Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but the fryer went back to shop next day. It was too cumbersome, and the book detailing usage was useless. I cook every day but did not want to even try it.”

Helpful Report

Posted 11 years ago

“Fills the kitchen with steam, 'spits' all over the worktop & when I sent a query in via the website no-one has answered me. Poor service on all counts, a very disappointing Christmas present.”

Helpful Report

Posted 11 years ago

“I am most disappointed with this item, which was a Christmas present. I believe it is faulty and, despite three emails to your customer service department, I have not received the courtesy of a reply. I am afraid to use the pressure cooker now, as the mechanism that is supposed to indicate when pressure has even reached doesn't seem to work, so I am fearful of an explosion!!I have asked for a replacement, under the 10 year warranty, but no reply to that request either I would not recommend this product - it has been a waste of money.”

Helpful Report

Posted 11 years ago

“Rubbish don't waste money all pans stick or burn food”

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Posted 11 years ago

“Dreadful set of pans waste of good money everything sticks to them handles loose water trapped between lid and handle”

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Posted 11 years ago

“Pan lids are a poor design. water becomes trapped between lid and handle. j. winn”

Helpful Report

Posted 11 years ago

“Have returned the skillet to the shop as tried to use it twice and both times it burnt immediately on the bottom on a setting of 3. Black bits in the food. Very difficult to remove the debris as no plastic scourer etc to be used. Gave up after second soaking in hot soapy water”

Helpful Report

Posted 11 years ago

“Very disappointed as no booklet to tell me how to use the pressure cooker, contacted customer service by email over 10 days ago and still no reply so have not used it”

Helpful Report

Posted 11 years ago

“The instruction book is the worst I have ever had The cooking of chips is awful The design is dreadful I would say in cooking terms this is one of the worst products I have purchased”

Helpful Report

Posted 11 years ago

“Vegetables take as long to cook as in a normal saucepan. No instructions provided, no indication of the PSI level. contacted tower to ask the PSI level and they have not got back to us. Was going to return but as we would have to pay return postage didn't bother as seller could possibly take the decision not to refund due to "used" condition, pan is in pristine condition, will remain so as will not use!!”

Helpful Report

Posted 11 years ago

“Unfortunately, 2 weeks after purchase the machine blew up and so we returned to Debenhams.”

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Posted 11 years ago

“im sorry i cant leave a review yet as i havent been able to use my preasure cooker yet as i am still waiting for you to send me a trivit as there wasnt one in the box when i bought it , i phoned you up and you said you would put one in the post for me im still waiting ,when i get it i will write a review ,plus there was nothing to say how much water i have to put in to cook with”

Helpful Report

Posted 11 years ago

“I had to return it to morrisons as the seal came away I did not get a replacement as other people had also had the same problem the container leaked and the base started smoking Im sorry but I am pretty disgusted with it as I always thought Tower was a good make but Im not impressed”

Helpful Report

Posted 11 years ago

“I haven't even received the roasting pan and rack yet... so I can't really review it! Do you have any idea when it might arrive... I rather wanted it in time for Christmas!!”

Helpful Report

Posted 11 years ago

“COPY OF MY EMAIL SENT TO CUSTOMER SEWRVICES TODAY: Dear Sirs - I am very disappointed with the quality of the 5 piece ceramic pan set I purchased from Ideal World for £59.98 (+£5.99 P&P) in June this year. I currently have the following concerns: Some of the lids are showing signs of rusting inside the glass Some of the pan handles are working loose. These pans were demonstrated by Ideal World as having sturdy handles that were rivitted to the pan and they couldn't work loose. They also stated this made them superior to pans where the handle is screwed onto the pan as these could work loose. There was no mention that the Tower pans also had a screw attachment fixing the handle to a riveted sub-section The small pan has some uneven poor quality 'rivets' in the base Even though no metal utensils have been used, 2 small areas of part of the ceramic surface of one pan has already come off The paint on the underside of the pans which is in contact with the heat from the gas hob has already come off which means they look like I've had them for 10 years already. Overall, I am very dissatisfied with the quality of these pans and welcome your comments and suggestions as to how you will resolve my complaints. Yours faithfully, Wayne Cooper”

Helpful Report

Posted 11 years ago

“I did not get an email to let me know my saute pan was guarantee d for 3 years and then you ask me to review I actually bought 2 one for my son and I have not got a reply”

Helpful Report

Posted 11 years ago

“i have given a very poor rating and that is not for the kettle i have no idea what the kettle is like because i have been waiting for 10 days and it has never turned up i have sent and email and had no reply so i phoned customer services customer services have no record of my order even though i have a confirmation email saying paid for on pay pal i am now waiting for a call back to see what has happened to my purchase so the rating is for the service not the product”

Helpful Report

Posted 11 years ago

Hi David, Thank you very much for your feedback. Your product is now being dispatched and we apologise for any problems caused due to the technical errors in our system.

Posted 11 years ago

“aften been given a tower seven piece pan set has a present i was very dissapointed after only three weeks it started to go rusty around the rim of the lid and around the serew on the lid i was rearly pleased when i received it because it looked lovely in my kitchen and being tower a well knowed brand i expected it to last for life”

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Posted 11 years ago

“I ended up taking my product back with a "Fried Egg" still stuck in it! very dissapointing really but Hey!”

Helpful Report

Posted 11 years ago

“Reading the review's, the pan lids do rust, my advise is give them a wipe as you will never get the water out as this just stay's between the seal. Not at all impressed.”

Helpful Report

Posted 11 years ago

Tower is rated 4.1 based on 5,882 reviews