Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Annie at Customer service was very knowledgeable and resolved my query promptly. Appreciated this and happy to have replacement product without hassle.”

Helpful Report

Posted 4 years ago

Hi Lindsey, Thanks for your kind words about how Annie resolved your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Phoned for replacement Pressure Cooker on Friday 19 and it was delivered on Monday 22nd. Amazing service. thank you”

Helpful Report

Posted 4 years ago

Hello Millicent, Thanks for your 5-star review - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Josh was so helpful but sadly was unable to find a spare part for me. I must admit, I think the original was made from Dinosaur Bone. Thank you once more Josh, a credit to Tower. Now go and ask for a rise 😄”

Helpful Report

Posted 4 years ago

Hi Oliver, Thanks for your comments about how Oliver handled your recent enquiry. We have a great customers services team here at Tower !!! Keith - Group Customer Services Manager

Posted 4 years ago

“I have the full set of pans! The rose gold has changed colour , the knobs on the saucepan lids hold water when being washed then the rims of the lids look awful after they have been used in cooking ! May be one yr old ! Really disappointed !”

Helpful Report

Posted 4 years ago

Hi Diane, Thanks for taking the time to leave your review - I was sorry to learn of the issues. One of our Leadership Team has messaged you directly and we are still waiting for your reply. We look forward to hearing from you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely to cook food in. Lovely and crispy .10stars.”

Helpful Report

Posted 4 years ago

Hi Malcolm, It was lovely to read your 5 star review when you awarded TOWER 10 stars !!!!! Thanks for being a valued customer. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service.”

Helpful Report

Posted 4 years ago

Hi John, Many thanks for your review - here at Tower we place the customer at the heart of evreything we do. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with Tower's customer service, because advisor Josh responded quickly and helpfully until I was able to make my final decision not to buy the Tower product I was considering. Researching to find a suitable mini oven with two hobs for an elderly disabled relative, I was confused by contradictary online reviews, so emailed to request a copy of the user manual. When I reported that the manual did not answer all my questions, Josh quickly sent me answers to my queries.”

Helpful Report

Posted 4 years ago

Hi Shirley It was lovely to read your message about how Josh had recently helped you with your enquiry. He was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 years ago

“A quick response solved the issue thanks”

Helpful Report

Posted 4 years ago

Hi Anthony I was delighted to read your 5 star review about how your recent enquiry was handled by our dedicated Customer Services Team. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“We purchased Tower Vortx 22L Manual Air Fryer Oven, T17058 after our main oven wouldn't get hot as a temporary 'fix'. We have been very pleased with it but after a while the was a stain that had run down the inside glass door so I contacted Tower by email for cleaning instructions. After some email exchanges with photos and question It was decided that the seal was faulty. As it was under warranty we sent copies of the receipt etc and the same day a replacement oven was ordered, and we were told it would be 3-5 working days. We received the replacement within the time and problem resolved. That's what we call an excellent customer service, from the representative who dealt with our problem and from Tower Many Thanks.”

Helpful Report

Posted 4 years ago

Hi Ken, Thanks for taking the time to leave a review about how your recent enquiry was handled by our Customer Services Team. When things don't go as expected our Customer Services Team are available to handle any enquiry you may raise. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service is not good I gave info thsy asked for but because I did not have proof of purchase as I was a gift and it was less than 12 months old they would not do anything sbout it I would not recommend tower”

Helpful Report

Posted 4 years ago

HI Thanks for taking the time to leave your review. I was sorry to read your comments. One of our Leadership Teams messaged you to understand your issues further however we are still awaiting your response. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 4 years ago

“POOR POOR QUALITY... 3 TOASTERS ALL WITHIN 12 MONTHS. ONLY TOASTS ONE SIDE, THE NEXT ONE THE KNOB CAME OFF AND WORSE OF ALL THE 3RD REPLACEMENT DOES NOT LET YOU PUSH DOWN LEFT SIDE OF TOASTER UNLESS YOU PUSH DOWN THE RIGHT SIDE OF YOUR TOASTER... VERY POOR MICROWAVE WHICH DIDNT WORK FROM THE DAY I GOT IT SO AGAIN GOT IT EXCHANGED BUT THE REPLACEMENT IS VERY POOR AS THE MICROWAVE STOPS WITH STILL A MINUTE LEFT SO HAVE TO TIME THINGS ON MY PHONE, REALLY NOT ACCEPTABLE. THE WHITE COATING ON THE KETTLE BLISTERED AFTER 12 MONTHS USE AND COATING THEN PEELED OFF LEAVING A VERY UGLY SILVER PATCH. COFFEE SUGAR AND TEA CANNISTERS ARE ROSE GOLD LIDS OR SHOULD I SAY HAD ROSE GOLD LIDS BUT JUST WITH WIPING THEM OVER A COUPLE OF TIMES A WEEK AS YOU DO WITH KITCHEN ITEMS THEY HAVE GONE LIKE A BLACK/GREEN COLOUR SO EMBARRASSING AND ONLY FIT FOR THE BIN AND AT £30 NOT CHEAP.. DO NOT EVEN BOTHER BUYING THE KNIFE SET AS THE ROSE GOLD HAS FADED WITH JUST WASHING THE KNIVES AND THE AUTOMATIC BIN WENT BACK TO SHOP AFTER ONLY 3 WEEKS USE. TOWER YOUR ITEMS ARE SO POOR AND I AM A LOT OF MONEY OUT OF POCKET AND LEFT WITHOUT SOME KITCHEN ITEMS..... SHOCKING”

Helpful Report

Posted 4 years ago

Hi Marty, Thanks for taking the time to leave your comprehensive review of our products. I was disappointed to read your comments as well as being suprised as to date we have no record of receiving any messages from you raising these issues to our Customer Services Team. One of our Leadership Teams has messaged you directly and we await further information from you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely frying pan very good quality so pleased with it”

Helpful Report

Posted 4 years ago

Hi Ann, Thanks for your kind words - here at Tower we love it when our products make our valued customers happy. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent response to my query concerning a spare part. Megan went the extra mile to check if the item was in stock. She was constantly keeping me informed.”

Helpful Report

Posted 4 years ago

Hi Many thanks for leaving your 5 star review. I was pleased to read how Megan handled your recent enquiry. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“I have been emailing for over a week now and still had no reply I bought the combination bins 2 x 25lts (goes on top) and 1 50 lts I also bought the bin liners that was said to fit the 50 Lts rectangular bin but unfortunately do not fit all I want is an answer to tell me what bin liners I need !!!!!”

Helpful Report

Posted 4 years ago

Hi Chris, I am sorry no one has gotten back to you. I am going to forward this to one of the team and get them to respond back now. Thanks for your patience. DJ

Posted 4 years ago

“the tower 2.2L frier is a great item and so clean to use compared to old day chip friers. price is good and comes with 3 year warranty. we had issues with ours and getting replacemnt sent and all sorted quickly and efficently. well done to Tower”

Helpful Report

Posted 4 years ago

Hi David, Many thanks for your fantastic 5 star review. We were pleased to read your recent enquiry relating to the warranty of your Air Fryer had been resolved fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Beware - I ordered two items on the 9th Nov 2021 on a next day delivery only one item arrived 48 hours later. Nobody answers the phones, raised two online tickets raising the shortage, now the 15th November 2021 on response to date! Not great customer service and I am currently £70 out of pocket. You have been warned.”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your review - I was sorry to read your comments about the delivery of your order. Having had the opportunity to investigate your issue I was glad to learn your second parcel has been delivered. Please accept my sincere apologies on behalf of Tower and our courier partners for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Order placed 29th October for next day delivery. Order not received 15th November. Telephone support goes onto a loop and three emails unanswered. Had to cancel order .”

Helpful Report

Posted 4 years ago

Hi Many thanks for your review. I was sorry to learn of the issues you have encountered with the delivery of your order. One of our Leadership Team has been in touch and resolved your enquiry. Once again please accept my sincere and personal apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic service and customer service was spot on can’t thank them enough 5*”

Helpful Report

Posted 4 years ago

Hi Mark, We were delighted to read your 5 star review - thanks for your valuable order and for being a great customer. Keith - Group Customer Services Manager

Posted 4 years ago

“This time last week our Airfryer dial had split and so it was out of use. Contacted the service dept online and Annie responded. She immediately ordered a new dial and I received it by Wednesday, unfortunately I couldn't make it fit so Annie sent me a video of how to fit it. In no time at all I had it fixed. Thanks to Annie and her patience. Thank you so much”

Helpful Report

Posted 4 years ago

Hi Patricia, Thanks for such a wonderful 5 star review. On the rare occasions when things don't go to plan our dedicated Customer Services Team are available to resolve your enquiry. It was pleasing to learn Annie had resolved your enquiry. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“I had purchased the Tower Air Fryer T17005 and had watched videos on You Tube and downloaded the instruction manual on the Amazon website which both said the drawer and basket were dishwasher safe. My purchase arrived with a smaller instruction manual which informed me that the drawer and basket were NOT dishwasher safe and should NEVER be placed in a dishwasher. I felt rather confused and declined to phone Tower and was informed straight away that the items should not be placed in a dishwasher. I cannot understand why people should give the wrong information about a product which is very misleading and untrue.”

Helpful Report

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews