to hear back. Service needs to improve.”

Helpful Report

Posted 5 years ago

Dear Mr Brown, I will chase client services for you about where the toaster is. There have been delays within the warehouse due to covid restrictions. I have also looked at the payment and the first payment was refunded and didn't leave your account and the second was successful. Thank you for your patience with this matter. DJ

Posted 5 years ago

“Update on review I registered a product which bought in Dec 2020 and it was the wrong end date , but thanks to David and Sam its all been sorted now , Cheers”

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Posted 5 years ago

“Placed order, money has been taken. Emails are not being answered and phone lines are closed. Terrible customer service!”

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Posted 5 years ago

Hi Mrs Jarman, I have just private messaged you requesting some details and will hopefully be able to update you. Thanks for your patience. DJ

Posted 5 years ago

“They kept me up to date on my product with emails and it was easy to track my item”

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Posted 5 years ago

“Bought a on 26/12/20 a 31L Touch Control Microwave it arrived on ok, so I filled the warranty form in should be 3 yrs warranty but it only confirmed a 1 yr warranty .the reason I bought this Microwave was the extended warranty . I have had one of these before when it was labeled Daewoo and it did me good service ,I have e-mailed twice got auto reply ,but no reply to the query also rang up and office closed due to covid they are quick enough to except an order and take your money . it is now 07/01/2021 more than enough time to reply with a adjusted date on warranty hope you can communicate with me and get this sorted before 28 days are up”

Helpful Report

Posted 5 years ago

Hi Mr Kaye, I have just sent you a private message with detail requests. Look forward to hearing back from you. DJ

Posted 5 years ago

“I have been waiting a week with no communication received. My order status constantly says Processing. I suggest everyone goes to Argos instead or orders from them at least you get it same or next day. These seem to have no clue despite being the manufacturer/supplier.”

Helpful Report

Posted 5 years ago

Hi, I have just sent you a private message - purely as I need personal details from you - and will try and help you. DJ

Posted 5 years ago

“Placed two orders over £100 on 2nd Jan, taken money but offices closed & no contact back from email to cancel order. Disgraceful taking money when can’t fulfil orders during pandemic”

Helpful Report

Posted 5 years ago

Hi, I have just sent your a private message for your personal details and order number to get this resolved for you. thanks. DJ

Posted 5 years ago

“Like other customers I placed an order on the 27th Dec. I had issues with the website. I finally placed the order and received confirmation and an order number and my c.card has been charged. On next working day del no further contact from tower. I've used the only option e.mail to contact cust services. Still waiting for a reply. I appreciate that things are not easy at the moment.all I want is honesty.”

Helpful Report

Posted 5 years ago

“Made an order on the 27th of December and still ain’t received it. Emailed numerous of times as apparently the offices are closed due to ‘covid’. Apparently one of the items are out of stock and offered a refund or wait until the 27th of February I’ve asked for a refund and no one is getting back to me yet again. Absolutely poor customer service they need to be more organised with dealing with customers if they not gonna open the phone lines!”

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Posted 5 years ago

“Cheap quality defective items. Tower delivered a kettle with a broken switch. I had to prove this with a video prior to being able to return. The replacement kettle had the box seal broken and on opening it was immediately obvious the rose colour was damaged on the handle. Asked for a refund and I had to prove purchase and asked if I'd used it even though I explained all this, then offered a discount! Why would I keep a damaged item? Unbelievable!”

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Posted 5 years ago

“Brought a tower indoor grill, was faulty from purchase. Contacted them but heard nothing back.. poor service!”

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Posted 5 years ago

“Best Buy of the year!!!! Well after buying one for my mother last Christmas and her raving about how fantastic they are I decided to buy one myself and I couldn’t be more pleased. It’s so quick and easy to use. I do so many items in it and pleased with the results every time Even my 6 year old daughter informed me yesterday ‘ these sausages are delicious mum! I would highly recommend one of these Looking at getting some accessories for it to start making more things in it Absolutely love this!!!!”

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Posted 5 years ago

“faulty product from brand new. Purchased from a reputable retailer the TOWER AIR FRYER T17061 and it would not even switch on You pretty much can't get any worse than that!”

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Posted 5 years ago

“Trying to do the extended guarantee on a Microwave - can’t find a way of doing this. Just going around in circles. Can anyone help? Never purchased a Tower item before and having read most of the unhappy reviews, I don’t think I will bother again!”

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Posted 5 years ago

“Ordered the (beautiful) microwave on Tuesday, arrived today (Thursday) and just before Christmas too! Impressive. Most impressive.”

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Posted 5 years ago

“Window vac ,didn’t last a fortnight small water container sends excess water into the battery unit then the thing won’t charge.cheap and nasty not up to purpose.”

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Posted 5 years ago

Tower is rated 4.1 based on 5,866 reviews