Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. Attempts to get faulty kettle attended to under guarantee led nowhere. Phone call not answered. Online contact ignored.”

Helpful Report

Posted 7 years ago

“Have been trying to contact customer support since 9am cannot get through”

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Posted 7 years ago

“24cm Sealing Ring dispatched on 23rd January has not as yet arrived so cannot give a rating.Order No 12749”

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Posted 7 years ago

“Tower couldn’t even get my complaint correct my complaint was about the base warping not the non stick surface which was damaged due to the warped base not fitting correctly on my induction hob.”

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Posted 7 years ago

“Don’t be reassured with ten year guarantee, tower make excuses and don’t honour it.”

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Posted 7 years ago

Hi, We are very sorry to hear to hear of your disappointment. We uphold the warranty if the reported problem is found to be the result of a manufacturing defect however, is was evident in the images you have provided to our support team that the failure of the non-stick coating on your pans was due to wear and tear and not a manufacturing defect. We appreciate that this is not the outcome you were hoping for and to this we sincerely apologise. Tower Customer Care.

Posted 7 years ago

“Would not recommend Tower products to anyone,as soon as you have a problem and contact Customer Services you are told that it is a retailers problem not towers,could not have been more unhelpful if they tried.My advice to anyone considering purchasing any Tower product d'ont shop elsewhere.”

Helpful Report

Posted 7 years ago

“Toaster split on side a few weeks after purchase. Tower refuse to accept any liability saying that we must have caused the damage or that it was damaged in transit. It wasn't. Pretty nasty cheap plastic on the product anyway. Buy elsewhere.”

Helpful Report

Posted 7 years ago

Good Morning, Further to your recent correspondence with our support team via email, we are sorry to hear of your dismay relating to your toaster. As stated to you via email, the offer still stands for us to arrange for the toaster to come back to us for Quality Assurance testing should you wish to do so. Kind regards, Tower Customer Care.

Posted 7 years ago

“I ordered a blender and a toaster online on the 5th June and was sent a mail it would arrive on the 11th June. Since then each day I receive a text message that my parcel is with my local delivery and delivery will be attempted but yet I have not received my parcel. I called customer service and it seems no one wants to do something about it. I am in need of my parcel now.”

Helpful Report

Posted 7 years ago

Hi, Please can you email us at customerservice@towerhousewares.co.uk quoting your order ID and we will investigate this for you. Please accept our sincerest apologies for any inconvenience. -Tower Housewares

Posted 7 years ago

“I agree with M’s review from 7 months ago. I’ve just registered my new Tower toaster online for the three year guarantee. I’m not comfortable giving out my personal details, gender, date of birth, phone number etc, I don’t have a problem with an email address. Why do you need this information, are you going to send me a birthday gift or something? It’s ridiculous. Today I registered a purchase with Karcher, they didn’t ask for such detailed personal information, just name address and email address.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your recent review, please be assured that we have taken on board your comments and they have been passed to our marketing team. Kind regards, Tower Customer Care.

Posted 8 years ago

“handle keeps coming loose on frying pan got an exchange on sat for the first one i bought and now the new one has a loose handle”

Helpful Report

Posted 8 years ago

Good Morning Mr White, We are very sorry to read of the problems you have experienced with your frying pan. Could you possibly send some images of the pan you have to our customer support team ? You can email them to customerservice@towerhousewares.co.uk. Kind regards, Tower Customer Support

Posted 8 years ago

“I purchased a blender with grinder which caused a terrible injury to my face and eyes. While blending the soup the lid exploded in the air and the soup has burnt my eyes and face. I had to go to the hospital and they diagnosed me with the scarring to the right eye. I also sustained burns to my face which have taken weeks to heal. I contacted the Tower Housewares and they assured me that my claim would be taken seriuosly and that I would receive the outcome of the QA testing in 30 days. This has never materialised. I had to chase them several times and I am still waiting for the outcome. I am very disappointed with the way my complaint has been handled and would not buy their products ever again as they are not safe.”

Helpful Report

Posted 8 years ago

Good Morning, We are very sorry to read of the problems you have been experiencing. Please be assured that this matter is being taken very seriously and has been escalated for your Izabella, our manager will be in touch with you. Kind regards, Tower Customer Care.

Posted 8 years ago

“I bought an a tower air fryer a couple of months ago and the handle on the fry basket was dropped and damaged. I rang Tower willing to pay for a new one and to my amazement they did not have any, could not supply me with one you cannot find any spare parts online anywhere. I would not recommend any one to buy their products go for a bigger branded one so that if anything does happen you can find spares and get it repaired.”

Helpful Report

Posted 8 years ago

Good Morning Jane, We are sorry to read of your experience, please be assured that a member of our support team has responded to your email. Kind regards, Tower Customer Care.

Posted 8 years ago

“Basket in my new pressure cooker only has one handle making the product extremely dangerous to use and impossible to balance when full. Definitely a design FAULT!! To make matters worse Tower tell me to buy a two handled one off Amazon. What kind of customer service is that?”

Helpful Report

Posted 8 years ago

Good Morning, We are very sorry to read this, If you could possibly email us with the model number of your cooker and we will do our best to resolve this for you. Our email address is customerservice@towerhousewares.co.uk. We look forward to hearing from you. Kind regards, Tower Customer Care.

Posted 8 years ago

“The product i have is the auto recycle bin. Its not functioning anymore. I called the support and they promised me too solve my issue when i would register. The lady’s name was “kelly heath”. After i registered she said “sorry we cant help you”. Just like that. This is the worst company ever! Dont buy from here! They are scammers!”

