Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A most helpful company. The timer knob on my air fryer required replacing and customer services dealt with this quickly and efficiently.”

Helpful Report

Posted 4 years ago

Hi Joyce, Thanks for taking the time to leave your kind words. On the rare occasions when things don't go to plan our dedicated Customer Services Team are on hand to resolve your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“It is a good product”

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Posted 4 years ago

Hi Luciana, Thanks for taking the time to leave your comments - they are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I have a Tower Air frier a wonderful machine simple to use cooks better than using oil in a pan and healthy quicker and just as crispy as well easy to clean a great addition to any kitchen”

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Posted 4 years ago

Hi Thanks so much for your 5 star review and for your valuable order. I was delighted to read such positive comments about our Air Fryer. Keith - Group Customer Services Manager

Posted 4 years ago

“Azmina in customer services, handled my spare part request very quickly and i thank her very much, and the help i got was really apreciated as i am not very savvy on a pc pensioner in 70s”

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Posted 4 years ago

Hello Mrs. Akers, Thanks so much for your kind words - I've passed these across to Azmina. Best wishes - Keith - Group Customer Services Manager

Posted 4 years ago

“Very polite and helpful, relieved part in good time”

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Posted 4 years ago

Hi Thanks for your comments - I was delighted to learn your part was received on time. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“A very good appliance from Tower air fryer”

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Posted 4 years ago

Hi Gary, Thanks for your valuable feedback and for being a great TOWER customer. Regards Keith - Grouop Customer Services Manager

Posted 4 years ago

“I am waiting for Tower customer services to reply to an email I sent about the extended warranty. Otherwise product good. Customer services not so good.”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your review. As was sorry to learn that we had not responded to your enquiry. Due to the popularity of our products we have been inundated with enquiries from our customers. I have passed across your enquiry to one of my Management Team who has been in contact with you to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I love my airfryer I have used 8t everyday since I got it”

Helpful Report

Posted 4 years ago

Hi Susan, We were delighted to read you love your TOWER Air fryer. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Quick delivery and well packaged air fryer”

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Posted 4 years ago

Hi Simon, Thanks for your 5 star review - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent first class”

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Posted 4 years ago

Hi Karen, Thanks for your excellent first class review - its greatly welcomed. Keith - Group Customer Services Manager

Posted 4 years ago

“Absolute awful service. Messaged the customer service team three times and still waiting for someone to come back to me with the first message sent on the 26th September. Second awful experience I have had.”

Helpful Report

Posted 4 years ago

Hi Alan, Thanks for taking the time to leave your review. Due to the popularity of our products there are occasions when we are inundated with customer enquiries - please accept my apologies for any delays in responding. One of my Leadership Team messaged you on 15th October and we are awaiting your response to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“prompt response and provision of manual in pdf format”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments. Keith - Group Customer Services Manager

Posted 4 years ago

“Towers customer support staff were extremely responsive - for me this sets them apart.”

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Posted 4 years ago

Hi Masood, What a fabulous review !!! Thanks so much for your valuable comments. We always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan was very helpful & quick to arrange a replacement part for my pressure cooker. Great service & I would highly recommend Tower products. Thank you.”

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Posted 4 years ago

Hi Thanks for your recommendation - it means a lot to us Regards Keith - Group Customer Services Manager

Posted 4 years ago

“After the customer service provided by Annie, I would definitely recommend Tower products. After calling to get a replacement part that wasn’t available, I was emailed to say they had one, and was happy to send it to me as free replacement. What a great after service this company has.”

Helpful Report

Posted 4 years ago

Hi Karen, Thanks for your kind words and 5 star review. I have forwarded your comments across to Annie. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Tower staff responded to my enquiry straight away and kept me informed about how it would be dealt with and without any delays they resolved everything I received excellent care from the staff at Tower they were helpful and very efficient”

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Posted 4 years ago

Hi Jean, I was really pleased to read your valuable comments. Thanks for taking the time to leave your 5 star review. Keith - Group Customer Services Manager

Posted 4 years ago

“Very swift and good service to replace a part that I had lost!”

Helpful Report

Posted 4 years ago

Hi Margaret, Thanks for your 5 star review regarding the replacement part. I was delighted to learn our Customer Services Team resolved your enquiry fully. Keith - Group Customer Services Manager

Posted 4 years ago

“Few days ago I posted review on my experience on how my Tower pressure cooker purchased from Argos developed fault within few months of purchase and Argos refusal to help to replace or refund it. I had contacted Tower directly and they had told me to get refund from Argos as they were unable to get replacement parts at that time . I had gone back to Argos and was refused again citing wear and tear even though it was mechanical fault. After my review Keith promised to look into this matter and I was contacted again by Sam (Customer Services Supervisor) who told me that it was unfortunate that Argos refused to refund as it was within 1st year of purchase Argos should have simply refunded me . As a goodwill gesture Tower has now send me a new replacement pressure cooker . Very much pleased. Thank you Keith and Sam.”

Helpful Report

Posted 4 years ago

Hi Thanks for your revised review. I was delighted to learn that Sam had resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Since buying I've not used either my main oven or my George Forman grill. I've cooked meats such as burgers, sausages, chicken and chicken portions, small joints of meat, vegetables, chips and roast potatoes to name but a few. Everything cooks really well and quickly. For example I've cooked chicken thighs quicker than it would take to heat the main oven. One good thing with air fryers in general is with them being so popular there are thousands of videos on YouTube showing you how to cook pretty much anything. If I were to look to buy again one thing I would do is get one with digital readouts just to make setting the timer and temp accurately easier. One small issue I would highlight is the outer bowl the food basket sits in, some of the coating has already come away. This is a very minor niggle though and doesn't affect the way the food cooks. The actual cooking basket is however still fully coated and working perfectly. All in all I've found it incredibly easy to use and quite frankly wish I'd bought one years ago.”

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Posted 4 years ago

Hi Lindsay, What a fantastic review about our Air Fryer. We were delighted to read your in depth comments and as always appreciate your recommendation. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan you gotta stop writing reviews about yourself”

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Posted 4 years ago

Hi, Thanks for your comments - within Tower we are a small customer focused team. I was delighted to read so many people have been pleased with the service Megan provides. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews