Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,791 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,791 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a long time to resolve this. I had to buy a replacement kettle in the meantime. It was eventually resolved & a replacement is being sent. I also do not understand why you use a premium rate Telephone number.”

Helpful Report

Posted 4 years ago

Hi Dave, Thanks for your review. Having had the opportunity to read your review as well as investigate your communications with ourselves I can see our efforts to resolve your enquiry were delayed by multiple messages being received as well as you not being able to provide the warranty details for your product. Once these were passed across to ourselves we were able to resolve your enquiry fully for you. I can also confirm that our Customer Services contact number is not a premium rate number. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Purchased a 5 piece Damascus Knife set in August 2020 with a 5 year warranty one of the knives snapped when cutting a pice off cheese and tower are refusing to replace under the warranty knife is just under 2 years old so be aware and don’t buy these inferior quality knives and the warranty is a lot of rubbish I will never buy any tower products again so be aware people”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your review - I was disappointed to read your comments. Once we had received the full details of the circumstances surrounding your issue we have honoured your warranty and replaced your product. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Megan at customer services was most helpfull, also sorted out my problem”

Helpful Report

Posted 4 years ago

“All air fryers are the same right, well no, I was very presently surprised by my new Tower air fryer, it actually cooks better, faster and appears to be easier to clean, all in all a satisfied customer.”

Helpful Report

Posted 4 years ago

Hi Nick, What a fantastic review to read !!! We really appreciate your kind words regarding our Air Fryer. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

Hi Thanks for your 5 star review - here at Tower we always place our customers at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“So far this bread maker has been excellent perfect results every time. A quick question to customer services got an almost immediate response so I am a very happy customer thank you”

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Posted 4 years ago

“So far this bread maker has been excellent perfect results every time. A quick question to customer services got an almost immediate response so I am a very happy customer thank you”

Helpful Report

Posted 4 years ago

Hi Betti, I was delighted to read your 5 star review regarding our Bread Maker. Keith - Group Customer Services Manager

Posted 4 years ago

“Had a faulty bread machine. Once I informed customer services, they were able to replace the item. The communication and assistance provided was efficient and professional .”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review. I was pleased to learn your recent enquiry was resolved fully by our Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Josh handled my query superbly!”

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Posted 4 years ago

Hi Josh, Thanks for your kind review about how Josh recently handled your enquiry. I have passed your valuable comments across to Josh who was delighted to read them. Keith - Group Customer Services Manager

Posted 4 years ago

“A bit early to submit a review, i have only used it twice. However i think it will be very good for cooking certain things like oven chips. I have deducted one star because it is a little difficult to clean in my opinion. Would still buy it.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review. Rest assured should you have any queries about your product our Customer Services Team are readily on hand to assist. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“It's been 9days since I placed my order and only part of the order was delivered a full 7 days after paying for next day delivery. Do not use this company as they use the world's worst delivery service Hermes and I'm still waiting for a human from Tower to contact me and explain where the rest of my delivery is!!n I would give zero star if I could”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for taking the time to leave your review. I was disappointed to read your comments and your 1 star review. After investigating your enquiry it shows the issue with the delivery was as a result of missing information provided when you processed your order. This has been confirmed to you in recent discussions with one of my Leadership Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love my Tower Slow cooker but when I wiped the front with the tea towel the writing (off , low , high.) got smudged beyond recognition. Can I use a marker?”

Helpful Report

Posted 4 years ago

Hi Thanks for your review. I was sorry to read the issue with the writing on your Slow Cooker. As this is the first contact you have made to ourselves I have arranged for one of my Customer Services Team to contact you within the next 48 hours. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Megan has been fabulous sorting a spare part for me! Love my air fryer best purchase I’ve made. Thanks”

Helpful Report

Posted 4 years ago

Hi Carly, Thanks for your kind words about your recent contact with Customer Services. Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic customer service from Megan. Part has been dispatched for my airfryer. Best customer service I've seen in a while.”

Helpful Report

Posted 4 years ago

HI Thanks for taking the time to leave your comments about your recent experience with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very good value for money”

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Posted 4 years ago

Hi Steve, Thanks for your valuable order and for being a great customer. We look forward to you revisiting the Tower website very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I had an issue with my microwave still under warranty. Great customer service from Annie. Very quick to respond, and a new microwave is being sent out shortly!”

Helpful Report

Posted 4 years ago

Hi Rob, Thanks for your 5 star review - I have passed your comments onto Annie. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“First class customer service. Annie in Customer Services could not have been more helpful. Replacement part sent to me within 3 working days, Excellent.”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for your 5 star review regarding the recent service you received from our dedicated Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Very good customer service part despatched very quickly Well done Megan.”

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Posted 4 years ago

Hi John, We really appreciate your kind words about how Megan handled your recent enquiry to Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Hi John, We really appreciate taking the time to leave your comments about our Customer Services Team and in particular how Megan handled your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Just purchased 6ltr sure touch pressure cooker. It exploded marking my wife's face, and splattered the kitchen with potatoes”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave your review. Here at Tower Housewares we always take a rare event of a product defect with the utmost priority. I was therefore surprised to read your review which appears to be the first and only instance where you have highlighted this issue. One of my Leadership Team from Customer Services will be contacting you as a priority to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service (Annie) was so helpful in resolving the issue with our microwave. Would absolutely recommend them! Thank you”

Helpful Report

Posted 4 years ago

Hi Many thanks for your 5 star review and also the recommendation you have made for Tower Housewares. Both are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,791 reviews