Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not get an email to let me know my saute pan was guarantee d for 3 years and then you ask me to review I actually bought 2 one for my son and I have not got a reply”

Helpful Report

Posted 11 years ago

“i have given a very poor rating and that is not for the kettle i have no idea what the kettle is like because i have been waiting for 10 days and it has never turned up i have sent and email and had no reply so i phoned customer services customer services have no record of my order even though i have a confirmation email saying paid for on pay pal i am now waiting for a call back to see what has happened to my purchase so the rating is for the service not the product”

Helpful Report

Posted 11 years ago

Hi David, Thank you very much for your feedback. Your product is now being dispatched and we apologise for any problems caused due to the technical errors in our system.

Posted 11 years ago

“aften been given a tower seven piece pan set has a present i was very dissapointed after only three weeks it started to go rusty around the rim of the lid and around the serew on the lid i was rearly pleased when i received it because it looked lovely in my kitchen and being tower a well knowed brand i expected it to last for life”

Helpful Report

Posted 11 years ago

“I ended up taking my product back with a "Fried Egg" still stuck in it! very dissapointing really but Hey!”

Helpful Report

Posted 11 years ago

“Reading the review's, the pan lids do rust, my advise is give them a wipe as you will never get the water out as this just stay's between the seal. Not at all impressed.”

Helpful Report

Posted 11 years ago

“Tower cancelled my order in black Friday sale and refunded my money. No option to wait or replacement product. I contacted them and still no response. They keep sending reviews emails so I fill them in. Good products bad after sales”

Helpful Report

Posted 11 years ago

“bought saucepan set after 3 weeks all screw and bolts rusted you would think that stainless steel bolt/ screws would have been used, will not be buying tower ever again!”

Helpful Report

Posted 11 years ago

“The pans we bort R rubish”

Helpful Report

Posted 11 years ago

“I bought two ceramic frying pans the handles keep coming lose ,and if you don't clean the inside emediatly they stick like mad and are extremely hard to clean the outside colour was sage and this discolours very quickly and can't be cleaned ,the base has to be cleaned every time with a brill pad ,I emailed Tower about these points and they weren't interested told me to get in touch with with Ideal world which is a shopping Chanel ,I was told by them that you only have a certain number of days to get a refund these where supposedly with a ten year guarantee should have Stuck to PRESTIGE please don't send me any discount vouchers because I will never buy any of there products again.”

Helpful Report

Posted 11 years ago

“cheap pans made to look and sound expensive. lids handles keep coming undone every time I use them”

Helpful Report

Posted 11 years ago

“Sold me an item they didn't have. Refunded money but at 60% off was a great deal now have to pay full price off which I will or use them again. A simple sorry sold out but will send the order when we have it back I'm stock would have been good service not crap. This review is because they asked me to give one on same day as they cancelled order, bad timing”

Helpful Report

Posted 11 years ago

Tower is rated 4.1 based on 5,829 reviews