Name: Tower
Rating: 4.15

“I had a complain about my sauce pan. Customer Service doesn't help me. The tops are completely worn. They just say it’s my fault, even though I’ve always followed the instructions. All sauce pan are leaking aswell. I will never buy this products again. Cheap quality and poor products.”

Helpful Report

Posted 6 years ago

“Possibly the WORST customer service ever. My pressure cooker stopped working after using it maybe half a dozen times. 2 months later and I am still in dispute with them. Horrendous service. Cheap shoddy goods. Pay a little more and choose a better brand. Actual time line of events... Ordered November. Broke February. 1st email to tower 6 Feb 2020 Response from tower 12 Feb - email from Tower requesting photos. Photos emailed to tower 12 Feb Chaser sent to tower 14 Feb 2nd chaser to tower 17 Feb 18 Feb i received a generic “we’re looking into” email. I requested this was escalated as an official customer complaint. Chaser sent 20 Feb. 21 Feb offered chargeable spare part for no cost (why would I pay??) 21 Feb I provided my address. 26 Feb – no spare part – requested a full refund. 27 Feb – chaser sent. 29 Feb - second chaser sent. 2 Mar – label provided to return. Posted 14 Mar – received by tower 18 March 9am. 26 Mar – NO REFUND chased 31 Mar – still no refund - I called customer service and was promised a call back by a supervisor. Guess what... No call. It has taken me longer to get a refund than it would to slow cook a buffalo. I now own a slightly more expensive product. Do the same. Please do not send me a 35% off voucher. I'll give you 3 guesses what I would do with it 🚽”

Helpful Report

Posted 6 years ago

“Possibly the WORST customer service ever. My pressure cooker stopped working after using it maybe half a dozen times. 2 months later and I am still in dispute with them. Horrendous service. Cheap shoddy goods. Pay a little more and choose a better brand. Actual time line of events... Ordered November. Broke February. 1st email to tower 6 Feb 2020 Response from tower 12 Feb - email from Tower requesting photos. Photos emailed to tower 12 Feb Chaser sent to tower 14 Feb 2nd chaser to tower 17 Feb 18 Feb i received a generic “we’re looking into” email. I requested this was escalated as an official customer complaint. Chaser sent 20 Feb. 21 Feb offered chargeable spare part for no cost (why would I pay??) 21 Feb I provided my address. 26 Feb – no spare part – requested a full refund. 27 Feb – chaser sent. 29 Feb - second chaser sent. 2 Mar – label provided to return. Posted 14 Mar – received by tower 18 March 9am. 26 Mar – NO REFUND chased 31 Mar – still no refund - I called customer service and was promised a call back by a supervisor. Guess what... No call. It has taken me longer to get a refund than it would to slow cook a buffalo. I now own a slightly more expensive product. Do the same.”

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Posted 6 years ago

“Completely useless after service , Bread Maker was supplied without essential parts (paddle and measuring items) . Customer (UN) Service claim they cannot get the parts . Since when does a manufacturer not have late for it's own product ?”

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Posted 6 years ago

“I had enough of been ignored by your customer service. I purchased your product . I pay for it and now you telling me is faulty but no one wants to deal with it. Been chasing this problem for two months but no one wants to help. Why dont you check your products before you start selling them!!!”

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Posted 6 years ago

“Bought a chip fryer on black Friday ,registered on line and after using 3 times it went wrong and would not work, took it back to the shop but not having receipt they would not change it which I understood but seeing I had registered it I contacted Tower, their customer services were no help telling me to return it to the shop which I already told them I had, then they told me I had not registered it which I had, so was told "they would do nothing" Don't buy a Tower item because if you need help from customer services you wont get it.”

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Posted 6 years ago

“NEXT DAY DELIVERY, WAIT 5 MONTHS. I ordered 5 saucepans from tower and paid next day delivery, a few days later they still hadn't arrived. I called tower and was told it was because one of the items was out of stock...yet I could still add it to my basket and pay next day delivery without being told this?? A week later a delivery came, I was sent a salt and pepper pot. I called again and was told my order number had been mixed up electronically with someone elses and I would get a refund. When the refund came through, I ordered the saucepans again. Waited a couple of weeks, checked the online tracker and saw they had been 'delivered' the week before. They had not. It has taken months of back and forth emails/phonecalls to Tower and Hermes where I have been called a liar, my signature forged and ignored, to finally get it sorted. This was only resolved because I have CCTV evidence. Tower appologised and asked if I would likw my items re-sent wjich I said yes to. I have today been informed due to stock I won't recieve them until the end of feb/march. This would take it to 5months since ordering to receive them. I have spent countless hours on the phone, writting emails and watching CCTV. It has been nothing but a stressfull and time consuming experience and money wasted. Don't bother ordering from Tower, go elsewhere. Saucepans shouldn't be so stressful!”

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Posted 6 years ago

“Tower brag that they believe in there products so much they give an extended warranty but then make it vertically impossible to sign up for the extension...one big con”

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Posted 6 years ago

“Really great quality pans. Going to but the matching kettle next”

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Posted 6 years ago

Hey Callum, Thank you for great review! Unfortunately, your rating doesn't match your comment, may we ask that you review this :) ? Many thanks, Tower Customer Care.

Posted 6 years ago

“A saucepan I bought fell apart after two years. Tower refused any recompense despite the 10 year gaurentee. The response to our claim was dismissive and didn't really make sense it had at least 4 typos in it !”

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Posted 6 years ago

“NOT RECEIVED IT YET BECAUSE OF DELIVERY PPL TO BUSY STILL WAITING FOR IT”

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Posted 6 years ago

“After only using the tower stainless steel one touch pressure cooker twice a problem occurred and the cooker will not build up pressure, causing the ingredients to burn to the bottom of the pan. After numerous emails to customer service I keep being told to change parts, seals etc on the cooker. Since I only used the cooker twice before the problem started, I find it very strange to be told by customer services that parts need replacing. The 10 year guarantee is a good selling point for the product. But in fact is a joke and people should know that if they ever need to make a claim, nothing will actually happen apart from spending time with emails going back and forward. I have rated the product and customer service 1 star, I would of rated no stars if that was an option.”

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Posted 6 years ago

“I bought the T12704 digital hot air fryer and it stopped working after 3 uses. I took it back to Argos and exchanged it for one the same. That one didn't even turn on. Both times I had prepared food to go in it which I had to throw away. Both times I had to walk into town carrying the heavy box (and back once). As I am a pensioner I didn't appreciate the hassle of that. I won't be buying this brand ever again.”

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Posted 6 years ago

“My wife recently bought a 28cm saute pan. All was well, but washing it with a small bolt protruding underneath the lid handle is a bit dangerous. Also, water collects underneath the handle which can be cleaned if it is disassembled. Water also collected under the metal rim on the lid, which can't be cleaned. Very unhygienic. So she binned it.”

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Posted 6 years ago

“I would give this company no stars I purchased the tower bottega elecrtic kettle rose gold and white , long delivery when arrived didn’t even work rose gold dial tarnished black. Cracked black edging around the switch to boil. Absolutely appauling. Poor quality control how can the item be sent with no checks that it even worked let alone atrocious faults on the exterior , very expensive poor poor quality attractive looking but finishing is disgraceful Awaiting a full refund and response from this company”

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Posted 6 years ago

“You buy Tower you buy s**t, they let you extend the warranty free of charge then won’t replace goods when they break because you don’t have original receipt from 18 months ago”

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Posted 6 years ago

“Bought 200gbp worth of tower cookware to match as were moving into new house . On opening packaging 2 months after purchase one of the canisters ( tea coffee sugar ) had a curved bottom so wont sit straight/flat . We had moved away from place of purchase so emailed Tower , 3 yes 3 weeks later had a reply telling us to take them back to where we had bought them . Not practical ,replied asking please send just one replacement canister . Reply from Tower " no we cant do that " I replied not practical reply was " we cant help ". We are left with a wobbly sugar canister that the purveyors will not replace even though it is faulty. The moral , we and our family and friends will never buy a Tower product again , we will tell people how absolutely awful Tower are at customer care .”

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Posted 6 years ago

“Product still in the box. I've been unable to register the guarantee. And the company is not responding. Best to take the product back to the shop untouched for a refund.”

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Posted 6 years ago

“bought air fryer price was good i am pleased with it and would advise people to buy this product easy to use and to clean”

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Posted 6 years ago

“LED Colour changing kettle. Colours don't look like the illustrations. Lid open button is under the handle in a ridiculous position so that it opens when full of boiling water, when you pick it up. Customer services are much more interested in keeping their £3.95 return fee than being interested in any constructive criticism of the product.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We can assure you that upon contact with our support team your comments were taken on board. We value our customer feedback good or bad as this allows us to continuously better our products and service. We hope you continue to be a valued customer and we wish you all the best. Kind regards, Tower Customer Care.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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