Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,801 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,801 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having my first Tower pressure cooker and using it for two weeks, I have to say that I'm really satisfied with my purchase. The only thing that disappointed me was a small broken piece. Which the Tower company changed in no time! Keyleigh and Nicole were the ones who answered my email and sent me (totally free) the spare part. Thank you, very good quality products and even better aftersale service.”

Helpful Report

Posted 10 years ago

“Like others we bought 7 piece set from ideal world Feb this year, like other reviews pans stick, are discoloured, and show pitting marks. Not professional cookware, and would not recommend”

Helpful Report

Posted 10 years ago

“Bought a set of ceramic frying pans buy 2 get 2 free from Ideal World in Mid July. After using the large pan only twice the ceramic coating became stained brown and everything sticks. I was so disappointed I asked for a refund but as it was over 14 days from purchase this was refused. Ideal World did however replace the pan . I am now left with 5 pans which are useless . Would never buy again”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for taking the time to add your comments. I am sorry to hear that you are unhappy with your pans, we will contact you directly shortly to discuss the matter further. Kind Regards Tower Houswares Customer Services

Posted 10 years ago

“We bought the pan set a couple of months ago for a present. 8th July 2015 for £69.99 from idea world , the pans are starting to discolour badly only been used a couple of times, It has took two weeks for idea world to come and pick them up and we are still waiting for them to pick them up. I got my self the the steel handles pan set they are fantastic. Do you still have these for sale ?”

Helpful Report

Posted 10 years ago

“Good Morning, I am sorry to hear that you are having a problem with your pan set. We will be in touch directly to discuss your options. Kind Regards, Tower Customer Service Team”

Posted 10 years ago

“Had this a couple of months and tried a few tweaks on recipes. The recipes in the leaflet contain large amounts of sugar and milk powder and give an over-sweet loaf. The bread produced is more akin to cake than good bread, ( maybe because the mixing process does not develop the gluten in the same way as hand kneading ), and is very crumbly when cut. The loaves I now get are tasty , edible and I like the convenience but they are very far away from good hand-made loaves. I'd say this product produces decent breadstuffs for those who either cannot bake by hand or like convenience. Also , people I know that cannot tolerate supermarket loaves have found these to be easily digestible. Overall - middling. You get fair but not really good bread.”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your purchase of our bread maker. I am sorry to hear that you are not fully satisfied with the product. If you would like to contact us at support@customersvc.co.uk we will be more than happy to assist you. Kind Regards Tower Customer Service

Posted 10 years ago

“We bought a 7 pieces tower pan set off Ideal Home 8 months ago, it has to be one of the worse sets we have ever bought they stick and they burn, handles go looses on them, they also discolored within a few uses”

Helpful Report

Posted 10 years ago

Good Morning, I am sorry to hear that you are having a problem with your pan set. If you would like to email us at support@customersvc.co.uk we will be more than happy to discuss your options. Kind Regards Tower Customer Service

Posted 10 years ago

“I bought a ceramic frying about a month ago. Its the one that changes colour when hot or cold. I done every thing by the book as you dont use oil with it. Its the worst pan i have ever had even tried oil to see would that help but to no avail every thing sticks to it. . i lost receipt for it so cant take it back to the shop. Does anyone have the same problem. Very dissapointed. Joy”

Helpful Report

Posted 10 years ago

Good Afternoon, I am sorry to hear that you are having a problem with your frying pan. We will be in touch directly to discuss your options. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“After using this about 4 times since being purchased in May 2015 so only 8 weeks of low use, the rear hinge has snapped and sheared off when the oil had already heated up and I had to struggle to get the lid back down. I have used a competitors Deep Fat Fryer prior for several years without any problem. The Fryer itself works great . I will be contacting Tower for a replacement .”

Helpful Report

Posted 10 years ago

Good Morning David, We're so sorry to hear that you have been having problems with your fryer. We will be in touch directly to discuss your replacement options. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“After only 10 weeks approx 20 uses of the Tower Colour Changing Ceramic Frying Pan food started sticking to the pan and the handle became loose. Notified Tower who told me to take it back to shop unfortunately shop 130 miles round trip as I explained to them. Thought they would be interested in seeing the faulty pan but apparently not. An expensive item for only 10 weeks use.”

Helpful Report

Posted 10 years ago

Good Afternoon Ms England, I am sorry to hear that you are having a problem with your pan. We will be in touch directly to discuss your options. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“Hi - Bought a set of ceramic pans from Ideal World TV in late December 2014. These are sold on the basis that they are far superior to usual non stick pans, sadly they are not. The saucepans appear to be okay at the moment however, the 2 large frying pans are now useless and virtually everything sticks to them. We have used silicone or wooden utensils in them and avoided, as instructed, putting them in the dishwasher. I have no doubt that the small frying pan and eventually the saucepans will go the same way. We have now had to buy two new traditional 'Non Stick' pans, we have had better longevity out of these in comparison. Sadly these ceramic pans have gone from what we thought was a great buy to the worst we have had. Our old faithful stainless steel pans which we have had for nearly 16 years are still as good as new and our best buy. I have sent an email about these to Tower, lets see what happens.”

