Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered new pans over a week ago. Still says 'order processing'. Getting really hungry here.............”

Helpful Report

Posted 5 years ago

“Placed an order on 29th December (3341) have emailed for updates no response, quick to take money of customers but not correspond with, terrible customer service”

Helpful Report

Posted 5 years ago

Hi Tracy, we are currently experiencing delays in getting your orders out due to the restrictions we have to follow within the warehouse due to Covid. This is also impacting the client services team and their response times. I will forward your PO to the client services team and get them to email you. Thank you for the patience. DJ

Posted 5 years ago

“The service has been awful. I purchased a new toaster on the 31st December and I am still waiting for it to arrive. They have also taken two payments from my account and I have emailed them and yet to hear back. Service needs to improve.”

Helpful Report

Posted 5 years ago

Dear Mr Brown, I will chase client services for you about where the toaster is. There have been delays within the warehouse due to covid restrictions. I have also looked at the payment and the first payment was refunded and didn't leave your account and the second was successful. Thank you for your patience with this matter. DJ

Posted 5 years ago

“Placed order, money has been taken. Emails are not being answered and phone lines are closed. Terrible customer service!”

Helpful Report

Posted 5 years ago

Hi Mrs Jarman, I have just private messaged you requesting some details and will hopefully be able to update you. Thanks for your patience. DJ

Posted 5 years ago

“I have been waiting a week with no communication received. My order status constantly says Processing. I suggest everyone goes to Argos instead or orders from them at least you get it same or next day. These seem to have no clue despite being the manufacturer/supplier.”

Helpful Report

Posted 5 years ago

Hi, I have just sent you a private message - purely as I need personal details from you - and will try and help you. DJ

Posted 5 years ago

“Placed two orders over £100 on 2nd Jan, taken money but offices closed & no contact back from email to cancel order. Disgraceful taking money when can’t fulfil orders during pandemic”

Helpful Report

Posted 5 years ago

Hi, I have just sent your a private message for your personal details and order number to get this resolved for you. thanks. DJ

Posted 5 years ago

“Like other customers I placed an order on the 27th Dec. I had issues with the website. I finally placed the order and received confirmation and an order number and my c.card has been charged. On next working day del no further contact from tower. I've used the only option e.mail to contact cust services. Still waiting for a reply. I appreciate that things are not easy at the moment.all I want is honesty.”

Helpful Report

Posted 5 years ago

“Made an order on the 27th of December and still ain’t received it. Emailed numerous of times as apparently the offices are closed due to ‘covid’. Apparently one of the items are out of stock and offered a refund or wait until the 27th of February I’ve asked for a refund and no one is getting back to me yet again. Absolutely poor customer service they need to be more organised with dealing with customers if they not gonna open the phone lines!”

Helpful Report

Posted 5 years ago

“Cheap quality defective items. Tower delivered a kettle with a broken switch. I had to prove this with a video prior to being able to return. The replacement kettle had the box seal broken and on opening it was immediately obvious the rose colour was damaged on the handle. Asked for a refund and I had to prove purchase and asked if I'd used it even though I explained all this, then offered a discount! Why would I keep a damaged item? Unbelievable!”

Helpful Report

Posted 5 years ago

“Brought a tower indoor grill, was faulty from purchase. Contacted them but heard nothing back.. poor service!”

Helpful Report

Posted 5 years ago

“faulty product from brand new. Purchased from a reputable retailer the TOWER AIR FRYER T17061 and it would not even switch on You pretty much can't get any worse than that!”

Helpful Report

Posted 5 years ago

“Window vac ,didn’t last a fortnight small water container sends excess water into the battery unit then the thing won’t charge.cheap and nasty not up to purpose.”

Helpful Report

Posted 5 years ago

“Tower guarantee not worth the paper it is written on. Tower initially tried to insist faulty item was a 'spare' part and then that the unit had not be used according to handbook. Just look at similar comments on last reviews....AVOID”

Helpful Report

Posted 5 years ago

“Tower guarantee not worth the paper it is written - first of all they insisted that faulty part was a 'spare' part and then that airfryer had not been used in accordance with handbook. Just look at the last views reviews - similar complaints on quality and customer service. AVOID....”

Helpful Report

Posted 5 years ago

“We bought a 7 piece pan set with a ten year guarantee. After owning for five years, the handle has fallen off one of the saucepans. Upon inspection, the aluminium has oxidised and the screw has rusted through. The other pans are suffering from the same problem so now deemed not safe to use, Fortunately no one was hurt. All the pans have developed pitting in the non-stick coating. I spoke with the so called “customer service” advisor, who gave a stock answer that the fault would have occurred in the first twelve months if it was a manufacturing fault. So we have to pay for an independent assessor to verify that by washing the pans, this has caused the metal to rot. If I could leave a minus figure for the customer service agent then I would. Legal advice in the new year!”

Helpful Report

Posted 5 years ago

“I bought a Tower One Touch Pressure Cooker which admittedly I was happy with. I then received a letter from Tower saying "Test results show the item may result in burns and/or unexpected release of liquid from the unit. DO NOT USE. We'll be issuing further communication." They say to get auto updates go to website and scroll to Product Recalls. This is now ages ago and every time I check online there is no "Product Recalls" on their site and googling Tower product recalls led me only to this reviews page. I have a machine which wasn't cheap, is dangerous according to Tower and mustn't be used yet it seems there is nothing I can do about it. I can't remember where it was purchased but you'd think as Tower wrote directly, they would deal with it. They don't. I see why there's so many bad reviews on here. How they get the stars I don't know, but you do have people saying "what with the guarantee its good value." Its only good if when something goes wrong they honour that guarantee. Some on here admit they don't, and even recalled products are obviously not dealt with by Tower. If they wrote once why haven't they sent a letter updating me? Why is there no product recall on the webpage as they say? All you with great guarantees, as I thought too, wait until there's a problem...”

Helpful Report

Posted 5 years ago

“Bought a air fryer this year , basket broke three months after. Called for a replacement air fryer basket I was told it would be delivered in 3-5 working days . Waited a month only for tower customer service to tell me it wouldn’t be in stock until mid December . Now mid December I am now being told it wont be delivered in time for Christmas ! Completely unacceptable. I was also made to pay for the replacement part even though I purchased this fryer less than 6 months ago. I have children to feed over Christmas . Christmas is ruined !! Will never purchase from this company again.”

Helpful Report

Posted 5 years ago

“I purchased a vortex 11l airfryer and on 13th Oct my drip tray started loosing the none stick coating so as was less than a year old I contacted tower to get replace ment and was told out of stock wait till Dec 12th now being told Dec 16 obviously towers guarantee is worthless will never buy your products again (I have purchased loads before)”

Helpful Report

Posted 5 years ago

“paid for next day delivery and now being told won't be here until 3 days later. apparently they dont deliver on weekends and next day delivery to them is a tuesday. If this is the case they should put that in brackets at the checkout when you tick for next day delivery. could've got it cheaper and quicker from amazon which is still from tower warehouse”

Helpful Report

Posted 5 years ago

“This company can't even be bothered to send me a simple limescale filter for a kettle I bought that came without one ! This company prefers to pass the buck leaving the customer to sort things out themselves! Useless. They've lost my custom.”

Helpful Report

Posted 5 years ago

Tower is rated 4.1 based on 5,829 reviews