Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far this bread maker has been excellent perfect results every time. A quick question to customer services got an almost immediate response so I am a very happy customer thank you”

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Posted 4 years ago

“So far this bread maker has been excellent perfect results every time. A quick question to customer services got an almost immediate response so I am a very happy customer thank you”

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Posted 4 years ago

Hi Betti, I was delighted to read your 5 star review regarding our Bread Maker. Keith - Group Customer Services Manager

Posted 4 years ago

“Had a faulty bread machine. Once I informed customer services, they were able to replace the item. The communication and assistance provided was efficient and professional .”

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Posted 4 years ago

Hi Thanks for taking the time to leave your review. I was pleased to learn your recent enquiry was resolved fully by our Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Josh handled my query superbly!”

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Posted 4 years ago

Hi Josh, Thanks for your kind review about how Josh recently handled your enquiry. I have passed your valuable comments across to Josh who was delighted to read them. Keith - Group Customer Services Manager

Posted 4 years ago

“A bit early to submit a review, i have only used it twice. However i think it will be very good for cooking certain things like oven chips. I have deducted one star because it is a little difficult to clean in my opinion. Would still buy it.”

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Posted 4 years ago

Hi Thanks for taking the time to leave your review. Rest assured should you have any queries about your product our Customer Services Team are readily on hand to assist. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“It's been 9days since I placed my order and only part of the order was delivered a full 7 days after paying for next day delivery. Do not use this company as they use the world's worst delivery service Hermes and I'm still waiting for a human from Tower to contact me and explain where the rest of my delivery is!!n I would give zero star if I could”

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Posted 4 years ago

Hi Keith, Thanks for taking the time to leave your review. I was disappointed to read your comments and your 1 star review. After investigating your enquiry it shows the issue with the delivery was as a result of missing information provided when you processed your order. This has been confirmed to you in recent discussions with one of my Leadership Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love my Tower Slow cooker but when I wiped the front with the tea towel the writing (off , low , high.) got smudged beyond recognition. Can I use a marker?”

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Posted 4 years ago

Hi Thanks for your review. I was sorry to read the issue with the writing on your Slow Cooker. As this is the first contact you have made to ourselves I have arranged for one of my Customer Services Team to contact you within the next 48 hours. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Megan has been fabulous sorting a spare part for me! Love my air fryer best purchase I’ve made. Thanks”

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Posted 4 years ago

Hi Carly, Thanks for your kind words about your recent contact with Customer Services. Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic customer service from Megan. Part has been dispatched for my airfryer. Best customer service I've seen in a while.”

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Posted 4 years ago

HI Thanks for taking the time to leave your comments about your recent experience with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very good value for money”

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Posted 4 years ago

Hi Steve, Thanks for your valuable order and for being a great customer. We look forward to you revisiting the Tower website very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I had an issue with my microwave still under warranty. Great customer service from Annie. Very quick to respond, and a new microwave is being sent out shortly!”

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Posted 4 years ago

Hi Rob, Thanks for your 5 star review - I have passed your comments onto Annie. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“First class customer service. Annie in Customer Services could not have been more helpful. Replacement part sent to me within 3 working days, Excellent.”

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Posted 4 years ago

Hi Steve, Thanks for your 5 star review regarding the recent service you received from our dedicated Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Very good customer service part despatched very quickly Well done Megan.”

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Posted 4 years ago

Hi John, We really appreciate your kind words about how Megan handled your recent enquiry to Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Hi John, We really appreciate taking the time to leave your comments about our Customer Services Team and in particular how Megan handled your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Just purchased 6ltr sure touch pressure cooker. It exploded marking my wife's face, and splattered the kitchen with potatoes”

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Posted 4 years ago

Hi Many thanks for taking the time to leave your review. Here at Tower Housewares we always take a rare event of a product defect with the utmost priority. I was therefore surprised to read your review which appears to be the first and only instance where you have highlighted this issue. One of my Leadership Team from Customer Services will be contacting you as a priority to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service (Annie) was so helpful in resolving the issue with our microwave. Would absolutely recommend them! Thank you”

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Posted 4 years ago

Hi Many thanks for your 5 star review and also the recommendation you have made for Tower Housewares. Both are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Very nice pans”

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Posted 4 years ago

Hi Elaine, Thanks for taking the time to leave your 5 star review about our Pan set. Keith - Group Customer Services Manager

Posted 4 years ago

“I had an unusual and minor problem with a Tower device and Customer Service were extremely helpful and very prompt. It's this kind of service that really adds value and I'm very impressed with Tower as a result!”

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Posted 4 years ago

Hi Thanks for your kind words about our Customer Services Team. Here at Tower Housewares we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic customer service. Very good product.”

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Posted 4 years ago

Hi Maria, Thanks for your kind words. Keith - Group Customer Services Manager.

Posted 4 years ago

“First class customer service from this company, my request was dealt with professionally and promptly by Sam. Replacement part being sent out.”

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Posted 4 years ago

Hi We really appreciate your 5 star review about how Sam handled your recent enquiry Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Absolutely first class service from this company, my request was dealt with professionally and promptly by a young lady called Annie who could not have been more patient and helpful, I would definitely recommend Tower to my friends and family.”

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Posted 4 years ago

Hi Thanks for your kind words and your recommendation to your family & friends. We look forward to welcoming them to the Tower website soon. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews