Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basket in my new pressure cooker only has one handle making the product extremely dangerous to use and impossible to balance when full. Definitely a design FAULT!! To make matters worse Tower tell me to buy a two handled one off Amazon. What kind of customer service is that?”

Helpful Report

Posted 8 years ago

Good Morning, We are very sorry to read this, If you could possibly email us with the model number of your cooker and we will do our best to resolve this for you. Our email address is customerservice@towerhousewares.co.uk. We look forward to hearing from you. Kind regards, Tower Customer Care.

Posted 8 years ago

“The product i have is the auto recycle bin. Its not functioning anymore. I called the support and they promised me too solve my issue when i would register. The lady’s name was “kelly heath”. After i registered she said “sorry we cant help you”. Just like that. This is the worst company ever! Dont buy from here! They are scammers!”

Helpful Report

Posted 8 years ago

Good Afternoon, As discussed with our customer care team. you are not covered under warranty with ourselves unfortunately. The warranty you applied for was done outside of not only the given 28 day period to register within (As stated on our site when you registered), outside of the 12 month given warranty and also out of the UK. This means that the warranty registration is invalid as explained to you. The extended warranty with ourselves is valid for our products brought, kept and used in the UK & Eire only, please find our terms and conditions attached. This information is available on our site, in our manuals and the T&C's. We apologise as we can imagine this being quite frustrating for yourself however, you aren't covered under warranty. Kind regards, Tower Customer Care.

Posted 8 years ago

“I wrote a review last Friday because I had the pleasure of experiencing the most appalling customer service from the Tower team. I wanted to follow up on this and as this site doesn't allow edits, I am posting again. Just so people know that when some companies reply to a 1 star review, in the case of Tower, it appears that they do this to look like they care and want to make things right except they don't. I got this reply first thing Monday morning: "We would like to sincerely apologise for the service you had received upon your call to our support team. We pride ourselves on providing exceptional customer care and fantastic products and we apologise that on this occasion we have fallen short of yours and our own expectations. Please be assured that this matter will be used for training purposes and a Manager will be in touch with you today. " A manager was not in touch with me, not Monday, not Tuesday and not Wednesday. I agree, their customer service is "exceptional", just not in a positive way. This company doesn't care. I have now returned the blender to the retailer where I have purchased it for a refund. I have now bought a proper brand and I am happy with it. As I said in my first review, do yourself a favour and steer clear. It is very difficult to get through to their customer service, and when you finally do, you get treated like dirt. What chance do you have to get them to honour their 3 year warranty?”

Helpful Report

Posted 8 years ago

“I spoke with one of the customer service team this morning, about a problem I had with a blender I bought from them. First of all, I emailed a few days ago, never got a reply, I forwarded that email and added another comment. No reply. I phoned and got the automated system that tells you you are in a queue and you are 2nd in line. After a few minutes you are told that there is no one available to take the call and to leave a message so someone can call you back. I did that. As I was going out today, I rang again this morning. What appalling customer service. The woman I spoke to was incredibly rude. I was told that there was no email from me, I said I emailed sales@towerhomewares.co.uk only to be told that they don’t get emails at that address. Funny that I got an email from that address when I registered for my extended warranty. Then on to my problem with the blender. First query was about an electrical smell coming from the base unit, even after very short periods of use, 20 seconds and the unit produces the smell. After using the blender 4-5 times I am still getting the smell. I was told that it was faulty and to return it to the retailer. Fair enough. Then I said that the jar had warped in the dishwasher. The woman at customer (don’t)care asked abruptly, “Where did you read it was dishwasher safe?” I asked her where did it state it was NOT dishwasher safe? Usually items that are not dishwasher safe are clearly marked as such, not the case with this jar. So I was told that if it didn’t say, then I should assume it is not dishwasher safe. Thing is, in the manual which I have downloaded from their website, for the exact same model, it says (screenshot attached before they change it)“After dishwashing and before each use, always check to make sure the gasket is properly in place as the heat from some dishwashers may cause the gasket to become loose.” which implies that the accessories are indeed dishwasher safe. After pointing this out, I am told that I should not use that manual but the one that came in the box with the blender which says that the jar should be hand-washed, but both versions should be the same! The online version does not state this at all. I am returning this faulty item to the retailer and buying another blender from a reputable brand. I am not asking for a replacement because I am not happy to deal with his level of unprofessional, discourteous, and generally unpleasant customer service for the 3 year warranty period, should anything go wrong, I know they will try and worm their way out of the warranty. Do yourself a favour, steer clear. Pros: It’s red Cons: Everything else”

Helpful Report

Posted 8 years ago

Good Morning, We would like to sincerely apologise for the service you had received upon your call to our support team. We pride ourselves on providing exceptional customer care and fantastic products and we apologise that on this occasion we have fallen short of yours and our own expectations. Please be assured that this matter will be used for training purposes and a Manager will be in touch with you today. Kind regards, Tower Customer Care.

Posted 8 years ago

“Last few days I bought cooker,but it doesn’t work,because when I make food and not closed cover, and long time take the food”

Helpful Report

Posted 8 years ago

Hi Muhammad, We are sorry to read that, If you could give our customer care team a call we can help with some diagnostics to try and get that fixed for you. You can call us on 0333 220 6066. Kind regards, Tower Customer Care.

Posted 8 years ago

Helpful Report

Posted 8 years ago

Good Morning, We are sorry to read this, a member of the team has emailed you to discuss this further. Kind regards, Tower Customer Care.

Posted 8 years ago

“My original item developed a fault but the return process is very long winded , when sending emails supposed to be a reply 24hrs it has took 5 days for some reply's when new item arrived it had damage to the fascia still waiting for a answer would not recommend Tower to anyone last Tower product I will be prchasing”

Helpful Report

Posted 8 years ago

Good Morning Alan, I'm sorry to read of your problems with your warranty claim. A member of the team has been notified of the issue you currently have and they will be in touch with you as soon as possible. Kind regards, Tower Customer Care.

Posted 8 years ago

“I have been trying to get a hold of some one for days now. Held on the line then to b told to leave my name and number, which I have done over ten times now and still no call back. Even went thro all the options to see if a could talk to some one that way. And still nothing, paid money for a product and only used it a handful of times now broken. Waste of money and time waiting for a response 😡😡”

Helpful Report

Posted 8 years ago

Good Morning Gill, We are so sorry to read that you've experienced problems with getting through to us. As I'm sure you can imagine, we have a lot of customer contact following the Christmas period with product registrations and queries. An email has been sent to you to confirming the next steps for you. Apologies again for this Gill.

Posted 8 years ago

“Your customer service is shocking. I have a faulty product that is only 9 months old. I completed online form on 4 Jan,ref 193655, chased by email on 8th, rang and left voicemail on 11th and still no one bothers to get in touch. Your automated telephone system repeatedly says the queue time is 2 mins BUT after 5 mins of holding it advises that no one is available and to leave a message or ring again another day! Just get in touch will you - I have given you plenty of ways to do so.”

Helpful Report

Posted 8 years ago

Good Morning Mr Cheshire, I would like to sincerely apologise for the delay in response. Please be assured that a member of the team has responded to your email. Kind Regards, Tower Customer Care.

Posted 8 years ago

“Everything see my message on your helpline.”

Helpful Report

Posted 8 years ago

Good Morning, Please be assured that your email has been responded to by a member of our fantastic support team. Kind Regards, Tower Customer Care.

Posted 8 years ago

“I wanted to do a review on the product, so I could get a code for 50% discount. I have read the reviews, but could not add mine.”

Helpful Report

Posted 8 years ago

“Ordered on 4th Jan (Order#WEB9640), no update after 6 days. Called customer service more than 40 times and everytime customer advisor is busy asked to leave voicemail. Many times asked to wait for 2 mins being in queue and then everyone was busy. Left voicemail 2 times, still not callback. Sent email 5 times and still no update. Pathetic. I wonder how they would serve customer after sales (specially in case of warranty/repair) if they are not even fulfilling simple order. Really frustrated... money debited on same day but not a single update after 6 days. Stay away”

Helpful Report

Posted 8 years ago

“I still haven't had 2 Tower gaskets delivered yet”

Helpful Report

Posted 8 years ago

Hi Pamela, We are really sorry to read this. Could you contact our customer support team on 0333 220 6066 where we will be more than happy to help. Kind Regards, Tower Customer Support.

Posted 8 years ago

“I use Tower appliances in my Kitchen but I think that I will be changing to another manufacturer. In general the Air Fryer amongst other items is excellent despite the fact that it took three tries to get one delivered intact. I have just tried to purchase a digital slow cooker and after TWO being delivered in a damaged condition enough is enough. The damage appears to be minor on first inspection consisting of pieces of plastic snapped off. This looks to be deliberate during the factory packaging as the broken parts are inside the plastic bag inner with no other damage to the rest of the packaging. It must cost Tower a fortune in replacement carriage. Come on Tower get your act together.”

Helpful Report

Posted 8 years ago

Good Afternoon, Following your correspondence with our support team please be assured that all comments have been taken on board and passed to the relevant departments. We sincerely apologise again for this. Kind regards, Tower Support Team.

Posted 8 years ago

“Ordered an air fryer from them but it never arrived. Tower then asked me to review it. Difficult.”

Helpful Report

Posted 8 years ago

Good Morning Mr Letford, An response has been sent to you in response to your email regarding your order, we hope to have this resolved as soon as possible for you. Kind regards, The Tower Support Team.

Posted 8 years ago

“THE WORST EVER CUSTOMER SERVICE , BUY FOR OTHER SHOP”

Helpful Report

Posted 8 years ago

Good Afternoon, We are so sorry to read that you are unhappy with the service you've received, As I am sure you will appreciate, this is most definitely not what we wish for our customers. Providing exceptional customer service is something that we pride ourselves on and I apologise that on this occasion, we have fallen short of yours and our own expectations. If you could please contact us via Telephone or e-mail ( customerservice@towerhousewares.co.uk ) where a member of our support team will be more than happy to help you. Kind Regards, The Tower Support Team.

Posted 8 years ago

“I bought a set of pans from shopping channel and supposed to have 10 year guarantee but following short use of the frying pans the handles became loose and unable to tighten the screws to secure the handle. I contacted Tower who sent replacement handles which didn't fit the pan correctly, also the frying pans have discoloured quickly resulting in them being impossible to clean. Have now bought a new set of pans which are much better with regards to cleaning and far more substantial.”

Helpful Report

Posted 8 years ago

Good Morning, We are sorry to hear that you have experienced quality issues with your Tower pans. As I am sure you will appreciate, this is most definitely not what we wish for our customers. Providing exceptional customer service is something that we pride ourselves on and I apologise that on this occasion, we have fallen short of yours and our own expectations. So that we can get you a resolution please pop an email over to customerservice@TowerHousewares.co.uk with a photograph of your receipt from the retailer and the warranty registration. I sincerely apologise again for this matter and look forward to hearing from you. Kind Regards, The Tower Customer Support team.

Posted 8 years ago

“I purchased the 9 piece pan set and knief set when I had a new kitchen put in, however after using the pans for a couiple of weeks, the pan has burnt and also burnt my new hob. awaiting a call back from tower but no response so far!!”

Helpful Report

Posted 9 years ago

Hi Clarissa, I am really sorry to read of the problem you have encountered, so we can help you efficiently could you please pop us an email over with pictures of the pans and damage to your hob, Our email address is support@customersvc.co.uk Please accept our sincerest apologies again Clarissa and we look forward to hearing from you. Kind Regards The Tower Support Team.

Posted 9 years ago

“Tried to establish correct part for my pressure cooker could find part on website, sent email, no reply, tried chat on website, too busy, send email, no reply. Tried telephone, waited in 'queue', too busy, send email.......................................”

Helpful Report

Posted 9 years ago

Hello, I am so sorry you've been unable to get through to our support team, we've been experiencing unusually high amounts of inbound contact recently so please accept our apologies for this. I've checked our mailing system with your email address and have responded to your query and hope this has helped you. Kind regards, Tower customer support.

Posted 9 years ago

“I have done a buy and later I have cancelled and I never received the money back. Later I bought again the right size and never received my order.Im still waiting”

Helpful Report

Posted 9 years ago

Hello Maria, I am really sorry to read of the problems you have experienced with your recent order. So we can help you further could you please get in contact with us on 0333 220 6066, our opening hours are 8:30am to 6pm Monday to Friday, alternatively you can email us on support@customersvc.co.uk Kind regards Tower customer support.

Posted 9 years ago

Tower is rated 4.1 based on 5,882 reviews