Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am impressed”

Helpful Report

Posted 4 years ago

Hi Martyn, Thanks for your wonderful 5-star review. Here at Tower we love making our customers impressed We hope you visit our Tower Store Front again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Sadly my Airfryer I had for only 8 months just stopped working and I exhausted all what it could be so I contacted customer services, I was replied back from Annie who was very helpful and replied back to every email very quickly. All the relevant proof etc was sent and within the day a new one was being dispatched. The best customer service skills I have dealt with in a long time, which gives me even more confidence in recommending Tower products. Well done Annie and thankyou”

Helpful Report

Posted 4 years ago

Hi Vickie, What a wonderful review to read !!!! I was delighted that Annie resolved your recent enquiry quickly and efficiently. Annie is one of the many stars we have here at Tower and she was overjoyed to read your comments. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a Bbq through a mail order company I started to build it only to find a crease in one section of the metal in the main body of th bbq contacted the mail order company they wanted me to pay £20 to return it and a further £20 to dispatch a new one. So I contacted Tower who made the product and spoke to a lovely lady named Laura. Technically this wasn't their problem as it was still within the first 30 days but Laura managed to track down a new part and dispatched it to me within 24 hours thankyou Laura for going above and beyond for me would definnetlt recommend Tower after sales service as being one of the best.”

Helpful Report

Posted 4 years ago

Hi Anthony, I was pleased to read your comments about how Laura handled your recent enquiry. Please feel free to get in touch with Tower should you have any further enquiries. Keith - Group Customer Services Manager

Posted 4 years ago

“Laura resolved the problem efficiently, speedily and courteously. The customer service was the best I have received in many a year.”

Helpful Report

Posted 4 years ago

Hi Richard, Many thanks for your kind words about how Laura handled your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Outstanding support from Annie.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your great comments about Tower Customer Services and in particular Annie. Annie is a valued member of the Customer Services Team who loves helping our customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I was extremely impressed with the speedy and efficient service. It is so refreshing to actual have a request dealt with immediately. Well done to Tower and their customer service team.”

Helpful Report

Posted 4 years ago

Hi Patricia, Thanks for your 5-star review about how our customer services team here at Tower resolved your recent enquiry. Here at Tower we always place our wonderful customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Faulty knob on my air fryer was replaced within 2 days of my raising the problem with Tower. Absolutely delighted with the service. The agent dealing with the problem (Annie) sorted it out in no time, very efficient. Thanks.”

Helpful Report

Posted 4 years ago

Hi Andy, Thanks for your valuable comments about how Annie handled your recent enquiry about your Airfryer. I was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Had lost my air fryer instructions so I emailed customer service. I was pleasantly surprised when a reply was received the same day with the information attached. Excellent service from Annie!”

Helpful Report

Posted 4 years ago

Hi, Many thanks for taking the time to leave your kind words about our Customer Service Team here at Tower. Annie was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“The air fryer is phenomenal and the customer service is exceptional. I’m saying this after using air fryer in our kitchen 18 months almost it works great and if you need anything the customer services are world class. Thank you.”

Helpful Report

Posted 4 years ago

Hi Darren, Thanks for your wonderful comments about your Airfryer and our Customer Service. Here at Tower, we aim to provide quality products at affordable prices complimented by legendary Customer Service. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Annie, who helped with my issue, was very helpful and I appreciated that. Thank you.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about our Customer Services Executive Annie who helped with your recent enquiry. Annie was delighted to read your review. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excalent customer’s service from Chloe H. She went out of her way to resolve my problem when I had a faulty air fryer. Thank you Chloe H.”

Helpful Report

Posted 4 years ago

Hi I was pleased to read your review about how Chloe recently helped with your recent enquiry. I have passed your comments to Chloe. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Contacted customer service as microwave was faulty sevice was second to none sorted and a replacement is on the way (Liberty) handled my claim so effectively a credit to the company. Regards Kevin. 👍”

Helpful Report

Posted 4 years ago

Hi Kevin, Thanks for your kind words about how Liberty handled your recent enquiry. Liberty is one of the many stars we have in our Customer Services Team here at Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“Tower replaced broken Timer knob without any fuss. Shout out for Annie efficient,polite and professional.”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for your 5-star review. I was delighted to read how Annie handled your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service sorting out my airfryer control knob. Was not under warranty, but replaced free of charge. Thank you all”

Helpful Report

Posted 4 years ago

Hi Garry, Thanks for your kind comments about how our Customer Services Team solved your recent enquiry. On the rare occasions when things don't go to plan here at Tower, we are always delighted to help. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I mislaid my manual for my Tower Vortx air fryer cooker and the service from the Tower team was excellent Thank You”

Helpful Report

Posted 4 years ago

Hi I was delighted to read that our Customer Service Team here at Tower helped with a replacement Instruction Manual for your Airfryer. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service from Annie when I had an issue with my Tower air fryer which got completely resolved. Annie’s help was thorough, efficient and much appreciated. Gold star service! Thank you. A happy customer.”

Helpful Report

Posted 4 years ago

Hi Amanda, We love to read 5-star reviews about how our Customer Services Team have helped with our customers enquiries. I was delighted Annie helped you recently and have passed across your kind words. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I was requested to return my pressure cooker even though I had no problem with it. It was decided that it was dangerous to continue to use it. I was issued with a postal label so there was no cost to myself. Having done this I had not heard from Tower. I checked with track and trace and the parcel had been delivered. Upon contacting Tower, Chloe asked for a copy of the certificate of posting. As soon as I emailed this I have been informed that a replacement pressure cooker is being prepared to be sent to me. Very quick service.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments about how Chloe assisted with the return of your Pressure Cooker. Chloe was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“Thank you so much Sam from Customer Service for sorting out my Extended Warranty issue. I know it wasn’t straight forward so going above and beyond is very much appreciated.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your kind words about how Sam handled your recent warranty enquiry. Sam is our Customer Services Supervisor here at Tower and leads by example when it comes to looking after our wonderful customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Solved my problem very quickly,helpfull and pleasent staff good customer service would recommend...”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Your products have been excellent in my experience for the last 40+ years.”

Helpful Report

Posted 4 years ago

Hi Neil, Thanks for your wonderful review and for being such a great customer of Tower for all of these years. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,821 reviews