Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower brag that they believe in there products so much they give an extended warranty but then make it vertically impossible to sign up for the extension...one big con”

Helpful Report

Posted 6 years ago

“Really great quality pans. Going to but the matching kettle next”

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Posted 6 years ago

Hey Callum, Thank you for great review! Unfortunately, your rating doesn't match your comment, may we ask that you review this :) ? Many thanks, Tower Customer Care.

Posted 6 years ago

“A saucepan I bought fell apart after two years. Tower refused any recompense despite the 10 year gaurentee. The response to our claim was dismissive and didn't really make sense it had at least 4 typos in it !”

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Posted 6 years ago

“NOT RECEIVED IT YET BECAUSE OF DELIVERY PPL TO BUSY STILL WAITING FOR IT”

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Posted 6 years ago

“After only using the tower stainless steel one touch pressure cooker twice a problem occurred and the cooker will not build up pressure, causing the ingredients to burn to the bottom of the pan. After numerous emails to customer service I keep being told to change parts, seals etc on the cooker. Since I only used the cooker twice before the problem started, I find it very strange to be told by customer services that parts need replacing. The 10 year guarantee is a good selling point for the product. But in fact is a joke and people should know that if they ever need to make a claim, nothing will actually happen apart from spending time with emails going back and forward. I have rated the product and customer service 1 star, I would of rated no stars if that was an option.”

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Posted 6 years ago

“I bought the T12704 digital hot air fryer and it stopped working after 3 uses. I took it back to Argos and exchanged it for one the same. That one didn't even turn on. Both times I had prepared food to go in it which I had to throw away. Both times I had to walk into town carrying the heavy box (and back once). As I am a pensioner I didn't appreciate the hassle of that. I won't be buying this brand ever again.”

Helpful Report

Posted 6 years ago

“My wife recently bought a 28cm saute pan. All was well, but washing it with a small bolt protruding underneath the lid handle is a bit dangerous. Also, water collects underneath the handle which can be cleaned if it is disassembled. Water also collected under the metal rim on the lid, which can't be cleaned. Very unhygienic. So she binned it.”

Helpful Report

Posted 6 years ago

“I would give this company no stars I purchased the tower bottega elecrtic kettle rose gold and white , long delivery when arrived didn’t even work rose gold dial tarnished black. Cracked black edging around the switch to boil. Absolutely appauling. Poor quality control how can the item be sent with no checks that it even worked let alone atrocious faults on the exterior , very expensive poor poor quality attractive looking but finishing is disgraceful Awaiting a full refund and response from this company”

Helpful Report

Posted 6 years ago

“You buy Tower you buy s**t, they let you extend the warranty free of charge then won’t replace goods when they break because you don’t have original receipt from 18 months ago”

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Posted 6 years ago

“Bought 200gbp worth of tower cookware to match as were moving into new house . On opening packaging 2 months after purchase one of the canisters ( tea coffee sugar ) had a curved bottom so wont sit straight/flat . We had moved away from place of purchase so emailed Tower , 3 yes 3 weeks later had a reply telling us to take them back to where we had bought them . Not practical ,replied asking please send just one replacement canister . Reply from Tower " no we cant do that " I replied not practical reply was " we cant help ". We are left with a wobbly sugar canister that the purveyors will not replace even though it is faulty. The moral , we and our family and friends will never buy a Tower product again , we will tell people how absolutely awful Tower are at customer care .”

Helpful Report

Posted 6 years ago

“Product still in the box. I've been unable to register the guarantee. And the company is not responding. Best to take the product back to the shop untouched for a refund.”

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Posted 6 years ago

“bought air fryer price was good i am pleased with it and would advise people to buy this product easy to use and to clean”

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Posted 7 years ago

“LED Colour changing kettle. Colours don't look like the illustrations. Lid open button is under the handle in a ridiculous position so that it opens when full of boiling water, when you pick it up. Customer services are much more interested in keeping their £3.95 return fee than being interested in any constructive criticism of the product.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We can assure you that upon contact with our support team your comments were taken on board. We value our customer feedback good or bad as this allows us to continuously better our products and service. We hope you continue to be a valued customer and we wish you all the best. Kind regards, Tower Customer Care.

Posted 7 years ago

“Very poor customer service. Attempts to get faulty kettle attended to under guarantee led nowhere. Phone call not answered. Online contact ignored.”

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Posted 7 years ago

“Have been trying to contact customer support since 9am cannot get through”

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Posted 7 years ago

“24cm Sealing Ring dispatched on 23rd January has not as yet arrived so cannot give a rating.Order No 12749”

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Posted 7 years ago

“Tower couldn’t even get my complaint correct my complaint was about the base warping not the non stick surface which was damaged due to the warped base not fitting correctly on my induction hob.”

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Posted 7 years ago

“Don’t be reassured with ten year guarantee, tower make excuses and don’t honour it.”

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Posted 7 years ago

Hi, We are very sorry to hear to hear of your disappointment. We uphold the warranty if the reported problem is found to be the result of a manufacturing defect however, is was evident in the images you have provided to our support team that the failure of the non-stick coating on your pans was due to wear and tear and not a manufacturing defect. We appreciate that this is not the outcome you were hoping for and to this we sincerely apologise. Tower Customer Care.

Posted 7 years ago

“Would not recommend Tower products to anyone,as soon as you have a problem and contact Customer Services you are told that it is a retailers problem not towers,could not have been more unhelpful if they tried.My advice to anyone considering purchasing any Tower product d'ont shop elsewhere.”

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Posted 7 years ago

“Toaster split on side a few weeks after purchase. Tower refuse to accept any liability saying that we must have caused the damage or that it was damaged in transit. It wasn't. Pretty nasty cheap plastic on the product anyway. Buy elsewhere.”

Helpful Report

Posted 7 years ago

Good Morning, Further to your recent correspondence with our support team via email, we are sorry to hear of your dismay relating to your toaster. As stated to you via email, the offer still stands for us to arrange for the toaster to come back to us for Quality Assurance testing should you wish to do so. Kind regards, Tower Customer Care.

Posted 7 years ago

Tower is rated 4.1 based on 5,829 reviews