Helpful Report

Posted 10 years ago

Good Afternoon Mr Thomas, I am sorry to hear that you are having a problem with your pan. We will be in touch directly to discuss your options. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“Absolutely brilliant!! I wanted 1 pan with lid to do all my frying and this 28cm is it! It has replaced wok and frying pans! It's great for cooking sausages, burgers, meatballs etc for family of 6, plus big enough to add mushrooms, leeks and stock to meat, to make gravy without slopping over the edges. When stir frying the lid helps keep heat and moisture in so cooks from top too without a lot of stirring. Of course the best bit....... when it's cool, quick wipe with kitchen roll and it's clean - no more scrubbing to get burnt food off!!!”

Helpful Report

Posted 10 years ago

“We are extremely impressed with our recent purchase of the Tower Airwave low fat fryer . On opening the package ,the thing you notice first is the classy black ,compact design, which makes the price a pleasant surprise ,compared with other similar products . We have owned two halogen ovens previously , both from reputable manufacturers but neither of them compare in speed and performance to the Tower air fryer .We would definitely recommend it to anyone who wants a quick, clean ,low fat method of cooking .”

Helpful Report

Posted 10 years ago

Hi Anthony, Thank you so much for the great review! If there is any help or assistance you need, please don't hesitate to let us know. Also, any advice on how we can earn more stars from you would be most welcome :o) Kind Regards, Tower Customer Service Team

Posted 10 years ago

“Bought ceramic frypans from Ideal World - says ok for induction on description and on bottom of pan, but will not work on my induction plate. The bottom is not magnetic which is required for use with induction. Needless to say have been sent back.”

Helpful Report

Posted 10 years ago

Good Afternoon Andea, I am very sorry to hear that your pans have not been suitable for your cooker. Unfortunately, whilst our pans are suitable for most induction hobs, we are unable to guarantee that they will work with all cooker makes and models. We are pleased to hear that you had no trouble returning them. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“I got tower pans from ideal world and no wonder they are guaranteed for life, because they are crap, the only good thing I can say about Tower None Stick Pans is Thankyou I ruin everything I've put in your frying pans so will turn veggie so at least I will be able to eat”

Helpful Report

Posted 10 years ago

Good Afternoon Alf, Thank you for your feedback. We will be in touch directly to discuss the issues you are having and find a resolution to them. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“I sent message about my pans I bought from Ideal world and still waiting reply .i am not happy as the lids are rusty inside glass and one pan showing chipping inside . These are ceramic pans with ten year warranty and I would like these replaced or my money back Margaret Duncan”

Helpful Report

Posted 10 years ago

Good Morning Ms Duncan, We are very sorry to hear that you are having problems with your Tower pans. We will be in direct contact shortly to discuss these issues and a resolution with you. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“Bought the electronic salt and pepper mill. Lovely design , however these struggle when in use. Even with good batteries, these aren't as good as I'd have expected. These are also described as having "LEDs" that illuminate when in use, but they are just a small ordinary bulb, which will no doubt fail much more quickly than an LED would have.”

Helpful Report

Posted 10 years ago

Good Afternoon Stuart, We are sorry to hear that you are not fully satisfied with the performance of your grinders, and as such will be in touch directly to discuss your options. Regarding the lights on the units, I can confirm they are LED bulbs and as such are of a long life capability. Many Thanks, Tower Customer Service Team Tel: 0871 221 3623 Email: customerservice@towerhousewares.co.uk

Posted 10 years ago

“used my airwave fryer the day it arrived and have continued to do so several times a week. So impressed with the quality of food it produces (now don't feel guilty about having 'fried food' as this is so much healthier) Its also very quick and I really like the glass bowl so I can keep an eye on everything. So simple to use, cleans well, Came with everything needed - even a spray bottle for the oil (which i rarely use to be fair) and free warranty. Can't fault it, thanks.”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“Having had a Prestige self quick de-pressureising pressure cooker for the last 20 years, it was a forced (bad) decision to buy a new pressure cooker both without a timer AND - as it turns out - one that does not self depressurise quickly. "Pour cold water on it" to reduce the pressure quickly !!! Talk about retrograde technology!!!”

Helpful Report

Posted 10 years ago

Good Afternoon Garth, We are sorry that you are not fully satisfied with your new pressure cooker. Unfortunately this model is a standard cooker and does not come with a timer or controlled pressure reduction. However, we do have other models of electric pressure cookers that come with both these functions. If you would like any further information, please don't hesitate to contact us directly. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: customerservice@towerhousewares.co.uk

Posted 10 years ago

“Bought a set from ideal world , had a problem with small frying pan ,seems as though ceramic coatinghas been burned even though this is supposed to be impossible Coating has marks which are immovable , supposed to be wipe clean , Pan has not been used differently to the rest of the set , always use plastic tools and clean pans after use lesleym972@aol.com”

Helpful Report

Posted 10 years ago

Good Afternoon Lesley, We are sorry to hear that you are having an issue with your new pan. We will be in contact directly to discuss possible solutions to your problem. Kind Regards, Tower Customer Service Team

Posted 10 years ago

Tower is rated 4.2 based on 5,801 reviews