Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your comments about our Customer Service Team. Here at Tower, we pride ourselves on delivering high-quality products supported by excellent customer service. Kind regards Kweith - Group Customer Services Manager

Posted 3 years ago

“I had an issue with a lost instruction manual. I contacted Tower and received a very helpful response within A couple of working days. Hannah at Customer service was very helpful, polite and friendly. One happy customer 😃”

Helpful Report

Posted 3 years ago

Hi BevT We appreciate the time taken to leave your review about how Hannah from Customer Services resolved your recent enquiry. Here at Tower we always our valuable customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I accidentally threw out bin liner retainer, contacted Tower direct so they could advise correct part I needed to order. Louise resolved problem within about 20 mins with a free replacement, excellent, friendly and efficient service. Thank you Louise 😁.”

Helpful Report

Posted 3 years ago

Hi Paulene, Many thanks for your 5-star review about our Customer Services Team here at Tower. Louise was delighted to assist you and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower has made me very happy as they swiftly solved my problem. My tower sensor bin lid broke and as it was under warranty I phoned tower for some help. I was put in touch with Laura J. And she was brilliant. Nothing too much trouble and a new bin arranged to be sent out to me ASAP. Laura J is worth her weight in gold to Tower. Three hearty vherrs to you all.”

Helpful Report

Posted 3 years ago

Hello Rosemary, Thanks for your lovely comments about Tower Customer Services and in particular Laura. Laura is one of the many stars we have here at Tower who love hearing from our great customers and resolving any enquiry they wish to make. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“A quick email to them as I had misplaced my manual. I searched Google to no avail but Tower emailed me one which was nice especially as it’s an older unit. Thanks”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5-star review about how our Tower Customer Services Team assisted with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We needed a manual for pressure cooker and we contacted Tower and Sam was very helpful, emailed details straight away. Excellent service. Thank you.”

Helpful Report

Posted 3 years ago

Hi, I was delighted to read your kind review about how Sam handled your recent enquiry. Sam looks after our Tower Customer Services Team and always leads by example. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“We purchased a set of pans in December 2021 and we had a couple with loose handles and a couple of faulty lids, Tower replaced the whole set with no quibble.”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for your kind review about how Tower Customer Services resolved your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a small 14cm cerastone saucepan through Amazon - it was perfect for me to cook for one person. I was so delighted with it that I bought the mini 14cm frying pan to fry eggs, small sausages and mushrooms (not at the same time!); happily, the lid for the saucepan neatly fitted the frying pan. I fell in love with the ease of cooking and the simplicity of cleaning afterwards. I have now extended my range with the 20cm, 24cm and 28cm frying pans and a small wok. I thoroughly recommend this range.”

Helpful Report

Posted 3 years ago

Hi We were delighted to read your review confirming you had added to your Cerastone Range. Thanks for being such a loyal and valuable customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Not yet tried it. But the 5 stars Iv rated is purely because of the fast delivery. And so easy to use. Can’t wait to use this.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about how your recent order was delivered swiftly by our courier partners. Should you have any further enquiries our Tower Customer Services Team are on hand to assist. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Received excellent service. I needed a replacement dial for an Airfryer and this was sent quickly with a useful video on how to fit.”

Helpful Report

Posted 3 years ago

Hi We appreciate your kind words about how Tower Customer Services handled your recent Airfryer enquiry. Here at Tower we always place our valuable customers at the heart of everything we do. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Sam was really quick to reply to my email and her helpful instructions were clear and easy to follow.”

Helpful Report

Posted 3 years ago

Hi Jackie, Thanks for your kind words about how Sam resolved your recent enquiry. Sam is our Tower Customer Services Supervisor and always leads by example when it comes to providing great customer service. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant customer service from Chloe, fast response and sorted my issue straight away. Thank you 😊”

Helpful Report

Posted 3 years ago

Hi We appreciate your 5-star review about how Chloe handled your recent enquiry Chloe was delighted to read your kind words. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“First rate customer service from Laura as I'd changed my mind after ordering product and wanted a different model. Not received product yet but looking forward to getting it.”

Helpful Report

Posted 3 years ago

Hi Dawn, Many thanks for taking the time to leave your 5-star review about how Laura resolved your recent enquiry. Laura is one of the many stars we have within Tower Customer Services Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I do love my new air fryer, however, I’m struggling to get rid of the ‘plastic’ taste on my food! Any ideas or tips to get rid of it would be gratefully received!”

Helpful Report

Posted 3 years ago

Hi Amanda, Many thanks for your 5 star review about your Tower Airfryer. I have arranged for one of my Customer Services Team to contact you within the next 24 hours in a bid to resolve your outstanding enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My air fryer broke down and I contacted tower to inform them, i thought the warranty procedure would be dead stressful/strict, however Sam made the process very easy! All that was required of me was to send images, and a replacement was ordered and came the 2nd day after order confirmation.”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about how Sam handled your recent warranty process for your Airfryer. Here at Tower we always ensure our processes are smooth and customer-friendly. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Liberty has helped me with my pressure replacement. I am very happy with the new one. It is very quiet and more efficient. Very good customer service. Keep this way:)))”

Helpful Report

Posted 3 years ago

Hi Pawel, Thanks for your 5-star review about how Liberty resolved your recent enquiry. Here at Tower, we love resolving our customer's enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Carina certainly went over and above service to help me with my tower purchases. Top marks great customer service Jane Adams”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your kind review about how Carina resolved your recent enquiry. Carina is one of the many stars we have within our Customer Services Team who loves speaking with our valuable customers. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“A lovely customer service rep Rachel, helped me to get a replacement timer dial for my Tower airfyer. she answered my query promptly and the replacement item was in the post within a day. I couldn't recommend Tower for excellent customer service enough.”

Helpful Report

Posted 3 years ago

Hi Elaine, We appreciate your 5-star review about how Rachel handled your recent enquiry. Rachel was delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My Tower air fryer timer became faulty, I was amazed how quick Tower responded to my issue. ✨Liberty ✨from Customer Service was absolutely fantastic through whole process. Result! New air fryer delivered fast..........Highly recommend Tower!”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team and in particular Liberty. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 3 years ago

“I have a Tower air fryer which unfortunately has suffered a broken knob. I thought on the off chance about contacting the company to see if I could get a replacement. Within less than 12hrs I was contacted back by ⭐️Rachel⭐️ who has been brilliant, she has tried to arrange a replacement air fryer but unfortunately due to my poor paperwork I didn’t keep the proof of purchase. But never the less she has found a replacement knob which will prevent the waste of a good machine. Rachel your customer service skills are second to none and you have given me faith in contacting Tower, I will definitely be considering this company for future purchase of appliances. 👏 PS excuse the emojis! But they do reflect the experience 👍”

Helpful Report

Posted 3 years ago

Hi Bry, What a wonderful review to read about how Rachel resolved your recent enquiry. Rachel was overjoyed to read your comments. Thanks for being a great Tower Customer. PS - we love emoji's here at Tower 👍😊 Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews