Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower Customer Services are some of the worst ever experienced in 40 years of buying appliances, promises, lies, and generally being rude and ill mannered about genuine complaints . My advice is steer well clear as their product broke within 90 days and still waiting for a resolution 1 year later .”

Helpful Report

Posted 5 years ago

“Bought a 6.5 litre slow cooker on 4th March 2019 , the ceramic pot liner failed and I came home to a houseful of burnt food with smoke alarms going off . Reported the issue to tower and am still waiting for a replacement to which now I have lost my patience completely as its been over a year , trading standards are now involved as they are in breach of their contract . I will be glad when the nightmare of buying a Tower appliance is over and my stress levels have returned to normal after repeatedly trying to be patient for their promises over 7 times and a year waiting . . VERY POOR CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

“It been about a month now and never heard about my order. SkuTS1002 Order no. 000000231”

Helpful Report

Posted 5 years ago

“Purchased a cordless vacuum about six weeks ago, had put it on its holder (very awkward to do). Five minutes later the hoover came flying off breaking the dirt collector so that it won’t stay on the hoover. Says on the paperwork I can buy spare parts but can’t purchase a new diet collector. No hoover now. p.s your web site needs updating.”

Helpful Report

Posted 6 years ago

“Promised 9 years warranty only got 1 year.”

Helpful Report

Posted 6 years ago

“I purchased a set of non-stick Tower cerastone pots and pans and used then in conjunction with a set of pans supplied with my new induction hob. I am sorry to say that there was no comparison with these pans. The Tower pans took twice as long as the other set of pans to cook efficiently as expected on an induction hob. As my year's guarantee has expired Tower are not interested in replacing or refunding me. Very unhappy”

Helpful Report

Posted 6 years ago

“I SENT AN EMAIL WITH REGARDS MY KETTLE WHICH IS JUST OVER 1 YEAR OLD,THE LID WILL NOT OPEN AS IT SHOULD AND IS DANGEROUS.I EXTENDED THE WARRANTY TO THREE YEAR'S OBVIUOSLY IT'S NOT MUCH GOOD WHEN THERE IS WHAT APPEAR'S TO BE A LACK OF COMMUNICATION,I ACCEPTED IT COULD TAKE A COUPLE OF DAYS FOR A REPLY BUT I THINK A WEEK IS NOT REALLY GOOD ENOUGH.I HAVE NEVER HAD THIS EXPERIENCE WITH OTHER SUPPLIER'S IN THE PAST AND I THINK YOUR CUSTOMER SERVICE LEAVE'S A LOT TO BE DESIRED.”

Helpful Report

Posted 6 years ago

“Bought a Tower Rose Floor Steam Cleaner and quite frankly it is awful....terrible quality...took ages to dispense steam(even with near boiling water)...leaked excess water...should have glided easily over my brand new floor tiles but didn't....cloth kept coming off even when draw string pulled as tight as possible.. and overall it was an awful product to use...extremely disappointed and will be trying to get my money back as the product is not fit for the purpose in which it was sold for.”

Helpful Report

Posted 6 years ago

“...bought a Tower Rose Floor Steam cleaner...it's awful !Quality is not good...took awhile to dispense steam (even with near boiling water)does clean floors very well...I have tiled floors so should glide easily but doesn't.. kept leaking excess water and the cloth didn't stay on well. Really disappointed.”

Helpful Report

Posted 6 years ago

“orrendous customer service Horrendous customer service. Purchased a set of ceramic pans including 3 fry pans. These came with an extended guarantee. I expected the cream colour surface to discolour, but then everything started to stick really badly. I contacted them and weeks later they eventually got back to me and after exchanging emails back and forth they tell me I have not “conditioned” the pans regularly and basically it’s misuse. They refused to answer my question of why they would feel their product would need an extended warranty, and why they would not accept responsibility. They have just kept saying that the surface over time wears. But there is still another 3 years on the guarantee and the pans are useless! Will never buy their products again....,”

Helpful Report

Posted 6 years ago

“Bought Tower Marble Coated Non-Stick Frying Pan - 32cm,very disappointed,even fry egg,it sticks to pan badly,need scrap hard to clean the pan,absolutely a rubish,never buy again.”

Helpful Report

Posted 6 years ago

“I have 7 Tower induction pans which I absolutely love but sadly my 8th pan does not work I advised tower of this but they will not exchange it even thou it is new & does not work!!!!! Never ever dealt with anyone so unhelpful”

Helpful Report

Posted 6 years ago

“The website for trying to extended warranty is absolutely useless. Spent over half an hour for a very straightforward quick question fill in form and I am not an idiot very frustrated now! When I use the tower air fryer not even going to try and give a review. I will lose the will to live.”

Helpful Report

Posted 6 years ago

“You did not recognise the model no. of the item of your own brand.”

Helpful Report

Posted 6 years ago

“I ordered a salad spinner & mandoline on 25th July & it didn't arrive until 17th August. On opening it was damaged & I immediately sent an email advising Tower followed by a second email re returning item & requesting a full refund. It is now the 10th of September & despite my sending this company numerous emails, they have not responded to my complaint or given me a refund. I suggest you take their claim of Queries resolved in under an hour with a pinch of salt, I've been waiting for two months to return item & get a refund.”

Helpful Report

Posted 6 years ago

“I have had an air fryer before and it made excellent home made chips just bought this one and the chips are dry burnt and generally disgusting I am so disappointed have tried lowering the temperature shaking every few minutes still the same result don’t buy!! No instruction manual so don’t know what it can do just temps and times on the top of the machine which if the chips are anything to go by are rubbish”

Helpful Report

Posted 6 years ago

“I purchased a salad spinner in April but unfortunately when using it for the first time the little pin which holds the mechanism in place to enable spinning came out when I tried to use it. I did email Tower on two occasions but have not had a reply.”

Helpful Report

Posted 6 years ago

“Received as a present a new black toaster an kettle for our new kitchen an within a month toaster was broke in one side an kettle started to leak after two months an both very an tower pass the blame never buying again from Either”

Helpful Report

Posted 6 years ago

“Unfortunately my pressure cooker after a year of use already developed a crack! I got in touch with Tower via email and they refused to help despite the promised 10 year guarantee. I bought a pressure cooker from Tower as they are a reputable company with guarantee. A bit disappointed, I just wanted the crack to be repaired as the pressure cooker did it’s job quite well before it developed a crack where the steam leaves. As a gesture of goodwill they said throw it away and well give you 20% off (full price over 20£ items excluding spare parts). Goodwill would’ve been to just repair the crack.. What use is the 20%? Wouldn’t buy from here after that experience :( awful, incompetent staff who get the details wrong. Took ages to get back to me as well, probably to make sure I’m massively out the standard 1 year window of guarantee.”