Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best thing I have bought no need to heat up your oven for a few chips and a piece of fish and peas put it all in the air fryer and it’s ready and piping hot in less than 20 mins”

Helpful Report

Posted 4 years ago

Hi William, It was great to read your 5-star review about your Airfryer. Many thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Having Laura J (Tower Customer Services) deal with my query made all my concerns go away. The responsiveness and the care given to my parts request was exceptional, taking away all the pressure and worry of the prospect of writing off a brand new (and expensive) BBQ. Thank you ever so much Laura.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your kind words about how Laura handled your recent enquiry. Our Tower Customer Services Team are readily available to help our valued customers with any enquiries they may have. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Prompt, efficient response to my request for replacement switch for air fryer. Would recommend.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your wonderful comments about Tower Customer Services. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Annie in the customer service team. Was brilliant from start to finish. Never found the warranty process so easy.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your 5-star review about how Annie helped with your recent warranty enquiry. Here at Tower, we take the administrative burden away from our customers. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“After a problem with a toaster, customer service, in particular Laura J, did everything possible to put things right and are replacing the toaster. It was all done with speed and friendly communication and I will certainly buy Tower products in the future. Thanks to all involved.”

Helpful Report

Posted 4 years ago

Hello Wendy, We were delighted to read your 5-star review about Laura's involvement with your recent enquiry. Laura is one of the many stars we have here at Tower and she was pleased to read your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“Done and dusted professionally”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave your 5-star review - it was greatly received. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I had a problem with my air fryer and phoned customer service. I got through straight away and I spoke to Laura who was extremely friendly, polite and helpful from the outset. She took a few details from me and then sent me a link via email so that I could provide more details of my issue. The air fryer was not working correctly. Within couple of hours of making the initial phone call and filling in the replacement form on line Laura emailed me to say that a new replacement was on its way and I would get it within five days. Unbelievable service 👏. Absolutely fantastic Excellent communication and customer service. Laura was brilliant and made the experience completely stress free. Would definitely recommend Tower.”

Helpful Report

Posted 4 years ago

Hello Julie, What a wonderful review to read about how Laura handled your recent enquiry with your Airfryer. Here at Tower, we aim to resolve customers' enquiries quickly and smoothly as possible. Best wishes, Keith - Group Customer Services Manager

Posted 4 years ago

“Much thanks to Annie who answered my query very promptly! 🙂. Thank you!!”

Helpful Report

Posted 4 years ago

Hi Colleen, I was pleased to read how Annie resolved your recent enquiry. Thanks for taking the time to leave your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“I have purchased a few items from tower and they are great. I have recently messaged them regarding an item. They were great very fast reply and solved the problem straight away. Customer service is fantastic.”

Helpful Report

Posted 4 years ago

Hi Melanie, Thanks for your kind words about Tower products and our Customer Service. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“A big thumbs up !!! I am hugely satisfied with your Customer Service Dept. especially !!!, the tenacious Agent Annie who tracked down the spare needed after a series of emails between she and I. Molte grazie ancora !!! A.G. Darracott”

Helpful Report

Posted 4 years ago

Hello, Thank you for your 5* review. It's pleasing to hear that Annie was able to fully resolve your enquiry. Kind regards, Claire - Group Customer Service Manager

Posted 4 years ago

“My item was missing the instructions, I contacted Tower customer service via e.mail, the response was brilliant, Annie replied and forwarded the complete instructions which we downloaded , all in about half an hour, super service. 👌👌👌👌👌👌👌”

Helpful Report

Posted 4 years ago

Hello Michael, Thank you for your 5* review. It's pleasing to hear that Annie resolved your enquiry in such a speedily manner. We hope you can now enjoy using your Tower appliance. Kind regards, Claire - Group Customer Service Manager

Posted 4 years ago

“Emma, was very helpful and sorted my problem out in a very professional manner.”

Helpful Report

Posted 4 years ago

Hello Joanne, Many thanks for taking the time to leave your positive review about how Emma helped with your recent enquiry. Emma was delighted to read your kind words. Kind regards, Claire - Group Customer Service Manager

Posted 4 years ago

“Very happy with the way everything was dealt with and how quickly a replacement microwave was arranged Thankyou.”

Helpful Report

Posted 4 years ago

Hello Carol We really appreciate the time taken to leave your valuable comments about how Customer Service assisted with your recent enquiry. Here at Tower we always pride ourselves on delivering high-quality service to our wonderful customers. Thanks again Claire - Group Customer Services Manager

Posted 4 years ago

“Very prompt service”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your comments about the service you received. Here at Tower, we pride ourselves on delivering high-quality products supported by excellent customer service. Kind regards Claire - Group Customer Services Manager

Posted 4 years ago

“Very pleased with the service from tower, my question was answered quickly which made it so easy to do what I needed, very quick polite and welcoming. P. Holdsworth”

Helpful Report

Posted 4 years ago

“Louise from the customer service department was vey helpful and helped resolve my query in a matter of no time”

Helpful Report

Posted 4 years ago

Hi Rachel, Thanks for your 5-star review about how Louise handled your recent enquiry. It was great to read your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“Outstanding customer service ! Liberty the customer service person I was dealing with was amazing from start to finish it’s taken 8 days in total to report a faulty microwave and to be told a replacement is on its way !! Liberty is a true representation of what customer service should be like … well done Tower - please reward Liberty she most definitely made this so easy.”

Helpful Report

Posted 4 years ago

Hi Sharon, Thanks for a wonderful review about how Liberty handled your recent enquiry. Rest assured we have forwarded your kind words to Liberty. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Service prompt and professional with no hesitation of satisfying my request for a replacement of faulty product.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your recent experience with Tower Customer Services. We were delighted to read your enquiry had been resolved fully. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Laura made the whole process so easy. Much appreciated. Thank you.”

Helpful Report

Posted 4 years ago

Hi Shaheen, Thanks for your comments about how Laura from Tower Customer Services made your enquiry a smooth experience. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I had a claim under guarantee for a sensor bin. Service was excellent and unit replaced”

Helpful Report

Posted 4 years ago

Hello, Many thanks for your 5-star review about Tower Customer Service. I was delighted to read your enquiry was handled quickly and efficiently. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,821 reviews