Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the colour changing kettle and it only worked for a week, had a replacement and again that didn’t work after a while as the lid broke, got a totally different brand now, won’t be buying again”

Helpful Report

Posted 4 years ago

Hi Angela, Thanks for taking the time to leave your valuable comments. I was disappointed to read your review especially as we haven't heard from you previously about your issue. I have arranged for one of my Management Team to message you directly within the next 24 hours to understand your issue further. Keith - Group Customer Services Manager

Posted 4 years ago

“Good response and outcome”

Helpful Report

Posted 4 years ago

Hi James, Thanks for your review - its greatly appreciated Keith - Group Customer Services Manager

Posted 4 years ago

“contacted tower customer service as a warrenty confirmation had not come through & it was dealt with promptly. this was regards their presto hand blender bit I had previously purchased the frying pan & 2 saucespans which I highly recommend for price & quality.”

Helpful Report

Posted 4 years ago

Hi Thanks for your recommendation and your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“My daughter bought me a Tower carpet washer from a local store unfortunately when I opened the box there was no instruction manual I contacted your customer service dept and Megan dealt with my problem very effectively”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star review about how Megan handled your recent enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan was very helpful and very pleasant to speak to thank you its much appreciated when you get someone who is kind and helpful”

Helpful Report

Posted 4 years ago

Hi June, Thanks for your review - I was delighted to read how Megan resolved your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan was great in sorting out my problem sorted out in one day. Thank you great customer service.”

Helpful Report

Posted 4 years ago

Hi Joseph, Thanks for your kind review about the customer service you recently received. Keith - Group Customer Services Manager

Posted 4 years ago

“Needed a small part for my Air Fryer, couldnt find it anywhere so I wrote to Tower. They replied very quickly and I got the part two days later. Excellent customer service . Very impressed.”

Helpful Report

Posted 4 years ago

Hi Joanne, Thanks for your 5 star review - I was delighted to learn our Customer Services team resolved your enquiry quickly and efficiently. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. Thank you.”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave your kind words about our Customer Services. Keith - Group Customer Services Manager

Posted 4 years ago

“Fabulous customer service from Megan at Tower”

Helpful Report

Posted 4 years ago

Hi Thanks for your review about how Megan handled your recent enquiry - Megan was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 years ago

“I contacted Tower with a request for an elderly friend who needed an instruction manual for her air fryer. Not only did they email me by return, the manual, they gave me a whole list of sites with recipes for air fryers. That`s what I call service. Rare these days, Well done Sam at Tower.”

Helpful Report

Posted 4 years ago

Hi We really appreciate your fantastic review. I have passed your kind words across to Sam Keith - Group Customer Services Manager

Posted 4 years ago

“I am fed up with Tower as as in November I purchased 2 4.3L air frites from Tesco one stoped working in July and have not been able to get any reply from Tower and they claim there is no phone service as a result of the Covid-19 this is not acceptable to customers should not have to be treated this way I paid good money for the items if I don’t get a result from here I intend going to trustpoilet and social”

Helpful Report

Posted 4 years ago

Hi Brian, I was disappointed to read your comments and review about your Tower Air Fryer. Having checked our records we have had no email contact from you. In addition I can confirm we do offer a telephone service to our customers. In a bid to resolve your issue a member of my Management Team has messaged you this afternoon Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Recently bought Tower pressure cooker from Argos it stopped working within few months been trying to get it replaced it since last 4-5 months but Argos is asking to contact Tower and Tower says they don’t have replacement part so contact Argos. Argos wants us to sort it out with Tower directly via their warranty services. So much for their 10 year warranty . Avoid”

Helpful Report

Posted 4 years ago

Hi, Many thanks for your comments regarding the Tower Pressure Cooker. I was disappointed to read your comments - within the first year of purchase it is the retailer that is responsible for the warranty should a fault occur with your product. Please accept my apologies for the information provided by our retail partners. At the time of contacting us at Tower we did attempt to resolve your issue but were awaiting the required part to resolve your enquiry. In a bid to resolve your enquiry a member of my Management Team has messaged you today. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I needed a new on/off control for my airoven. The young lady was very helpful, and had my replacement delivered to me in less than a week! Can't than them enough”

Helpful Report

Posted 4 years ago

Hi Joan, Thanks for getting in touch to leave such a fantastic review. I was delighted our Customer Services Team resolved your enquiry. Best wishes - Keith - Group Customer Services Manager

Posted 4 years ago

“Quickly replaced my waste/recycling bin with a faulty motor.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star review - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Very helpful, part arrived and fitted”

Helpful Report

Posted 4 years ago

HI Thanks for taking the time to leave your kind words. I was delighted to learn our Customer Services team resolved your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Took ages to reply to a query but once picked up by Annie all questions were answered promptly.”

Helpful Report

Posted 4 years ago

Hi Anthony, Thanks for your review I was pleased to learn your enquiry was fully resolved by Annie. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Can someone reply to my emails??? We have a faulty item.”

Helpful Report

Posted 4 years ago

Hi Thanks for your review - I was sorry to learn that no one appears to have responded to your message. Due to the popularity of our products there are occasions when we receive high volumes of enquiries from our valued customers. We are unable to trace a message from you from the same email address as to which your review was sent from. One of my management team has messaged your directly to understand and resolve your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Thank you Natasha remote for fire has just come working all OK can't thank you enough for your helpful and friendliness service can't fault Regards Jean Hearne”

Helpful Report

Posted 4 years ago

Hi Jean. We really appreciate your 5 star review - Natasha was delighted to read how satisfied you were Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I was extremely impressed by the speed in which Megan was able to deal with my enquiry. The process was stressfree and very effective. I am looking forward to receiving our replacement sensor bin lid very soon!”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave such kind words about our customer service and in particular how Megan resolved your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Great customer care by Sam, he was most helpful and understanding -5 star employee!! Ray in Ireland”

Helpful Report

Posted 4 years ago

Hi Ray, Thanks for your kind review - I was delighted to read that Sam had resolved your enquiry. She will be delighted with your 5 star review. Thanks - Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews