Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service is shocking. I have a faulty product that is only 9 months old. I completed online form on 4 Jan,ref 193655, chased by email on 8th, rang and left voicemail on 11th and still no one bothers to get in touch. Your automated telephone system repeatedly says the queue time is 2 mins BUT after 5 mins of holding it advises that no one is available and to leave a message or ring again another day! Just get in touch will you - I have given you plenty of ways to do so.”

Helpful Report

Posted 8 years ago

Good Morning Mr Cheshire, I would like to sincerely apologise for the delay in response. Please be assured that a member of the team has responded to your email. Kind Regards, Tower Customer Care.

Posted 8 years ago

“Everything see my message on your helpline.”

Helpful Report

Posted 8 years ago

Good Morning, Please be assured that your email has been responded to by a member of our fantastic support team. Kind Regards, Tower Customer Care.

Posted 8 years ago

“I wanted to do a review on the product, so I could get a code for 50% discount. I have read the reviews, but could not add mine.”

Helpful Report

Posted 8 years ago

“Ordered on 4th Jan (Order#WEB9640), no update after 6 days. Called customer service more than 40 times and everytime customer advisor is busy asked to leave voicemail. Many times asked to wait for 2 mins being in queue and then everyone was busy. Left voicemail 2 times, still not callback. Sent email 5 times and still no update. Pathetic. I wonder how they would serve customer after sales (specially in case of warranty/repair) if they are not even fulfilling simple order. Really frustrated... money debited on same day but not a single update after 6 days. Stay away”

Helpful Report

Posted 8 years ago

“I still haven't had 2 Tower gaskets delivered yet”

Helpful Report

Posted 8 years ago

Hi Pamela, We are really sorry to read this. Could you contact our customer support team on 0333 220 6066 where we will be more than happy to help. Kind Regards, Tower Customer Support.

Posted 8 years ago

“I use Tower appliances in my Kitchen but I think that I will be changing to another manufacturer. In general the Air Fryer amongst other items is excellent despite the fact that it took three tries to get one delivered intact. I have just tried to purchase a digital slow cooker and after TWO being delivered in a damaged condition enough is enough. The damage appears to be minor on first inspection consisting of pieces of plastic snapped off. This looks to be deliberate during the factory packaging as the broken parts are inside the plastic bag inner with no other damage to the rest of the packaging. It must cost Tower a fortune in replacement carriage. Come on Tower get your act together.”

Helpful Report

Posted 8 years ago

Good Afternoon, Following your correspondence with our support team please be assured that all comments have been taken on board and passed to the relevant departments. We sincerely apologise again for this. Kind regards, Tower Support Team.

Posted 8 years ago

“Ordered an air fryer from them but it never arrived. Tower then asked me to review it. Difficult.”

Helpful Report

Posted 8 years ago

Good Morning Mr Letford, An response has been sent to you in response to your email regarding your order, we hope to have this resolved as soon as possible for you. Kind regards, The Tower Support Team.

Posted 8 years ago

“THE WORST EVER CUSTOMER SERVICE , BUY FOR OTHER SHOP”

Helpful Report

Posted 8 years ago

Good Afternoon, We are so sorry to read that you are unhappy with the service you've received, As I am sure you will appreciate, this is most definitely not what we wish for our customers. Providing exceptional customer service is something that we pride ourselves on and I apologise that on this occasion, we have fallen short of yours and our own expectations. If you could please contact us via Telephone or e-mail ( customerservice@towerhousewares.co.uk ) where a member of our support team will be more than happy to help you. Kind Regards, The Tower Support Team.

Posted 8 years ago

“I bought a set of pans from shopping channel and supposed to have 10 year guarantee but following short use of the frying pans the handles became loose and unable to tighten the screws to secure the handle. I contacted Tower who sent replacement handles which didn't fit the pan correctly, also the frying pans have discoloured quickly resulting in them being impossible to clean. Have now bought a new set of pans which are much better with regards to cleaning and far more substantial.”

Helpful Report

Posted 8 years ago

Good Morning, We are sorry to hear that you have experienced quality issues with your Tower pans. As I am sure you will appreciate, this is most definitely not what we wish for our customers. Providing exceptional customer service is something that we pride ourselves on and I apologise that on this occasion, we have fallen short of yours and our own expectations. So that we can get you a resolution please pop an email over to customerservice@TowerHousewares.co.uk with a photograph of your receipt from the retailer and the warranty registration. I sincerely apologise again for this matter and look forward to hearing from you. Kind Regards, The Tower Customer Support team.

Posted 8 years ago

“I purchased the 9 piece pan set and knief set when I had a new kitchen put in, however after using the pans for a couiple of weeks, the pan has burnt and also burnt my new hob. awaiting a call back from tower but no response so far!!”

Helpful Report

Posted 8 years ago

Hi Clarissa, I am really sorry to read of the problem you have encountered, so we can help you efficiently could you please pop us an email over with pictures of the pans and damage to your hob, Our email address is support@customersvc.co.uk Please accept our sincerest apologies again Clarissa and we look forward to hearing from you. Kind Regards The Tower Support Team.

Posted 8 years ago

“Tried to establish correct part for my pressure cooker could find part on website, sent email, no reply, tried chat on website, too busy, send email, no reply. Tried telephone, waited in 'queue', too busy, send email.......................................”

Helpful Report

Posted 8 years ago

Hello, I am so sorry you've been unable to get through to our support team, we've been experiencing unusually high amounts of inbound contact recently so please accept our apologies for this. I've checked our mailing system with your email address and have responded to your query and hope this has helped you. Kind regards, Tower customer support.

Posted 8 years ago

“I have done a buy and later I have cancelled and I never received the money back. Later I bought again the right size and never received my order.Im still waiting”

Helpful Report

Posted 8 years ago

Hello Maria, I am really sorry to read of the problems you have experienced with your recent order. So we can help you further could you please get in contact with us on 0333 220 6066, our opening hours are 8:30am to 6pm Monday to Friday, alternatively you can email us on support@customersvc.co.uk Kind regards Tower customer support.

Posted 8 years ago

“Bought 3frying pans with cerasure say dont need oil well i beg to differ i can say they do still stick advert is missleading”

Helpful Report

Posted 8 years ago

Hi Rob, We are so sorry to read that you are experiencing such a problem with your pans, could you please get in contact with our support team where we can assist you with getting this resolved for you. You can contact us on 0333 220 6066 Monday - Friday 8:30am to 6pm or alternatively you can email us on support@customersvc.co.uk Apologies again and we hope to hear from you soon. Kind Regards The Tower Support Team.

Posted 8 years ago

“""Customer service appalling. I rang two weeks ago to claim on my warranty for my blender. Never got a call back regarding the replacement part. I have tried to get through three more times and each time have had to leave a name and number as no one to answer the call. Someone did call back when I was out but only asked me to call in again!! Will think twice about buying Tower again.”

Helpful Report

Posted 8 years ago

Hi, We are so sorry to read you've not been able to get through to our customer support team! We have been experiencing an unusual amount of inbound calls at the moment so please accept our sincerest apologies for this. If you could please pop us an email over with photographic proofs of your receipt and registration for the warranty with ourselves with the model of your blender a member of our support team will be in contact with you to advise of the next steps. Once again please accept our sincerest apologies for this and we look forward hearing from you. Kind Regards The Tower Customer Support Team

Posted 8 years ago

“I purchased a Tower kettle because it clearly showed on the box it came with a three year guarantee. Once home l read the leaflet inside the box which said you had to register the product online to obtain the 3 year guarantee. Went online to register, why do you need to know if l'm male or female, why you you need my date of birth, phone number and email address. I am also required to tick a box to say l agree with your terms and conditions but they have nothing to do with registering a product for the 3 year guarantee. I can only assume you need all this personal information inordinate to use for marketing opportunities or to sell on to others. Showing a 3 year guarantee on the box is misleading and a con to obtain personal information.”

Helpful Report

Posted 8 years ago

Hi I'm sorry that you think this is what we do with the information, but I can assure you it isn't. We use the information to correlate data for ourselves, no body else. The only thing you would receive from us is our own newsletter which send offers to our wonderful customers. Point 4.3 in the T&Cs applies to the extended warranty, please see below: 4.3 The extended warranty is only valid with a proof of purchase. Proof of purchase and the registration certificate (supplied via email upon registration) must be kept for the entirety of the guarantee in order that it remain valid. If you don't wish to do this online, by all means you can call us on 0333 220 6066 to do this. Best Regards Tower Customer Support

Posted 8 years ago

“Order not arrived and no response from customer support”

Helpful Report

Posted 8 years ago

Hi Richard, Apologies for all the inconvenience caused here. My manager will contact you soon to explain the situation thoroughly. Best Regards Tower Customer Support

Posted 8 years ago

“Illuminate glass kettle lid mechanism has broken after 16 months. I have the receipt. Just discovered the 3 year warrant is hidden in the small print. For a proud British product why cant you stand by your quality? If I wanted a chinese throw-away import I would have bought one and accepted the consequences. Come on Tower !! Actually you need to know about the design fault in the lid mechanism which prevents the kettle from cutting out automatically on boiling. Details if you contact me”

Helpful Report

Posted 8 years ago

“Bought a set of pans with 10 year warranty. Handles are now falling off and rusting after 2 years and have been told that as I did not register online within 28 days of purchase, nothing will be done even though I have my purchase receipt. Will never buy from them again.”

Helpful Report

Posted 8 years ago

Hi, I am ever so sorry to hear this has happened, could you please contact us again and send a copy of your receipt to customerservice@towerhousewares.co.uk and we'll have a look into this issue for you. Kind regards, Tower Support Team

Posted 8 years ago

“Bought frying pan which clearly said Induction. When I put it on the hob - flashing number showed but NO heat. Very disappointed as my other Stellar pans work perfectly.”

Helpful Report

Posted 8 years ago

Hi, I do apologise that your frying pan did not work on your induction hob, it sounds like the pan you received is faulty I'm afraid. In case you haven't already, you can contact the retailer you bought your pan from and they will be able to sort out a replacement or refund for you. If you bought this item directly from us, then if you contact us on 0333 220 6066 or email us on customerservice@towerhousewares.co.uk we will be happy to help. Kind regards, Tower Support Team

Posted 8 years ago

“Ordered the tower microwave rice Steamer on the 2nd of December waited over a week for it to be delivered, sent 2 messages through there website with no reply made a phone and managed to speak to someone who said it will arrive in 5 working days. So I cancelled order and asked for a refund let's hope this doesn't take as long to get back. Will have second thoughts on ordering again poor customer service”

Helpful Report

Posted 9 years ago

Hi We're having a few problems with our emails being sent through the website I'm afraid. However, I have ensured this has been refunded this for you now and I am very very sorry for all inconvenience caused by this. Kind Regards Customer Services

Posted 9 years ago

Tower is rated 4.2 based on 5,788 reviews