Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with my sensor bin however it was still in warranty, I contacted Tower customer service via email, I got a reply within 72 hours and my query was resolved within 2 days after, and I was been told that a replacement product is dispatched. Very happy with Annie who was responsible to take care of our problem.”

Helpful Report

Posted 4 years ago

Hi Dee, Thanks for your kind words about how Annie recently handled your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It has not arrived”

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Posted 4 years ago

Hi Eric, Thanks for your review regarding your recent order. I was sorry to read your comments - we have messaged your directly this morning. Rest assured your parcel will be with you shortly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered a replacement pull out tray with trivet for my Air fryer, I have to say its better than the one that came with it originally. Very pleased with it and how quickly it came. Thank you”

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Posted 4 years ago

Hi Rachel, Many thanks for your kind words. I was delighted to read your order was delivered quickly and it exceeded your expectations. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I wished i brought one ages ago, saves time, and healthier”

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Posted 4 years ago

Hi Robin, Thanks for your comments and your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with my purchase works well”

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Posted 4 years ago

Hi Mark, Thanks for visiting Tower and making a purchase. We hope you visit our storefront again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I’m delighted with my pressure cooker as it was a Black Friday special offer in Lidl. I have several Tower products and I have never been let down by any of them. The service from Tower is excellent and quick which I appreciate”

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Posted 4 years ago

Hi Thanks for such a wonderful review and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I inherited an old unused unboxed Tower Pressure cooker without instructions. Despite the best efforts of Josh from Tower unfortunately no instructions were available as the product was obsolete. The product was not actually a Tower brand - the original brand having been bought over by Tower a number of years ago. I can’t fault the customer service though”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star review Keith - Group Customer Services Manager

Posted 4 years ago

“Product replaced with no quibbles, customer services (Megan) absolutely brilliant.”

Helpful Report

Posted 4 years ago

Hi Gary, I was pleased to read Megan resolved your recent enquiry to your satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Not done much with it update but cook's great what we did.”

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Posted 4 years ago

Hi Sam, Thanks for your valuable order - it's greatly appreciated. Keith - Grop Customer Services Manager

Posted 4 years ago

“Emailed customer service as I couldn't see where to register my product. Received a very quick reply with clear instructions to follow. Very pleased with the service and loving my new iron.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your recent customer service experience. I was delighted to read our customer service team resolved your enquiry. Thanks for your recent order - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service from Megan.”

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Posted 4 years ago

Hi William, It was pleasing to read how Megan resolved your enquiry. Megan from our customer services team loves resolving our customer's enquiries. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I am extremely happy with the response I received regarding a small silicone replacement item for my air fryer. The customer service I received was above and beyond”

Helpful Report

Posted 4 years ago

Hi Linda, Thanks for taking the time to leave your kind review. Here at Tower we always place our valuable customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Timer knob broke on our Air Frier, and a replacement was sent out immediately. Excellent service. (I hope this one doesn't break!)”

Helpful Report

Posted 4 years ago

Hi Simon, Thanks for your 5-star review. I was pleased to learn our Customer Services Team resolved your enquiry. Should you have any further enquiries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 4 years ago

“Louise was very efficient and the quickness that I had a reply was very good”

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Posted 4 years ago

Hi Norman, I was pleased to read your 5-star review. I have passed across your comments to Louise who was overjoyed with your feedback. Keith - Group Customer Services Manager

Posted 4 years ago

“I got a faulty saucepans set lid, Sam in Tower customer services sorted it out immediately without any fuss. Excellent customer services. 5 star service.”

Helpful Report

Posted 4 years ago

Hi Mina, We appreciate the time taken to leave your kind review. Sam is one of our Customer Service Team Leaders and was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a slight issue with my Tower product, Josh at Tower was easy to speak to, and very helpful, he arranged for a new unit to be sent out as soon as possible. Thank you”

Helpful Report

Posted 4 years ago

Hi Russ, It was pleasing to read your 5-star review about how Josh handled your recent enquiry. Thanks for being such a valuable customer of Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered 2 ring seals for a 3 litre pressure cooker on Saturday. I then found they don't work at the weekend. I gave it till Monday and didn't hear anything. Today Tuesday the carriers sent me a text to say they are waiting for the order. 2 days have now gone and I paid for next day delivery and still not received my order.”

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Posted 4 years ago

“Megan was extremely helpful.”

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Posted 4 years ago

“A lady named Annie dealt with my problem and she was very helpful and sorted it out very quickly.”

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Posted 4 years ago

Hi Gloria, Thanks for your 5-star review and your kind words about how Annie handled your enquiry. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“My problem was dealt with so promptly and to my complete satisfaction. Well done Tower.”

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Posted 4 years ago

Hi Christine, We love to read when our customer services team resolve our customers enquiries to their full satisfaction. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews