Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a small problem with an Air Fryer, once we reported the problem with Tower they were very quick in resolving the issue. Hannah In Customer Services was particularly helpful. We can only rate Tower Air Fryers as being brilliant. A truly healthy way to cook. Well done Tower.”

Helpful Report

Posted 4 years ago

Hi Mel, What a wonderful review to read about how Hannah handled your recent enquiry as well as the recommendation for our Tower Airfryer. Thanks for taking the time to leave your kind words. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I have not received it it should have been de on the 4th from avri they send me email to say that they tryed my home but I was in all day and they said they delive it on the 5th but I'm still waiting”

Helpful Report

Posted 4 years ago

Hi Donna, Thanks for taking the time to leave your comments about your delivery experience. I can confirm one of my Customer Services Leadership Team has been in contact to understand your enquiry further. It only leaves me to apologise for the inconvenience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service Very prompt in response and dealt with the matter immediately Thansk”

Helpful Report

Posted 4 years ago

Hello Jackie, Thanks for your 5-star review about how our Customer Services team handled your recent enquiry speedily. We hope you visit our Tower store front again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Love it very fast cooking and always tastes perfect.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your comments about our Airfryer. We were delighted to read about the speed of cooking and the taste. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“The T17021 is an excellent addition to any home with its good looking design and ease of use, it is a must buy.”

Helpful Report

Posted 4 years ago

Hi We were delighted to read our Airfryer has made a useful addition to your home. Thanks for choosing Tower to make your purchase. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent product and Annie in your Customer Service Team was exceptional in her assistance around warranty.”

Helpful Report

Posted 4 years ago

Hi We really appreciate the time taken to leave your valuable comments about how Annie assisted with your recent enquiry. Here at Tower we always pride ourselves on delivering high-quality service to our wonderful customers. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Very happy with the customer service from Louise from Tower. I email on the off chance that I could get a spare part and Louise was more than happy to help and organise this for me. Very very happy that I’ll be able to replace the broken piece and start using my air fryer again! ☺️☺️”

Helpful Report

Posted 4 years ago

Hello Rachel, Many thanks for taking the time to leave your positive review about how Louise helped with your recent enquiry. We were delighted to assist. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Hannah from Customer Services was excellent. She responded quickly to our problem of no instruction manual with the product. Once we gave her the model number for the product she immediately forwarded the manual by email. Thank you Hannah. A five star service.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about how Hannah handled your recent enquiry. Hannah was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Mislaid instruction manual and was emailed link to download as I'd requested promptly.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your 5-star review. I was delighted to read Tower Customer Services Team assisted with your Instruction Manual. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Received my order with a item missing, emailed Tower and had a quick response from Annie, very apologetic, and she look into my order and the following day Annie reassured me that my missing item will be delivered within 3-5 days.”

Helpful Report

Posted 4 years ago

Hi Janet, Thanks for your review. I was pleased to read Annie assisted with your recent enquiry. On the rare occasions when things don't go to plan our Customer Services Team is readily available to help. Please accept my apologies for the initial issue which occurred. Keith - Group Customer Services Manager

Posted 4 years ago

“Very happy with your service. Loved all your products”

Helpful Report

Posted 4 years ago

Hi June, We were delighted to read your wonderful review about both our customer service and Tower products. We hope you visit our Tower Storefront again very soon Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had a query regarding registration of my product. Sam was very helpful and replied quickly. Thank you.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your 5-star review. Sam is one of the Team Managers within Tower Customer Services and always leads the way when it comes to resolving our customer's enquiries. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your comments about our Customer Service Team. Here at Tower, we pride ourselves on delivering high-quality products supported by excellent customer service. Kind regards Kweith - Group Customer Services Manager

Posted 4 years ago

“I had an issue with a lost instruction manual. I contacted Tower and received a very helpful response within A couple of working days. Hannah at Customer service was very helpful, polite and friendly. One happy customer 😃”

Helpful Report

Posted 4 years ago

Hi BevT We appreciate the time taken to leave your review about how Hannah from Customer Services resolved your recent enquiry. Here at Tower we always our valuable customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I accidentally threw out bin liner retainer, contacted Tower direct so they could advise correct part I needed to order. Louise resolved problem within about 20 mins with a free replacement, excellent, friendly and efficient service. Thank you Louise 😁.”

Helpful Report

Posted 4 years ago

Hi Paulene, Many thanks for your 5-star review about our Customer Services Team here at Tower. Louise was delighted to assist you and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Tower has made me very happy as they swiftly solved my problem. My tower sensor bin lid broke and as it was under warranty I phoned tower for some help. I was put in touch with Laura J. And she was brilliant. Nothing too much trouble and a new bin arranged to be sent out to me ASAP. Laura J is worth her weight in gold to Tower. Three hearty vherrs to you all.”

Helpful Report

Posted 4 years ago

Hello Rosemary, Thanks for your lovely comments about Tower Customer Services and in particular Laura. Laura is one of the many stars we have here at Tower who love hearing from our great customers and resolving any enquiry they wish to make. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“A quick email to them as I had misplaced my manual. I searched Google to no avail but Tower emailed me one which was nice especially as it’s an older unit. Thanks”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about how our Tower Customer Services Team assisted with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“We needed a manual for pressure cooker and we contacted Tower and Sam was very helpful, emailed details straight away. Excellent service. Thank you.”

Helpful Report

Posted 4 years ago

Hi, I was delighted to read your kind review about how Sam handled your recent enquiry. Sam looks after our Tower Customer Services Team and always leads by example. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“We purchased a set of pans in December 2021 and we had a couple with loose handles and a couple of faulty lids, Tower replaced the whole set with no quibble.”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for your kind review about how Tower Customer Services resolved your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a small 14cm cerastone saucepan through Amazon - it was perfect for me to cook for one person. I was so delighted with it that I bought the mini 14cm frying pan to fry eggs, small sausages and mushrooms (not at the same time!); happily, the lid for the saucepan neatly fitted the frying pan. I fell in love with the ease of cooking and the simplicity of cleaning afterwards. I have now extended my range with the 20cm, 24cm and 28cm frying pans and a small wok. I thoroughly recommend this range.”

Helpful Report

Posted 4 years ago

Hi We were delighted to read your review confirming you had added to your Cerastone Range. Thanks for being such a loyal and valuable customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,821 reviews