Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,797 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Tower kettle because it clearly showed on the box it came with a three year guarantee. Once home l read the leaflet inside the box which said you had to register the product online to obtain the 3 year guarantee. Went online to register, why do you need to know if l'm male or female, why you you need my date of birth, phone number and email address. I am also required to tick a box to say l agree with your terms and conditions but they have nothing to do with registering a product for the 3 year guarantee. I can only assume you need all this personal information inordinate to use for marketing opportunities or to sell on to others. Showing a 3 year guarantee on the box is misleading and a con to obtain personal information.”

Helpful Report

Posted 8 years ago

Hi I'm sorry that you think this is what we do with the information, but I can assure you it isn't. We use the information to correlate data for ourselves, no body else. The only thing you would receive from us is our own newsletter which send offers to our wonderful customers. Point 4.3 in the T&Cs applies to the extended warranty, please see below: 4.3 The extended warranty is only valid with a proof of purchase. Proof of purchase and the registration certificate (supplied via email upon registration) must be kept for the entirety of the guarantee in order that it remain valid. If you don't wish to do this online, by all means you can call us on 0333 220 6066 to do this. Best Regards Tower Customer Support

Posted 8 years ago

“Order not arrived and no response from customer support”

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Posted 8 years ago

Hi Richard, Apologies for all the inconvenience caused here. My manager will contact you soon to explain the situation thoroughly. Best Regards Tower Customer Support

Posted 8 years ago

“delivery was really quick. extra 5 years guarantee gives peace of mind. really great product.”

Helpful Report

Posted 8 years ago

“Illuminate glass kettle lid mechanism has broken after 16 months. I have the receipt. Just discovered the 3 year warrant is hidden in the small print. For a proud British product why cant you stand by your quality? If I wanted a chinese throw-away import I would have bought one and accepted the consequences. Come on Tower !! Actually you need to know about the design fault in the lid mechanism which prevents the kettle from cutting out automatically on boiling. Details if you contact me”

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Posted 8 years ago

“easy to use and very nice colour”

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Posted 8 years ago

“I bought the 24 piece kitchen knife set in the sale & was very pleased with it, been after a good set for a while & wasn't sure at they would be any good at that price but they were excellent.”

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Posted 8 years ago

“Excellent products with great finishes and style. Prompt and efficient delivery.”

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Posted 8 years ago

“I recently purchased the 24 piece stainless steel knife kit which I find excellent and with a good range of different knifes. The black handles gives it a very cool urban look”

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Posted 8 years ago

“EASY TO USE”

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Posted 8 years ago

Hi Marcella, thank you for leaving us a review, we're glad to hear you found your item easy to use. If you ever need any help with anything then please call us on 0333 220 6066 or email us on customerservice@towerhousewares.co.uk and we'll see what we can do for you. Kind regards, Tower Support Team.

Posted 8 years ago

“Tower are a credible established name in cookware and, while others take all the plaudits, this company and their products are real class. They have amazing offers online and although all I wanted was a frying pan, I'm so impressed with the quality and prompt service that I'm in the process of replacing all of my tired old pans. Can't recommend them more highly.”

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Posted 8 years ago

“I bought the graphite cerasure frying pans and am really pleased with them. They really are very smart, the handles are very comfortable and totally non- stick. A quick wipe off and they're ready to go. Very pleased. I'm going to buy the saute pan next because it has extra volume and infuser lid. I could even use lid on larger frying pan I think.”

Helpful Report

Posted 8 years ago

“Bought a set of pans with 10 year warranty. Handles are now falling off and rusting after 2 years and have been told that as I did not register online within 28 days of purchase, nothing will be done even though I have my purchase receipt. Will never buy from them again.”

Helpful Report

Posted 8 years ago

Hi, I am ever so sorry to hear this has happened, could you please contact us again and send a copy of your receipt to customerservice@towerhousewares.co.uk and we'll have a look into this issue for you. Kind regards, Tower Support Team

Posted 8 years ago

“very happy the pam is strong”

Helpful Report

Posted 8 years ago

“Mixer is easy to use and not heavy. Looks good and perfect design for cleaning. Fulfils its role as expected. Good long guarantee.”

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Posted 8 years ago

“this is one of those brands where budget meets quality , i have a tower blender,air fryer and now frying pan, and all are doing what is expected without fail - ex chef 7 years”

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Posted 8 years ago

“T81520B TOWER 24 KNIFE SET EXCELLENT PURCHASE, VERY GOOD QUALITY & EASY TO USE. THAT GOOD I BOUGHT ANOTHER 2 FOR THE FAMILY”

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Posted 8 years ago

“Bought frying pan which clearly said Induction. When I put it on the hob - flashing number showed but NO heat. Very disappointed as my other Stellar pans work perfectly.”

Helpful Report

Posted 8 years ago

Hi, I do apologise that your frying pan did not work on your induction hob, it sounds like the pan you received is faulty I'm afraid. In case you haven't already, you can contact the retailer you bought your pan from and they will be able to sort out a replacement or refund for you. If you bought this item directly from us, then if you contact us on 0333 220 6066 or email us on customerservice@towerhousewares.co.uk we will be happy to help. Kind regards, Tower Support Team

Posted 8 years ago

“very good 24 knifes set”

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Posted 8 years ago

“very good 24 piece sey very sharp”

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Posted 8 years ago

“very good 24 piece set very sharp”

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Posted 8 years ago

Tower is rated 4.2 based on 5,797 reviews