Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute gubbins. Recieved this as a work gif and on first use the blender had thick black smoke coming out of it. A quick look at Amazon shows many other customers having the same experience. This is down to the motor grinding against the poorly made rubber contacts which is a clear design flaw. I spoke to Tower and despite the warrenty they told me I would need to speak to my employer. Avoid at all costs.”

Helpful Report

Posted 10 years ago

Good Morning, We are very sorry to hear that you weren't satisfied with your new blender. Whilst this issue would most certainly be covered under warranty, unfortunately with no proof of purchase, we are unable to say when or where the item was legally purchased. As such, our customer service team would have to advise you to contact your employers accounts department for this information. If there is any further advice or assistance we can offer, please don't hesitate to contact us. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“very poor first one I received the lettering came off even though only used a paper towel and nothing else, second one decided to overheat and cook too fast even though temperature and time were set correctly , I have been using halogen ovens for over 5 years now and have found a couple of manufacturers who make this item that they are faulty in some way or another....sorry for negative comments”

Helpful Report

Posted 10 years ago

Good Afternoon Penny, We are very sorry to hear that you are disappointed with your purchase. If you would like to contact us via telephone or email we will be happy to advise you as to your replacement or refund options. Many Thanks, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“Bought this product and was rubbish. Everything stuck to the pan. While cooking the pan turned a dull yellow colour. Got money back bought another cheap brand non stick pan and does the job amazing”

Helpful Report

Posted 10 years ago

Good Afternoon Arran, We are sorry to hear that you were disappointed with your purchase. We are able to offer clean and care instructions on request to maintain the non-stick of our pans, however, we are pleased you have found a resolution you are happy with. Kind Regards, Tower Customer Service Team

Posted 10 years ago

“Very disappointed - I consider it to have been a waste of money, dread to think what my wife will say when she is back from holiday.The surface is really 'none stick' but the cooking surface of the pan is 'domed' so that all the cooking fat/oil collects 'ditch like' around the edge of the pan leaving the central cooking area dry resulting in the food 'burning' and there is no transfer of taste from the cooking fat/oil to the food. The inner surface was definitely 'grey' when the pan was brand new but after the first use in parts only about 2cm around the rim is grey most of the surface is a dull white and only brightens a little on heating. Conclusion - Good idea pity it doesn't work !”

Helpful Report

Posted 11 years ago

Hi Gareth I'm sorry to hear you are unhappy with your purchase, Our customer service team will contact you via email on arranging a replacement within the next 24 hours. Many thanks Tower Customer Service

Posted 11 years ago

“Sent a number of emails about a faulty soup maker costing £100 asking for it to be fixed as it was a present from my late mother and is still under warranty but never had any reply from customer service.For a company with 100 years service this is unacceptable and rude.”

Helpful Report

Posted 11 years ago

Hi Mr Graham, We are very sorry that we haven't got back to you about your faulty soup maker, if you have received no automated response then there may be a problem with our email service that we look into immediately. If you would like to discuss your refund or replacement options with us, please call our customer service line and we will try and resolve this issue for you. Many thanks Tower Customer Service Tel: 0844 984 0055

Posted 10 years ago

“Very disappointed with the pressure cooker / smoker .Booklet no use at all.Online info.applies to a USA model and requires you to order ingredients from there.Wish I had not purchased this. If I. had not registered the guarantee I would return it.”

Helpful Report

Posted 11 years ago

Hi Jean Our customer service team have now emailed an updated manual to you for your reference, I hope this will resolve the matter and will enhance the enjoyment of your pressure cooker. If you have any further queries the team are happy to help. Many thanks Tower Customer Service

Posted 11 years ago

“sad as it sounds I looked around for ages for a decent frying pan and decided on the Tower, I've had it for 2 weeks and already the handle is very wobbly! It doesn't sit safely on my gas hob so wouldn't recommend for anyone with gas hob as it feels unsafe. I'm going to return it really disappointed and although I may be unlucky with the faulty handle it isn't as I say suitable for gas hobs.”

Helpful Report

Posted 11 years ago

Good Afternoon Anne, We are very sorry to hear that you are not satisfied with your pan. We do make the handles removable as they have a 10 year guarantee and handles can get damaged in this time.As such, they can be loose sometimes but are easily tightened. With regards to the pan being gas hob compatible, they are all gas hob safe, however, we can never guarantee that they will be appropriate for every hob design as they vary considerably. If the pan is not right for you then we hope you have been successful in returning it. Many Thanks, Customer Service Team

Posted 10 years ago

“I was very disappointed with this appliance I have cooked chips in a tefal air fryer for some time always with a good result but the ones I cooked in this fryer were awful. although your product is more versatile and you can cook more in it I needed to replace the chip option. I am awaiting a label to return to the supplier I purchased from via amazon but to date they havent bothered to send it. So all in all a bad purchase.”

Helpful Report

Posted 11 years ago

Good Afternoon Zena, If you are still in possession of the air fryer then we would be happy to send some cooking instructions and recipe ideas to help you make the most of it. With regards to awaiting a replacement label from Amazon, unfortunately we are unable to comment on their returns procedure, though they can be contacted on 0800 496 1081. Kind Regards, Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“Very poor quality for a Tower product Plastic not finished off left very rough”

Helpful Report

Posted 11 years ago

Good Afternoon Maurice, We are sorry to hear that you are disappointed with your purchase. If you would like to contact us further we will be happy to discuss your replacement or refund options. Kind Regards, Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 10 years ago

“Very poor Customer Service. They have no knowledge of how to use the machine. The leaflet that comes with it lists health & safety pointers, how to dispose of the cooker & how to navigate the buttons, but that is all. Could benefit from some sort of recipe guide. These were the questions that I asked:- Is rice cooked in the main bowl or basket, is it to be steamed or cooked in water? Optimum amount of water for steaming? Ingredients for yoghurt? Frying – is it for shallow fry or deep fry – how much oil or fat? The small leaflet that came with the Multi Cooker also advertised that cakes could also be cooked in it, not giving details as to which cooking mode, if the mixture went in the main container or if it was to be put in a baking tin. Can you recommend a useful book please? Cooker may turn out to be good if more information is supplied by the company. They tell me that the booklet will be updated. Was at first very excited by my purchase but now feel very let down!!”

Helpful Report

Posted 11 years ago

“Would have given it NO stars at all, as it has already broke. Used maybe 5 times. Even took out the 3 year extended warranty, it would have been nice to get past 3 weeks. Rotary switch feels faulty to me, certainly not the same as first use. Cant believe this is a one off. It seemed a good purchase as Morrisons had reduced the price by £20 but £30 for 5 smoothies is a bit much.”

Helpful Report

Posted 11 years ago

“Cost me a fortune all the electrics blew when used for first time, electrician said there was a fault with the machine, took it back for a refund”

Helpful Report

Posted 11 years ago

“Sorry but the fryer went back to shop next day. It was too cumbersome, and the book detailing usage was useless. I cook every day but did not want to even try it.”

Helpful Report

Posted 11 years ago

“Fills the kitchen with steam, 'spits' all over the worktop & when I sent a query in via the website no-one has answered me. Poor service on all counts, a very disappointing Christmas present.”

Helpful Report

Posted 11 years ago

“I am most disappointed with this item, which was a Christmas present. I believe it is faulty and, despite three emails to your customer service department, I have not received the courtesy of a reply. I am afraid to use the pressure cooker now, as the mechanism that is supposed to indicate when pressure has even reached doesn't seem to work, so I am fearful of an explosion!!I have asked for a replacement, under the 10 year warranty, but no reply to that request either I would not recommend this product - it has been a waste of money.”

Helpful Report

Posted 11 years ago

“Rubbish don't waste money all pans stick or burn food”

Helpful Report

Posted 11 years ago

“Dreadful set of pans waste of good money everything sticks to them handles loose water trapped between lid and handle”

Helpful Report

Posted 11 years ago

“Pan lids are a poor design. water becomes trapped between lid and handle. j. winn”

Helpful Report

Posted 11 years ago

“Have returned the skillet to the shop as tried to use it twice and both times it burnt immediately on the bottom on a setting of 3. Black bits in the food. Very difficult to remove the debris as no plastic scourer etc to be used. Gave up after second soaking in hot soapy water”

Helpful Report

Posted 11 years ago

“Very disappointed as no booklet to tell me how to use the pressure cooker, contacted customer service by email over 10 days ago and still no reply so have not used it”

Helpful Report

Posted 11 years ago

Tower is rated 4.2 based on 5,788 reviews