Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a set of Cerasafe utensils, at first use the spoon discoloured they admit it was faulty. Tower were unable to replace a single spoon but I did get a refund from gropupon who supplied the items. In trying to purchase a new set from Tower I was told I could use a 20% discount voucher after 4 attempts to do so on line I phoned tower, after 5 attempts to be told the voucher was not valid, they charge 9p a minute to call and the customer service is abysmal. Asked to speak to a manager and told a manager could not help.”

Helpful Report

Posted 10 years ago

Hello, Thank you for taking the time to provide your comments. We are sorry to hear that you are unhappy with the service that you have received, I have passed your comments back to the relevant Management. If you require any further assistance please do not hesitate to email us at: customerservice@towerhousewares.co.uk or call on our new contact number: 0333 220 6066

Posted 10 years ago

“your pans are not British they are made and owed by NIGERIAN Aluminium PLC and are no way British and your costumers should be told the truth and not passed off has British”

Helpful Report

Posted 10 years ago

Good Morning, Thank you for your comments, however, our products are advertised (as per the packaging) as being of British Design. Kind Regards Tower Housewares Customer Services

Posted 10 years ago

“Bought two Tower Ceramic Colour Changing Frying Pans from The Factory Shop in July 2015. Within the first few uses the smaller one was getting harder to clean and now is stained and impossible to use. The bigger is slightly better but it hasn't been used as much. The handle on the small one is also working loose. Would definitely not recommend ceramic pans and am very disappointed with Tower. We cannot understand how they can demonstrate the pans on Ideal World and burn plastic, egg, milk etc to destruction and just wipe it clean. Have they put some coating on prior to the programme that we don't know about.”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for taking the time to add your comments. I am sorry to hear that you are unhappy with your pans, we will contact you directly shortly to discuss the matter further. Kind Regards Tower Houswares Customer Services

Posted 10 years ago

“Bought a set of ceramic frying pans buy 2 get 2 free from Ideal World in Mid July. After using the large pan only twice the ceramic coating became stained brown and everything sticks. I was so disappointed I asked for a refund but as it was over 14 days from purchase this was refused. Ideal World did however replace the pan . I am now left with 5 pans which are useless . Would never buy again”

Helpful Report

Posted 10 years ago

“We bought the pan set a couple of months ago for a present. 8th July 2015 for £69.99 from idea world , the pans are starting to discolour badly only been used a couple of times, It has took two weeks for idea world to come and pick them up and we are still waiting for them to pick them up. I got my self the the steel handles pan set they are fantastic. Do you still have these for sale ?”

Helpful Report

Posted 10 years ago

“Good Morning, I am sorry to hear that you are having a problem with your pan set. We will be in touch directly to discuss your options. Kind Regards, Tower Customer Service Team”

Posted 10 years ago

“We bought a 7 pieces tower pan set off Ideal Home 8 months ago, it has to be one of the worse sets we have ever bought they stick and they burn, handles go looses on them, they also discolored within a few uses”

Helpful Report

Posted 10 years ago

Good Morning, I am sorry to hear that you are having a problem with your pan set. If you would like to email us at support@customersvc.co.uk we will be more than happy to discuss your options. Kind Regards Tower Customer Service

Posted 10 years ago

“I bought a ceramic frying about a month ago. Its the one that changes colour when hot or cold. I done every thing by the book as you dont use oil with it. Its the worst pan i have ever had even tried oil to see would that help but to no avail every thing sticks to it. . i lost receipt for it so cant take it back to the shop. Does anyone have the same problem. Very dissapointed. Joy”

Helpful Report

Posted 10 years ago

Good Afternoon, I am sorry to hear that you are having a problem with your frying pan. We will be in touch directly to discuss your options. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“After only 10 weeks approx 20 uses of the Tower Colour Changing Ceramic Frying Pan food started sticking to the pan and the handle became loose. Notified Tower who told me to take it back to shop unfortunately shop 130 miles round trip as I explained to them. Thought they would be interested in seeing the faulty pan but apparently not. An expensive item for only 10 weeks use.”

Helpful Report

Posted 10 years ago

Good Afternoon Ms England, I am sorry to hear that you are having a problem with your pan. We will be in touch directly to discuss your options. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“Hi - Bought a set of ceramic pans from Ideal World TV in late December 2014. These are sold on the basis that they are far superior to usual non stick pans, sadly they are not. The saucepans appear to be okay at the moment however, the 2 large frying pans are now useless and virtually everything sticks to them. We have used silicone or wooden utensils in them and avoided, as instructed, putting them in the dishwasher. I have no doubt that the small frying pan and eventually the saucepans will go the same way. We have now had to buy two new traditional 'Non Stick' pans, we have had better longevity out of these in comparison. Sadly these ceramic pans have gone from what we thought was a great buy to the worst we have had. Our old faithful stainless steel pans which we have had for nearly 16 years are still as good as new and our best buy. I have sent an email about these to Tower, lets see what happens.”

Helpful Report

Posted 10 years ago

Good Afternoon Mr Thomas, I am sorry to hear that you are having a problem with your pan. We will be in touch directly to discuss your options. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“We are extremely impressed with our recent purchase of the Tower Airwave low fat fryer . On opening the package ,the thing you notice first is the classy black ,compact design, which makes the price a pleasant surprise ,compared with other similar products . We have owned two halogen ovens previously , both from reputable manufacturers but neither of them compare in speed and performance to the Tower air fryer .We would definitely recommend it to anyone who wants a quick, clean ,low fat method of cooking .”

Helpful Report

Posted 10 years ago

Hi Anthony, Thank you so much for the great review! If there is any help or assistance you need, please don't hesitate to let us know. Also, any advice on how we can earn more stars from you would be most welcome :o) Kind Regards, Tower Customer Service Team

Posted 10 years ago

“Bought ceramic frypans from Ideal World - says ok for induction on description and on bottom of pan, but will not work on my induction plate. The bottom is not magnetic which is required for use with induction. Needless to say have been sent back.”

Helpful Report

Posted 10 years ago

Good Afternoon Andea, I am very sorry to hear that your pans have not been suitable for your cooker. Unfortunately, whilst our pans are suitable for most induction hobs, we are unable to guarantee that they will work with all cooker makes and models. We are pleased to hear that you had no trouble returning them. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“I got tower pans from ideal world and no wonder they are guaranteed for life, because they are crap, the only good thing I can say about Tower None Stick Pans is Thankyou I ruin everything I've put in your frying pans so will turn veggie so at least I will be able to eat”

Helpful Report

Posted 10 years ago

Good Afternoon Alf, Thank you for your feedback. We will be in touch directly to discuss the issues you are having and find a resolution to them. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“I sent message about my pans I bought from Ideal world and still waiting reply .i am not happy as the lids are rusty inside glass and one pan showing chipping inside . These are ceramic pans with ten year warranty and I would like these replaced or my money back Margaret Duncan”

Helpful Report

Posted 10 years ago

Good Morning Ms Duncan, We are very sorry to hear that you are having problems with your Tower pans. We will be in direct contact shortly to discuss these issues and a resolution with you. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“Recently purchased a seven piece ceramic pan set from ideal world ...very disappointed with this product from opening the box to find one pan scratched .contacted ideal world immediately.. But no reply from them meant we had gone past the return date . upon using these pans the eggs slide to the edge and stick .have wasted a lot of eggs trying to get one decent fried egg ..only used silicone or wooden kitchen tools in these pans and never cooked on high heat yet food still sticks ..scrambled egg in a saucepan .you would think easy with these pans think again . great for cooking peas in but that's about it.”

Helpful Report

Posted 10 years ago

Good Morning Mr Biggs, We are sorry to hear that you are having problems with your new Tower pans. We will be in contact directly to discuss your options. Kind Regards, Tower Customer Service Team Tel; 0871 221 3623 Email; support@customersvc.co.uk

Posted 10 years ago

“Bought your 5 ltr pressure cooker on Ideal World never again the booklet that came with it was rubbish no recipes hardly any instructions on how to use the cooker very disappointed with such a large company ellenmcavoy98@gmail.com”

Helpful Report

Posted 10 years ago

Good Afternoon, We are sorry to hear that you are not satisfied with the information provided. We will be in direct contact to discuss the issue with you and provide further assistance in the use if your new cooker. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“Terrible poorly made cheap product, Shoppers do not waste you money. Motor burned out after I used for 2 weeks. Thankfully I got my refund as I had bought product through a reputable company.”

Helpful Report

Posted 10 years ago

Good Afternoon Shirley, We are very sorry to hear that you had a problem with your blender so soon. Whilst the product is well made, as with any electrical goods, there can occasionally be a manufacturing fault. We are pleased to hear that your retailer was professional and dealt with the situation to a satisfactory standard for you. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“I bought the vita blend blender model T12002 in January of this year (2015) and have had issues with the seals on the blender blades. During January one of the seals had split or slipped into the bladed area. The twisting motion of tightening the blade attachment onto the cups I believe forces the seal to stretch and protrude into the bladed area. Now a second seal has broken rendering my blender useless after only 5 months of use. After every split the juice leaks which not only stain the appliance but also may diminish its use gradually. No doubt I will have to now contact tower on a regular basis to purchase numerous seals which will no doubt be costly... Danny WB”

Helpful Report

Posted 10 years ago

Good Afternoon Danny, We are sorry to hear that you are having problems with the seals on your new blender. We will be in touch directly to discuss the cause of these problems, how they can be avoided and the replacement of your damaged seals which we do not charge for. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“I have never used as much crap in all my life, the frying pans are basically useless, I got the set from ideal world, NEVER AGAIN WOULD I BUY TOWER, the small frying pan had a chip in the ceramic the large one was no better,I have ruined more eggs trying to fry them in these , in fact Edwina Currie was better for eggs than this crap”

Helpful Report

Posted 10 years ago

Good Morning Mr Hibbert, We are very sorry to hear that you are not happy with your purchase of the Tower ceramic pans. We will be in touch directly to discuss your options moving forward. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“My purchase broke the very first time I used it. I felt the machine was a little to powerful for the attaching part and caused friction causing the machine to smoke up. I was only wisking eggs. On the positive side the warranty lady I spoke two to replace the parts was understanding and professional, it will take 15 days to received new parts. Hopefully I can start using my purchase after that.”

Helpful Report

Posted 10 years ago

Good Morning Simone, We are sorry to hear that your blender has become faulty so soon. We are glad that the customer service agent you spoke to has resolved the issue and we will aim to have the replacement part with you within 5 working days, though it may be up to 15 working days if an overseas order is required. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“When I first opened the box I was surprised at how heavy the motor was,however that is a good thing in my book.When I tried to lock the bowl and motor together,It felt wobbly,as if the top wasn't locked onto the bowl.It did switch on and worked empty briefly.Time to load up,decided the first job was going to be ground bayleaves.The leaves I dried completely in my dehydrator, put them into the bowl switched on and got nearly whole leaves back.Next I broke them down in a pestle and mortar,put them in the bowl and still they didn't grind.I finished them off in the pestle and mortar and ended up with the desired powder.I can only assume there's some sort of design fault with the fitting together of the device.”

Helpful Report

Posted 10 years ago

Good Afternoon Christopher, We are sorry to hear that you are not happy with your new grinder. We will contact you directly to establish if your item is faulty and discuss possible solutions. Kind Regards, Tower Customer Service Team Tel: 0781 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

Tower is rated 4.2 based on 5,788 reviews