Helpful Report

Posted 8 years ago

Good Afternoon, As discussed with our customer care team. you are not covered under warranty with ourselves unfortunately. The warranty you applied for was done outside of not only the given 28 day period to register within (As stated on our site when you registered), outside of the 12 month given warranty and also out of the UK. This means that the warranty registration is invalid as explained to you. The extended warranty with ourselves is valid for our products brought, kept and used in the UK & Eire only, please find our terms and conditions attached. This information is available on our site, in our manuals and the T&C's. We apologise as we can imagine this being quite frustrating for yourself however, you aren't covered under warranty. Kind regards, Tower Customer Care.

Posted 8 years ago

“I wrote a review last Friday because I had the pleasure of experiencing the most appalling customer service from the Tower team. I wanted to follow up on this and as this site doesn't allow edits, I am posting again. Just so people know that when some companies reply to a 1 star review, in the case of Tower, it appears that they do this to look like they care and want to make things right except they don't. I got this reply first thing Monday morning: "We would like to sincerely apologise for the service you had received upon your call to our support team. We pride ourselves on providing exceptional customer care and fantastic products and we apologise that on this occasion we have fallen short of yours and our own expectations. Please be assured that this matter will be used for training purposes and a Manager will be in touch with you today. " A manager was not in touch with me, not Monday, not Tuesday and not Wednesday. I agree, their customer service is "exceptional", just not in a positive way. This company doesn't care. I have now returned the blender to the retailer where I have purchased it for a refund. I have now bought a proper brand and I am happy with it. As I said in my first review, do yourself a favour and steer clear. It is very difficult to get through to their customer service, and when you finally do, you get treated like dirt. What chance do you have to get them to honour their 3 year warranty?”

Helpful Report

Posted 8 years ago

“I spoke with one of the customer service team this morning, about a problem I had with a blender I bought from them. First of all, I emailed a few days ago, never got a reply, I forwarded that email and added another comment. No reply. I phoned and got the automated system that tells you you are in a queue and you are 2nd in line. After a few minutes you are told that there is no one available to take the call and to leave a message so someone can call you back. I did that. As I was going out today, I rang again this morning. What appalling customer service. The woman I spoke to was incredibly rude. I was told that there was no email from me, I said I emailed sales@towerhomewares.co.uk only to be told that they don’t get emails at that address. Funny that I got an email from that address when I registered for my extended warranty. Then on to my problem with the blender. First query was about an electrical smell coming from the base unit, even after very short periods of use, 20 seconds and the unit produces the smell. After using the blender 4-5 times I am still getting the smell. I was told that it was faulty and to return it to the retailer. Fair enough. Then I said that the jar had warped in the dishwasher. The woman at customer (don’t)care asked abruptly, “Where did you read it was dishwasher safe?” I asked her where did it state it was NOT dishwasher safe? Usually items that are not dishwasher safe are clearly marked as such, not the case with this jar. So I was told that if it didn’t say, then I should assume it is not dishwasher safe. Thing is, in the manual which I have downloaded from their website, for the exact same model, it says (screenshot attached before they change it)“After dishwashing and before each use, always check to make sure the gasket is properly in place as the heat from some dishwashers may cause the gasket to become loose.” which implies that the accessories are indeed dishwasher safe. After pointing this out, I am told that I should not use that manual but the one that came in the box with the blender which says that the jar should be hand-washed, but both versions should be the same! The online version does not state this at all. I am returning this faulty item to the retailer and buying another blender from a reputable brand. I am not asking for a replacement because I am not happy to deal with his level of unprofessional, discourteous, and generally unpleasant customer service for the 3 year warranty period, should anything go wrong, I know they will try and worm their way out of the warranty. Do yourself a favour, steer clear. Pros: It’s red Cons: Everything else”

Helpful Report

Posted 8 years ago

Good Morning, We would like to sincerely apologise for the service you had received upon your call to our support team. We pride ourselves on providing exceptional customer care and fantastic products and we apologise that on this occasion we have fallen short of yours and our own expectations. Please be assured that this matter will be used for training purposes and a Manager will be in touch with you today. Kind regards, Tower Customer Care.

Posted 8 years ago

“Last few days I bought cooker,but it doesn’t work,because when I make food and not closed cover, and long time take the food”

Helpful Report

Posted 8 years ago

Hi Muhammad, We are sorry to read that, If you could give our customer care team a call we can help with some diagnostics to try and get that fixed for you. You can call us on 0333 220 6066. Kind regards, Tower Customer Care.

Posted 8 years ago

Helpful Report

Posted 8 years ago

Good Morning, We are sorry to read this, a member of the team has emailed you to discuss this further. Kind regards, Tower Customer Care.

Posted 8 years ago

“My original item developed a fault but the return process is very long winded , when sending emails supposed to be a reply 24hrs it has took 5 days for some reply's when new item arrived it had damage to the fascia still waiting for a answer would not recommend Tower to anyone last Tower product I will be prchasing”

Helpful Report

Posted 8 years ago

Good Morning Alan, I'm sorry to read of your problems with your warranty claim. A member of the team has been notified of the issue you currently have and they will be in touch with you as soon as possible. Kind regards, Tower Customer Care.

Posted 8 years ago

“I have been trying to get a hold of some one for days now. Held on the line then to b told to leave my name and number, which I have done over ten times now and still no call back. Even went thro all the options to see if a could talk to some one that way. And still nothing, paid money for a product and only used it a handful of times now broken. Waste of money and time waiting for a response 😡😡”

Helpful Report

Posted 8 years ago

Good Morning Gill, We are so sorry to read that you've experienced problems with getting through to us. As I'm sure you can imagine, we have a lot of customer contact following the Christmas period with product registrations and queries. An email has been sent to you to confirming the next steps for you. Apologies again for this Gill.

Posted 8 years ago

Tower is rated 4.2 based on 5,788 reviews