Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,884 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this new range off black and rose gold looks great in the kitchen. Now i'm hooked.”

Helpful Report

Posted 4 years ago

Hi Louise, We loved reading your review about how much you like our Black and Rose Gold range We hope you visit our Tower website again soon. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Good service. Would recommend.”

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Posted 4 years ago

Hi Thanks for leaving your kind review and your recommendation of Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent product great service all round quality”

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Posted 4 years ago

Hi Thomas, Thanks for your great comments about your Tower product and the service you have recently received. We look forward to welcoming you to our website again soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to find and order”

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Posted 4 years ago

Hi Lisa, Thanks for your valuable comments about your order experience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent product, just what I expected from Tower. A pan for everything, from the hob to the oven.”

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Posted 4 years ago

Hi Joan, Thanks for your wonderful 5-star review. We hope you revisit our Tower website soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Product as described just what I needed excellent product.. but unfortunately delivery was a shambles, typical Hermes standard!”

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Posted 4 years ago

Hi Frank, Thanks for your valuable review. I was sorry to see the condition of your parcel upon receipt. Rest assured we have regular meetings with our courier partners and the photograph you have forwarded will be addressed in our next meeting. On behalf of our courier partners and Tower please accept my personal and sincere apologies. Regards Keith - Customer Services Manager

Posted 4 years ago

“Perfect little device”

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Posted 4 years ago

Hi We appreciate your 5-star review and your order. We hope you visit our Tower Store Front again very soon. Regards Keith - Customer Services Manager

Posted 4 years ago

“Prompt response providing requested information from Sam in customer service.”

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Posted 4 years ago

Hi Sue, Thanks for taking the time to leave your positive comments about how Sam within our Customer Services team resolved your recent enquiry. Sam loves speaking with our valued customers and was overjoyed to read your review. Best wishes Keith - Customer Services Manager

Posted 4 years ago

“Very quick response to my query from customer service. More than happy with the solution.”

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Posted 4 years ago

Hi Jeanette, It was great to read your 5 star review - thanks for taking the time to leave your comments about our Customer Services team. Thanks Keith - Customer Services Manager

Posted 4 years ago

“Thanks all good”

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Posted 4 years ago

Hi John, Thanks for taking the time to leave your 5-star review. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered some air fryer spare parts namely a base and a basket as mine although only 12 months old has started to lose the non stick coating. I did pay for next day delivery but I ordered after 2pm so did not arrive until Monday. I was sent the wrong cheaper spares completely and on calling customer services I was asked to prove they were the wrong items??? I felt like a criminal and a liar. The invoice had the correct order numbers. I took photos of everything including a download of their webpage highlighting what I had received was wrong and emailed this to them. Two hours on nothing I then called again to ask what was happening. I spoke to a different advisor who confirmed the wrong items had been sent and said she would send me a returns label. Again this wasn’t done, yet again another phone call, again a promise to send the returns label within 30 minutes that was two and a half hours ago. I’ve asked to speak to a supervisor but apparently they are not available for 48 hours! Based on this experience I would not deal with Tower again. Their customer service leaves a lot to be desired and one advisor needs to take a course on people skills and dealing with the public!”

Helpful Report

Posted 4 years ago

Hi Sue, Many thanks for taking the time to leave your review about your recent experience with our Customer Services Team. I was disappointed to read your comments. Our front line customer services advisors speak with thousands of customers per month and undertake regular coaching and training to ensure we always provide the highest level of customer experience. My investigations show that your correct products have been delivered. Please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“couldn't be happier halves the cooking time for our family excellent product highly recommend”

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Posted 4 years ago

Hi Thanks for your kind words and valuable purchase. Its great when we read how happy our products make our customers. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I bought the 10 in 1 Air fryer oven, I absolutely love it!!! No more bending down to put things in and out of my main oven, everything I've cooked so far has come out perfect, so glad I chose this one,I experimented and made a sponge cake, lower heat and rack next time but cake still came out OK. I highly recommend this product”

Helpful Report

Posted 4 years ago

Hi Julie, Thanks so much for your kind words about our 10 in 1 Air Fryer. I'm sure your sponge cake tasted delicious. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Nice smell.”

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Posted 4 years ago

Thanks for your review

Posted 4 years ago

“Bought a hand mixer and all good at first. Union Jack on the label, made me proud that we can still make good things. Then I read the small print on the label at the bottom of the box and, guess what It says: “Made in China”. How disappointing! Can we not manufacture any more? Must we rely on a country that is destroying Hong Kong and is completely oblivious to human rights!”

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Posted 4 years ago

“The Tower customer service is absolutely brilliant. They are so helpful and such prompt replies to every email. I was well impressed. I would now go out of my way to buy any product from Tower. Thank you all so much.”

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Posted 4 years ago

Hi Shirley, We love hearing from satisfied customers about how our Customer Services Team handled their enquiries. We look forward to welcoming you back to our Tower Store Front soon. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“The service I received was absolutely Brilliant. After receiving my parcel and finding it was damaged. and then on the phone to you .”

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Posted 4 years ago

Hi Patricia, Thanks for your kind words about the recent Customer Service received. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service (Sam) at tower was very helpful and quick response. I have no problem to communicate with them via email. Looking forward to receiving my replacement of a new air fryer.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about how Sam recently managed your recent enquiry. Sam was delighted to read your positive comments Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Bought a sealing ring paid for next day delivery that took 3 days to arrive customer service doesn’t answer my emails .”

Helpful Report

Posted 4 years ago

Hi, We were very disappointed to read your review left about your recent order placed with Tower. Your review was the first occasion we have been made aware of your dissatisfaction as we have no record of receiving any messages from you. Due to your order being placed after the cut off time to qualify for next day delivery I can confirm your order was delivered on time. One of my Leadership Teams has contacted you today to clarify all of the issues you have raised. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with items bought”

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Posted 4 years ago

Hi Thanks for your valuable order and your kind words. We hope you re-visit our storefront soon. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,884 reviews