Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,799 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Anonymous

Tower 5 star review on 11th January 2026

Anonymous

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the three frying pans and set of saucepans, From Ideal world last November. I have to say these pans have not worn at all well. The ceramic part has never worked, you do need to use some fat in the pan. They are no longer non stick and have discoloured badly. The handles also keep coming loose and have to be tightened up all the time. I have always in the past bought Tower products. This experience has definitely ruined the Tower name for me as a brand.”

Helpful Report

Posted 10 years ago

“got frying pan good for a week food sticks now so very disappointed as told wood clean easy but there don't”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for taking the time to provide us with a review. I have contacted you via email to address your issues further. Kind Regards Tower Housewares Customer Services

Posted 10 years ago

“Like many of the other reviews I also purchased the ceramic pan set and the Infinistone saucepan and Double pan sets from Idealworld in April 2015 in Sand and have had problems with the discolouration to the coating on the pans and handles after using a few times and it will not come off, very disappointed indeed also my daughter had the same problem. we both have had replacements but the same problem has happened, I called Idealworld several times asking if they would exchange for the Black sets but they said they no longer stock them so gave me the phone number for Tower which I rang twice but got cut off so now Idealworld has asked me to pack them all up and send them back for inspection which to say the least is very inconvenient and has really put me off buying the TOWER BRAND again.”

Helpful Report

Posted 10 years ago

Hello, Thank you for taking the time to provide your comments. We are sorry to hear that you are unhappy with your items, I trust that Ideal World have been able to resolve your issue. If you require any further assistance please do not hesitate to email us at: customerservice@towerhousewares.co.uk or call on our new contact number: 0333 220 6066

Posted 10 years ago

“I purchased a set of Cerasafe utensils, at first use the spoon discoloured they admit it was faulty. Tower were unable to replace a single spoon but I did get a refund from gropupon who supplied the items. In trying to purchase a new set from Tower I was told I could use a 20% discount voucher after 4 attempts to do so on line I phoned tower, after 5 attempts to be told the voucher was not valid, they charge 9p a minute to call and the customer service is abysmal. Asked to speak to a manager and told a manager could not help.”

Helpful Report

Posted 10 years ago

Hello, Thank you for taking the time to provide your comments. We are sorry to hear that you are unhappy with the service that you have received, I have passed your comments back to the relevant Management. If you require any further assistance please do not hesitate to email us at: customerservice@towerhousewares.co.uk or call on our new contact number: 0333 220 6066

Posted 10 years ago

“Just started using my new pans, very happy with purchase, easy to clean and will help us lose some weight as no fat required for cooking!”

Helpful Report

Posted 10 years ago

“We bought the pans from ideal world, two large pans, three smaller pans and two frying pans. The frying pans after a couple of weeks started to go brown and everything that we cooked in them stuck to the bottom of them. The large pan has a silver tower logo plate on the handles and a couple of them have fallen off. Also the enamel is coming off the side of the pans. Very disappointed with the purchase we made.”

Helpful Report

Posted 10 years ago

Hello, Thank you for taking the time to provide your comments. We are sorry to hear that you are unhappy with your items, if you require any further assistance please do not hesitate to email us at: customerservice@towerhousewares.co.uk or call on our new contact number: 0333 220 6066

Posted 10 years ago

“In the 70' I bought a Tower fry pan. It is aluminium I think with a lid. Black knob, pan is silver in colour. It was bought via a 'tower party' (these party's popular then). We were shown how to bake even in this pan on the top of the cooker.I have lost the instructions but would love to start using it again. Could you help, can't find anything on internet.”

Helpful Report

Posted 10 years ago

“I bought a 7 piece Tower pan and pot a few weeks ago for a new house, and used them for the first time yesterday. Within a minute of being on the hob, containing nothing but olive oil, the large frying pan had discoloured badly, and no amount of cleaning would remove the large collection of marks across the centre of the inside of the pan. Very disappointed.”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for taking the time to provide us with a review. I have contacted you via email to address your issues further. Kind Regards Tower Housewares Customer Services

Posted 10 years ago

“I bought a ceramic coated frying pan last Christmas from Ideal World, it looked brilliant on the demo but sorry to say it is not non-stick you can not fry an egg without it sticks fish forget it more sticks to the pan than you put on the plate even with oil or butter would not recommend this product from Tower. D.W. Runcorn”

Helpful Report

Posted 10 years ago

“Extremely good value for money 24cm much cheaper than JML and Ceraserv and you know when you have come up to the right temp with the pan turning white a feature that the competition does not appear to have. Jeff Packman”

Helpful Report

Posted 10 years ago

“Initially made up to get the pan set from Ideal World, threw out all metal utensils and replaced them with silicon, plastic and wood. I got the 3 pans, 2 frying, 1 sautée pan, infuser lids and steamer. The frying pans lasted about 3 wks and are now unusable as EVERYTHING sticks to them and the sautée pan is heading in the same direction. The steamer and lids are good but I am very disappointed by the frying pan.”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for taking the time to provide us with a review. I have contacted you via email to address your issues further. Kind Regards Tower Housewares Customer Services

Posted 10 years ago

“I bought the multi cooker and am having difficulty with the slow cooker. I can't seem to get the time over 1.39hr and the instruction on this is very vague, also the temperature..should it not just set to slow cooker temperature?”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for taking the time to provide us with a review. I have contacted you via email to address your issues further. Kind Regards Tower Housewares Customer Services

Posted 10 years ago

“just had a new kitchen fitted with an induction hob so needed new saucepans so bought a 20cm frying pan from dunelm and and very pleased have started to use spray oil so sprayed pan cracked an egg into pan drop of water and one perfectly fried egg put glass lid on top works great pity frying pan doesn't come with a lid will now go and buy a set of saucepans to complement frying pan”

Helpful Report

Posted 10 years ago

“We bought a Tower ceramic frying pan, thinking it was a quality item. A few months of use and it lost it's non-stick properties. The pan gradually turned a brownish colour on the sides and never again turned white when hot. We certainly didn't overheat it or scrub it until a few months after purchase. By then is was as difficult to remove food residues as any other conventional pan except by scrubbing with a pan scourer. We used the non-scratch nylon variety, but this is proving quite a chore each time we use it. Unfortunately, we haven't yet found the guarantee, but are most disappointed with the product.”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for taking the time to provide us with your comments. I have contacted you via email to discuss this matter further. Kind Regards Tower Housewares Customer Services

Posted 10 years ago

“I also bought a pan set from Ideal World and they too are not non stick .Started off well but after only a few uses are awful ,wont even clean .Very disappointed”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for taking the time to provide us with your comments. I have contacted you via email to discuss this matter further. Kind Regards Tower Housewares Customer Services

Posted 10 years ago

“your pans are not British they are made and owed by NIGERIAN Aluminium PLC and are no way British and your costumers should be told the truth and not passed off has British”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your comments, however, our products are advertised (as per the packaging) as being of British Design. Kind Regards Tower Housewares Customer Services

Posted 10 years ago

“Have another air fryer from another company but found it takes up to much space so bought the tower air fryer and am loving it ,it actually is better than the other brand not only in size but in cooking as well very happy with it it turns off when finished as the other brand didn't do this I had on occasion had burnt offerings well done tower”

Helpful Report

Posted 10 years ago

“Bought two Tower Ceramic Colour Changing Frying Pans from The Factory Shop in July 2015. Within the first few uses the smaller one was getting harder to clean and now is stained and impossible to use. The bigger is slightly better but it hasn't been used as much. The handle on the small one is also working loose. Would definitely not recommend ceramic pans and am very disappointed with Tower. We cannot understand how they can demonstrate the pans on Ideal World and burn plastic, egg, milk etc to destruction and just wipe it clean. Have they put some coating on prior to the programme that we don't know about.”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for taking the time to add your comments. I am sorry to hear that you are unhappy with your pans, we will contact you directly shortly to discuss the matter further. Kind Regards Tower Houswares Customer Services

Posted 10 years ago

“After having my first Tower pressure cooker and using it for two weeks, I have to say that I'm really satisfied with my purchase. The only thing that disappointed me was a small broken piece. Which the Tower company changed in no time! Keyleigh and Nicole were the ones who answered my email and sent me (totally free) the spare part. Thank you, very good quality products and even better aftersale service.”

Helpful Report

Posted 10 years ago

“Like others we bought 7 piece set from ideal world Feb this year, like other reviews pans stick, are discoloured, and show pitting marks. Not professional cookware, and would not recommend”

Helpful Report

Posted 10 years ago

Tower is rated 4.2 based on 5,799 reviews