Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love it, used it the same day I bought it, amazing results, 100% recommended.”

Helpful Report

Posted 2 years ago

Hi Jacqui, Thanks for your valuable purchase and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Looking forward to using my tower air fryer”

Helpful Report

Posted 2 years ago

Hi Diane, Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are readily available to help with any enquiries you may have. Thanks for choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great product, very easy to use and comes with very clear instructions.”

Helpful Report

Posted 2 years ago

Hi Lindsay, Many thanks for your 5 star comments about your Tower product. Should you have any enquiries about your product moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Buy as present not used yet just collecting the accessories looks good and right price”

Helpful Report

Posted 2 years ago

Hi Carl, Many thanks for choosing Tower to make your valuable purchase. Whilst you have not used your product yet please be assured your product is supported by a robust warranty in the rare event that an issue may occur. In addition our Customer Services Team are readily available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The tower mini deep fryer is amazing the colour when frying is all the same and I can control the temperature of the oil which is very good too. Definitely recommend it m.”

Helpful Report

Posted 2 years ago

Hello Mrs Patel, It was wonderful to read your comments about your Tower product. Thanks for your valuable purchase and for your kind recommendation. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with my purchase. Speedy delivery Thank-you 😀”

Helpful Report

Posted 2 years ago

Hello Linda, Many thanks for your kind words about your positive order and delivery experience with Tower. We were delighted to read our courier partners delivered your parcel safely and on time. Should your have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant air fryer I’ve bought another to use in my caravan. Not using my oven since buying my first tower air fryer nearly 3 years ago. Really good value too.”

Helpful Report

Posted 2 years ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. Everyone here at Tower HQ was delighted that you came back to us to purchase your second Air Fryer. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“No Chinese items for me I buy British whenever possible, plus it was manufactured in the town I was born. Proud to buy British. Thank you.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Here at Tower we are very proud of our heritage with our Great British designs, innovation and excellence since 1912. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Items were delivered very quickly. Impressive.Thanks so much”

Helpful Report

Posted 2 years ago

Hi Many thanks for choosing Tower to make your valuable purchase. We were delighted to read about your smooth order and delivery experience. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use airfryer. Simple instructions and minimal packaging. A great product at a great price”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read you are finding your Air Fryer easy to use - rest assured our Customer Services Team are always available should you require any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Twin drawer air fryer:: love this piece of kitchen equipment and use it nearly everyday. I feel it is a saver on electricity and especially live the succulent grilled chicken. So easy to use out of the box - love it. Cheers, Max”

Helpful Report

Posted 2 years ago

Hello Max, What wonderful 5 star comments to receive about your Tower Air Fryer !! Everyone here at Tower was delighted to read your review - thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“5 is the rating I would give. Its easy to set up and been used both indoors and outside in the garden. Heats up very quickly and temperature is easily adjusted.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable review about your Tower product. Our customers feedback and comments are very important to us and we really appreciate your 5 star rating. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I'm v pleased with the recent purchase in RGold tapered at the base it's Great! Heats up quickly really hot & brand new. "Cheers to that."”

Helpful Report

Posted 2 years ago

Hi Suzie, Thanks for your kind words about your Tower Rose Gold kettle. We hope you visit our website again very soon Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased your air fryer and tried some frozen chips as a start very pleased with the results not sure about the grill plate and can’t see any mention in the manual”

Helpful Report

Posted 2 years ago

Hi Maggie Many thanks for your 5 star comments and indeed for your valuable purchase of your Air Fryer - we were all delighted you selected Tower. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent well made product and easy to use and it was easy to order on there website”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind 5 star review about your Tower product and indeed how you used our website. Here at Tower we love hearing our customers feedback which always allows us to improve our products and services. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Looks nice and fast at boiling. 5 star”

Helpful Report

Posted 2 years ago

Hi Ronald, Many thanks for taking the time to leave your 5 star comments about your Tower product. Everyone here at Tower really appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tried fry’s on fixed settings and they were perfect what more can I say very satisfied”

Helpful Report

Posted 2 years ago

Hello Gerrard, It was wonderful to read your comments about how you've used your Tower Air Fryer. Our Air Fryers are so versatile and we hope you enjoy cooking more delicious meals. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased the fuel Tower air fryer. I love it! Makes cooking a meal for the four of us a breeze. The meal option where it’s sorts out turning on the other basket is brilliant. Really happy.”

Helpful Report

Posted 2 years ago

HI Sharon, Thanks for your wonderful 5 star comments about your Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“The product does everything the box says it does. You need to read the instructions carefully before using but it doesn't take an Einstein to understand them. All in all very good value for money”

Helpful Report

Posted 2 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower product - we were delighted to read it was as you expected. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This missus absolutely loves it. Has used it everyday since buying it for her. Great machine, would recommend it.”

Helpful Report

Posted 2 years ago

Hi Jon, Thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews