Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,794 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Steve. Pembrokeshire.

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just brought the Tower 24 piece knife set. They look amazing. Quick and speedy delivery”

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Posted 8 years ago

“Amazing quality happy customer”

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Posted 8 years ago

“I purchased the 9 piece pan set and knief set when I had a new kitchen put in, however after using the pans for a couiple of weeks, the pan has burnt and also burnt my new hob. awaiting a call back from tower but no response so far!!”

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Posted 8 years ago

Hi Clarissa, I am really sorry to read of the problem you have encountered, so we can help you efficiently could you please pop us an email over with pictures of the pans and damage to your hob, Our email address is support@customersvc.co.uk Please accept our sincerest apologies again Clarissa and we look forward to hearing from you. Kind Regards The Tower Support Team.

Posted 8 years ago

“Tower hand Blender. Good service, Great Mixer hope it last a long as my last one 28 years, they are very handy for doing Mash Potato”

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Posted 8 years ago

“Purchased T24009 microwave from wilko.Excellent product & good quality.”

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Posted 8 years ago

“I bought a tower digital air fryer and I find it very goof for grilling and cooking on the rotisserie and would highly recommend this product”

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Posted 8 years ago

“Tried to establish correct part for my pressure cooker could find part on website, sent email, no reply, tried chat on website, too busy, send email, no reply. Tried telephone, waited in 'queue', too busy, send email.......................................”

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Posted 8 years ago

Hello, I am so sorry you've been unable to get through to our support team, we've been experiencing unusually high amounts of inbound contact recently so please accept our apologies for this. I've checked our mailing system with your email address and have responded to your query and hope this has helped you. Kind regards, Tower customer support.

Posted 8 years ago

“I need to buy another pressure cooker and the present one is a Tower Brand which I have used to for a number of years. I phoned customer services to enquire if this model was still in production which it isn't and the girl at the other end of the phone was very helpful and this is to say thank you.”

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Posted 8 years ago

“I have done a buy and later I have cancelled and I never received the money back. Later I bought again the right size and never received my order.Im still waiting”

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Posted 8 years ago

Hello Maria, I am really sorry to read of the problems you have experienced with your recent order. So we can help you further could you please get in contact with us on 0333 220 6066, our opening hours are 8:30am to 6pm Monday to Friday, alternatively you can email us on support@customersvc.co.uk Kind regards Tower customer support.

Posted 8 years ago

“Makes space as it is a multi cooker, cooks delicious meals in minutes”

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Posted 8 years ago

“Bought 3frying pans with cerasure say dont need oil well i beg to differ i can say they do still stick advert is missleading”

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Posted 8 years ago

Hi Rob, We are so sorry to read that you are experiencing such a problem with your pans, could you please get in contact with our support team where we can assist you with getting this resolved for you. You can contact us on 0333 220 6066 Monday - Friday 8:30am to 6pm or alternatively you can email us on support@customersvc.co.uk Apologies again and we hope to hear from you soon. Kind Regards The Tower Support Team.

Posted 8 years ago

“Dealt with Alicia regarding a problem with our saucepans. She was very helpful and sorted out our replacement pans.”

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Posted 8 years ago

“Good service great price I’m happy with goods Sr”

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Posted 8 years ago

“I love the Tower Air Fryer, it cooks so well and the food is tasty. Am looking at using my discount code to buy my daughter one”

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Posted 8 years ago

“I was very pleased with my pressure cooker, good size and very good quality”

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Posted 8 years ago

“very happy with my item from tower, good quality as always”

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Posted 8 years ago

“Just bought the tower low fat air fryer WOW where's this bin all my life,love it.”

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Posted 8 years ago

“It is lovely to put the food in and leave it, so far all food has turned out perfectly cooked and the keep warm feature is a bonus if your not quite ready with other parts of a meal. looks good on the work surface. i find i am using it a lot more than i had anticipated as it keeps the room in the cooker free for more dishes. vegetable are steamed or cooked well with all goodness left in them.”

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Posted 8 years ago

“I bought tower pressure cooker and it was my 1st time with tower. I am happy with the product.”

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Posted 8 years ago

“I can't say how happy I'm that I bought tower blender. It's exactly what I wanted and even more. Perfect for making smoothies ,sauces and cocktails when friends are around. It is well worth the price! I will definitely purchase from them again :) big thank you for lovely customer service experience and quick delivery. I fully recommend.”

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Posted 8 years ago

Tower is rated 4.2 based on 5,794 reviews