Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Natasha provided friendly and positive advice and service”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your valuable review and message about how Natasha handled your recent enquiry. Here at TOWER we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“Al service especially Natasha dealt with my needs very efficiently thankyou”

Helpful Report

Posted 4 years ago

Hello Jean, We really appreciate you taking the time to leave your positive comments about our Customer Services Agent Natasha. Thanks - Keith Group Customer Services Manager

Posted 4 years ago

“Megan was A1. Every thing perfect.”

Helpful Report

Posted 4 years ago

Hi Thanks for your review. Megan our Customer Services Agent was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“Great after sale service. The person that I I spoke to was polite and helpful.”

Helpful Report

Posted 4 years ago

Thanks for your kind words Alan - they are greatly appreciated.

Posted 4 years ago

“Although the product (kettle) failed within two months the customer service agent, Annie, resolved the problem very quickly and arranged for a replacement under warranty.”

Helpful Report

Posted 4 years ago

Hi Jennifer Thanks so much for your kind words. On the rare occasions when things don't go to plan our Customer Services team are readily available to resolve your enquiry. I'm delighted to learn Annie resolved your enquiry. Keith - Customer Services Manager

Posted 4 years ago

“I purchased a tower barbecue from Robert Dyas and on building it found a discrepancy between the instruction manual and the part delivered. The instruction manual stated that the barbecue should be run on Butane gas, the barbecue was delivered with a propane regulator. To get this issue clarified I had to email Tower customer services. It did take 13 days to get a reply, hence the 4 star rating, however I was given an apology for the delay and a clear explanation on the manual error. The barbecue is a quality product and I now know that propane is the recommended gas to use although it can also be safely be used on butane. Thank you Sam for your assistance”

Helpful Report

Posted 4 years ago

Hi Brian, Thanks for taking the time to leave a review. I was sorry to learn that we took a little longer than normal to answer your enquiry - this is due to the popularity of our products. I have passed across your valuable feedback to Sam for the way she managed your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“When product was delivered damaged I received excellent help from Megan. She was brilliant in telling me what was required eg a photograph. I would like to thank her.”

Helpful Report

Posted 4 years ago

Hi Zena, Thanks for your kind words relating to the service you recently received. Rest assured I have passed in your thanks to Megan. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service once customer service got involved. Had a problem with airfryer whilst still under guarantee. A replacement part was sent out immediately.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave such kind words about our customer services team. I was delighted to learn that your enquiry was resolved fully. Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service brilliant.”

Helpful Report

Posted 4 years ago

Hi Thanks for your review - at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered a stick vacuum cleaner on 20th September and I received a confirmation which confirmed next day delivery, as expected. They took payment on September 20th. I waited in all the next day and heard nothing from them and did not receive my delivery. I tried to ring the next day and the message said I had to email, which I did on 22nd. I received an automated response and have heard nothing since. This is appalling service and as there seems to be no way of getting in touch with them I feel extremely angry and frustrated. We are going away tomorrow (four full days after 'next day delivery' should have taken place) and I can't even get in touch with them to tell them to deliver to my neighbour. Avoid this company.”

Helpful Report

Posted 4 years ago

Hi Janis, Thanks for your review. Firstly let me apologise for the inconvenience caused. Due to the popularity of this product there was a momentary stock issue with your order. Having investigated your enquiry I can confirm one of my Leadership Team has contacted you and resolved your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service with no problems at all”

Helpful Report

Posted 4 years ago

Hi Simon, Thanks for taking the time to leave your 5 star review about the recent service you received from Tower - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered kettle toaster and canister set when I opened the kettle it didn't have a filter fitted it came with one loose at the bottom of the kettle which didn't fit.so had to ring up customer service which then I had to email the several times to get it sorted of which I now have to wait another 7 to 10 days for delivery of the part that fits the kettle so ime a bit disappointed of the wait time as I waited 4 weeks for delivery .not a happy bunny at all sorry to say .Natasha was good at getting a new part. .”

Helpful Report

Posted 4 years ago

“I had a problem with the non-stick properties on two of my large frying pans. After contacting tower and several emails later Tower agreed to replace both pans for me.”

Helpful Report

Posted 4 years ago

Hi Mick, Thanks for leaving your review about your recent contact with our Customer Services team. Keith - Group Customer Services Manager

Posted 4 years ago

“Had a problem with the manual timer on the airfryer, Megan in customer services was very helpful and even though I didn't have a receipt for proof of purchase, agreed to provide a new timer free of charge. Garrett O'Reilly”

Helpful Report

Posted 4 years ago

Hi Garrett, We really appreciate you taking the time to leave your review about the customer service Megan provided to you recently. Your kind words are appreciated and have been passed on to Megan. Keith - Group Customer Services Manager

Posted 4 years ago

“bought a saute pan with lid, which is amazing with 10year guarantee, needed to find out some details for the guarantee, Lousie very very helpful and willing to help out. great customer service and the actual product also, best pan i had so far... hope it does last for 10 years at least...”

Helpful Report

Posted 4 years ago

Hi Viola, Many thanks for taking the time to leave such a wonderful review about our Customer Services team as well as your Saute Pan. Rest assured I will pass on your kind words to Louise who handled your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Thank you so much for the good customer service I have received from yourself, your response was very good and you handled it very professionally and the company should be pleased to have such a competent person on emails. The thumb screws have arrived and have secured my skewers. Once again thank you for the support and communications.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hi Janet, I was delighted to read your review about how our Customer Services team resolved your enquiry in a professional manner. Thanks for your valuable review. Keith - Group Customer Services Manager

Posted 4 years ago

“After contacting them and a few questions they replaced our broken handle great service”

Helpful Report

Posted 4 years ago

Hi Mike, Thanks for your message regarding your recent experience with our Customer Services team. I was delighted to learn we resolved your enquiry fully and to your satisfaction. Keith - Group Customer Services Manager

Posted 4 years ago

“Great company to use with value products.”

Helpful Report

Posted 4 years ago

Hi, We really appreciate your review as well as your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“My Air fryer stopped working and it has taken a week to resolve the situation. I had to produce original receipt although purchased two years ago. Bur would have hoped the extended warranty would not have needed the receipt. I was also asked to provide a video of the appliance which being a pensioner i do not have the equip to do this. In the end the rep was very good and sorted it. Thank you to her.”

Helpful Report

Posted 4 years ago

Hi Roger, Thanks for taking the time to leave a review relating to your recent experience with ourselves. I was sorry to learn of the additional information we asked you to provide - this is because our products can be purchased from a number of channels. I was pleased to learn that your enquiry had been resolved to your satisfaction. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews