Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,832 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from Tower last Christmas with next day delivery. It didn't arrive and when I contacted Tower they advised it was due to delays because of the pandemic. This was understandable last year and even though it left me without Christmas gifts I decided to order from them again this year. I placed an order on 17 Dec for next day delivery. The money was taken pretty much straight away and I expected this to be delivered on 20 Dec. There's still no sign of the parcel. I contacted Tower who again sited delivery delays- pretty much the same email as last year and advised a further 7 working days for delivery. This means once again the order is only going to arrive in the New Year. I will definitely not be making the same mistakenol of ordering from here again- there are many other more reliable retailers to order from. It wouldn't be so bad if the staff actually showed some interest/empathy when you contact them but all I seem to receive are templated responses. If you want your order to be delivered when they say it will I would definitely consider ordering elsewhere.”

Helpful Report

Posted 4 years ago

Hi Sarah, We were disappointed to read your review about your recent order and delivery experience. Having had the opportunity to investigate your enquiry I can confirm your parcel was delivered on 23rd December and not in the New Year you mention within your review. I can confirm that the week leading up to the Festive holidays is always a busy one for our courier partners who did a fantastic job ensuring thousands of our customers received their parcels in time for Christmas. Please be assured that we respond to each of our customer's messages individually taking into consideration each customers circumstances. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“DO NOT BUY FROM TOWER! The worst shopping experience we've ever had. I ordered 3 items on 23rd Nov with next day delivery, they took full amount from my bank on the next day, but 3 days after I haven't receive the parcel or any email. I then contacted the customer service and they replied the ice diamond pan that I ordered is out of stock, which will be back in mid-December, so I decided to wait. On the 17th Dec, they contacted me again saying the pan will never be refurbished due to system errors, I can only continue with the rest of two items or cancel the whole order, I can't not wait for longer so asked to ship the rest. BUT today, the 22nd Dec, we finally received this a month wait family Christmas gift parcel, only ONE item is in it!! And my account shows the order is completed. Very disappointed! I have questioned them why the ice diamond pan is still showed in stock and available to purchase from their website since the day I ordered until 17th Dec (able to ship with next day delivery). They told me orders can still be placed and other customers will receive the same response. This is ridiculous false advertising, hope no one is waiting for them like silly me. I've never receive the 'prompt response or great customer service' from Tower that others mentioned in reviews, I'm a reasonable person but this is out of my bottom line as a customer.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments regarding your recent order experience. I can see from investigating your enquiry that it was fully resolved by one of my Leadership Team Sam. We always value our customers comments and on the rare occasions when things don't go to plan our Customer Services team aim to resolve your issue quickly. Finally please accept my apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Perfect! Exactly what I needed. Super fast delivery!”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave such kind words about your delivery experience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Had to return air fryer because was too large , brilliant customer service from Megan and her colleagues , so nice to speak to uk based service .”

Helpful Report

Posted 4 years ago

Hi Denise, Thanks for taking the time to leave your review about how Megan handled your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“will be buying again”

Helpful Report

Posted 4 years ago

Hi Adrianna, Thanks for your 5-star review. We look forward to welcoming you back to our Tower storefront again in the very near future. With best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Works quickly with low water level, not too noisy either.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your recent purchase. Your valuable order is greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Had a slight issue with my tower air fryer, contacted Tower via email and was replied to by Megan, She went above and beyond to help and sent me a replacement in which I'll hopefully recieve before Xmas 🤞. A1***** customer support”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave such positive comments about how Megan handled your recent enquiry. Megan was delighted to read your comments. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“Tower have let me down from day one (November 30th 2021). I ordered two items costing over £50 which included free delivery. I have had no delivery and no goods for three weeks now. Each time I email or phone Tower they say it's the fault of Hermes delivery company. 'Chasing the problem' amounts to sending an email to Hermes which of course doesn't get a reply because Hermes are 'too busy' losing parcels. It's a great shame because I know Tower products are good quality. I'm still waiting for mine.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your valuable review about your delivery experience. On the rare occasion where something doesn't go to plan our Customer Services Team are available to resolve your enquiry. From the information I have received, one of my Leadership Team has contacted you and your parcel has been successfully delivered. Please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had a problem with my item, it was destroyed in transit, but, Sam at customer services dealt with my issue with real professionalism and speed. A great company to deal with, and great priced good quality spares.”

Helpful Report

Posted 4 years ago

Hi Gema, Thanks for taking the time to leave your kind words about how Sam recently handled your enquiry. On the rare occasion when things don't go to plan our Customer Services Team are readily available to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The whole customer service team have been excellent. I email Sam tonight which is a Sunday and got an immediate helpful reply. I have Tower Cerastone pans which I love because they are so easy to clean and because I was so happy with them bought a four slice toaster. Although I had a problem with the toaster the Customer Services Team sorted it out without any fuss. Tower will be my go to brand from now.”

Helpful Report

Posted 4 years ago

Hi Sheila, What a delight to read your 5-star review about how our Customer Services Team and in particular Sam handled your recent enquiry. We are so proud of our Customer Services Team here at Tower and we always place the customer at the heart of everything we do. Thanks for being such a loyal customer and have a lovely Christmas. Keith - Group Customer Services Manager

Posted 4 years ago

“Had a problem with our air fryer which was quickly sorted and a replacement arranged by Megan. Thank you *****”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your great review I have passed across your wonderful comments to Megan. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Auto tire flyer on Thursday the 16th of December today and find out my missus has got me one for Christmas so email the company up to ask them to refund me took a day day and Megan got back to me 20 minutes ago to say my money back in my bank the next 10 days thanks very much for your help”

Helpful Report

Posted 4 years ago

Hi Craig, Many thanks for taking the time to leave such positive comments about your recent enquiry with Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My Air fryer started to peel in the basket but thanks to Megan in customer services she has sent me a new basket for which I am grateful it was under warranty and under a year old when this happened so Thankyou good customer service.”

Helpful Report

Posted 4 years ago

Hi Marilyn, We were delighted to read your 5-star review about your recent enquiry with our Customer Services Team and Megan in particular. Have a lovely Christmas. Keith - Group Customer Services Manager

Posted 4 years ago

“By reply to my request for instructions for my tower T12055 soup maker. I had mislaid the ones that were in the box. And it was a very quick response. which was much appreciated.”

Helpful Report

Posted 4 years ago

Hi I was pleased to read our Customer Services Team resolved your recent enquiry quickly. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“very happy with the service from you with replacement of my tower sensor bin”

Helpful Report

Posted 4 years ago

Hi Adrian, We appreciate your kind words Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“handle became loose on saucepan Tower sent out new pan with apologies, no charge and double quick. many thanks”

Helpful Report

Posted 4 years ago

Hi Richard, Thanks for taking the time to leave your 5-star review - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“The original basket for our airfyer went rusty, so I ordered a replacement. We are back frying again. Thank you.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review. We were delighted to learn you are back using our Air Fryer again. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“The basket was as expected but the customer service was the worst I have ever encountered. Firstly despite selling the air fryer in Ireland, Tower does not support the product with after-care service and will not send spare parts to Ireland. I tried a London address that is a forwarding agent and again Tower advised they would not use this facility. In the end, I got the basket delivered to a friend in Northern Ireland and despite paying for next day delivery the basket took 1 week to arrive. Hard to believe that Tower can not put a stamp on a box and send it to Ireland and as it is their policy they should warn potential customers that they do not support their product in Ireland.”

Helpful Report

Posted 4 years ago

“Brilliant and efficient response to my queries”

Helpful Report

Posted 4 years ago

Hi Jimmy, Thanks for taking the time to leave your fabulous 5-star review. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I’ve bought a few items from tower and I’ve not been disappointed. From a soup maker to air fryer to bread maker! All items are used regularly and make a fantastic job.”

Helpful Report

Posted 4 years ago

Hi Pamela, What a wonderful 5-star review. Thanks for your kind words and for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,832 reviews