Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,799 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Anonymous

Tower 5 star review on 11th January 2026

Anonymous

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product”

Helpful Report

Posted 10 years ago

“My tower pressure cooker is great for making soups and stews”

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Posted 10 years ago

“Loving my new Tower TI4001 Air Fryer - chips in minutes - no heating up required. Stuggling to find a reason to use my oven now!”

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Posted 10 years ago

“Tower 9 Piece Ceramic Pan Collection from Ideal World Really pleased with my purchase. High quality ceramic pan, easy to clean and ready to use again. Good value for money compare with other brand. Thank you.”

Helpful Report

Posted 10 years ago

“Just bought a new pressure cooker. Have used pressure cookers for years, as did my mother. The appliance looks ok. The instruction booklet is AWFUL. No instructions for care and cleaning. No recipe book or suggested cooking time for different foods. On one page, the information contradicts itself over and over again! eg ; top of the page-" you can cook pasta dishes, beans, rice and pulses." middle of the same page..."do not pressure cook pearl barley...split peas..macaroni or spaghetti." Not impressed with the lack of clear info”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for your review. We will be in contact with you directly to discuss this further. Kind Regards

Posted 10 years ago

“Steak beautiful cooked in the air fryer”

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Posted 10 years ago

“Fabulous I got as a cheer me up present as ideal way of cooking as I'm disabled. It will make such a lot of difference to me no bending in and out of ovens wow the size is ideal. Well done Tower lets hope its as good as it looks and lasts !!!!!!”

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Posted 10 years ago

“I bought the 7 litre stainless steel pressure cooker from Argos. Just started using it, and it is very efficient and super quick. Very impressed with product. Good price too.”

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Posted 10 years ago

“Bought this produce and so far have been very impressed with the my 7liter presure cooker. The much biger then i expexted and it is very good also that they have sent different types of menues to try out, as well as the time frame for item to be cook. So i am impress!!! Thanks Tower”

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Posted 10 years ago

“these wer purchased via a friend from Ideal World TV at the tird time of using sausages stuck to the pan and after 10 minutes of scrubbing I am left with Discoloured pans which don't work as they are supposed to”

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Posted 10 years ago

“So far I have been very impressed with the Saute Pan. The colour changing properties are useful for both cooking at the right temperature and cleaning when it's cool enough. The non-stick surface is just that. No complaints.”

Helpful Report

Posted 10 years ago

“disappointed with this product. Left cheese on toast under grill for 40 minutes and it did not do job. Had to put it in my halogen oven. On the second attempt I put the convection oven on to do this and this worked in about 10 mins. My previous microwave/grill was a breeze to use. Left chips in air fryer for 30 mins, still raw, had to do them in actifry. Maybe I do not understand how to use this item but for me it is not working. The microwave is OK but expensive just to use as a microwave, A better user guide would be good.”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your review, I am sorry to hear the two appliances you have purchased do not seem to be working. I will be in contact with you directly to discuss this further. Kind Regards

Posted 10 years ago

“Hello, I thought I would let you know that I did contact the retailer and that ideal world tv were less than helpful. We are a family of 6 and do a lot of cooking ( hence the investment in your pans ) but ideal world TV have said they require the pans to be sent back and once received they would send the replacement out, this could take 3-4 weeks. What they failed to understand is that if I send them back I am left with nothing to cook with, and with young children this is not an option for me.”

Helpful Report

Posted 10 years ago

Good Morning, I am sorry to hear you have encountered an issue with a set of our pans, we will be in contact with you directly to discuss your options. Kind Regards

Posted 10 years ago

“We have the new 5 piece non stich set suitable for induction hobs. Problem is they are pretty useless on our new Siemens induction hob. Centre of the pans are non magnetic ? Is this why, like to return them”

Helpful Report

Posted 10 years ago

Good Morning, I am sorry to hear you are unhappy with your purchase. We will be in contact with you directly to discuss your options. Kind Regards

Posted 10 years ago

“We bought the stainless steel 6 liter pressure cooker and we found it quality product . The offer of 10 year gurantee is unmatchable. There was mention of lot no which is require to extend your warrenty but we could not found on pressure cooker bottom but we found it on to packaging. Also we would like look forward spare parts combo deals so that customer can buy 1 set extra along with purchase only.”

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Posted 10 years ago

“Just used my new air frier, cooked pork steak and chips. Lovely, knife went through steak like butter.”

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Posted 10 years ago

“I really enjoy cooking with my Tower 6L pressure cooker. It is easy to use and is very useful for cooking large dinners. Very good product. -Jasmin Ghunda Ghondi”

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Posted 10 years ago

“I bought a set of ceramic saucepans last November. They have been fantastic, however, is it normal for saucepan lid screws to be rusty ? Making it impossible to tighten. Would welcome feedback please.”

Helpful Report

Posted 10 years ago

Good Morning Mrs Maxey, I am sorry to hear that you are having a problem with your sauce pan. We will be in touch directly to discuss your options. Kind Regards

Posted 10 years ago

“I purchased a 7 piece pan set (charcoal) from Ideal world last December and I am now on my 4th set of lids!, ideal world have changed them every time but my question is why are they going rusty on the inside of the lids? we have looked after them as per instruction but still going rusty. As previous reviews I brought these pans thinking I was buying a quality product but now I am not so sure, can you rebuild my confidence in Tower? Regards Andy aadkins@ppg.com”

Helpful Report

Posted 10 years ago

“We bought 2 ceramic (charcoal) pans in August, the larger has developed some surface damage which now means it sticks badly and today the handle fell off and cannot be reassembled or tightened. Really poor build quality. Will be taking these back to the retailer unless Tower have the presence of mind to replace!”

Helpful Report

Posted 10 years ago

Good Morning, I am sorry to hear that you are having a problem with your sauce pan. We will be in touch directly to discuss your options. Kind Regards

Posted 10 years ago

Tower is rated 4.2 based on 5,799 reviews