Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service! Kept me in the loop and a replacement air fryer was sent. Highly recommend Tower”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind review and the recommendation for Tower. I was delighted to learn that our Customer Services team kept you in the loop at all stages of your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Absolutely love my Tower Air Fryer with the shelves but it has now stopped working , really missing it as my main oven is also broken at the moment. The only complaint I have is that I have had no response from.several emails I have sent regarding the issue as product is still within warranty and I am anxious to get it sorted just 🤷‍♂️”

Helpful Report

Posted 4 years ago

“I purchased the air fryer and love everything about it completely recommend it to everyone as it has all the features to cook anything to perfection. My food has tasted so much better”

Helpful Report

Posted 4 years ago

Hi Asha, Thanks for the wonderful review and the recommendation - its greatly appreciated. We were delighted to learn that you love our Air Fryer and the features it provides when cooking your food. Keith - Group Customer Services Manager

Posted 4 years ago

“Following a malfunction of a product under 12months old I received excellent customer service replacing my broken item. I have given 4 star for the sole reason I did have to push a little bitter them to understand my dissatisfaction but I am more than happy with the outcome. my contact was excellent too.”

Helpful Report

Posted 4 years ago

Hi Nicola, Thanks so much for taking the time to leave your review about the recent contact with our Customer Services team. Keith - Group Customer Services Manager

Posted 4 years ago

“A great service . E mailed the company re replacing a dial that had split on the inside . They replied and sent a replacement the following day .”

Helpful Report

Posted 4 years ago

Hi Thanks for your review regarding your recent experience with our Customer Services team - your kind words are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Using for first time, lid will not stay shut so had to put a plate on it. Every time lid opens chips stop cooking and so far taken 25 minutes to cook chips! Rest of meal is now ruined so it will be returned to store tomorrow and get money refunded.”

Helpful Report

Posted 4 years ago

“Excellent customer care service”

Helpful Report

Posted 4 years ago

Hi We really appreciate the time taken to leave your 5 star review about our Customer Service Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Had an issue with a broken timer knob. Had a replacement part in the post within 24 hours. Fantastic customer service. Cant fault it.”

Helpful Report

Posted 4 years ago

Hi Kev, Thanks for your comments - on the rare occasion when things don't go to plan our Customer Service team are readily available to resolve your enquiry. I was pleased to learn your enquiry had been resolved quickly and efficiently. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I contacted them to ask whether they had a part for my Tower Air Fryer that I did not see online and expecting to be given a link to buy it or told know we don't have it. Email response time was amazingly quick. They had the part could I confirm my address and within minutes told my part was on its way. This is a perfect example of a positive moment of truth of the service provide, quick resolution in one interaction.”

Helpful Report

Posted 4 years ago

Hi Carol, I was delighted to read your fantastic 5 star review about your recent contact with Customer Services. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“After using my Tower Air Fryer for the last year and a half…. and loving it….. the timer dial knob cracked. I contacted Tower and they were right on top of getting a replacement part to me within a couple weeks. Their responses were prompt and courteous and made the process easy. Knowing this service is in place, I will certainly choose Tower products over other brands in the future. Thank you, Tower!”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review. We look forward to welcoming you back to our Tower website soon and want to say a big thank you for being such a loyal and valuable customer. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“My auto opening/closing bin became defective after a few months so I contacted Tower who couldn't have been more helpful. They were a joy to deal with and have sent me a new replacement bin. I would recommend this company 100%. They provide great devices at good prices and their after sales service has been fantastic.”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for taking the time to leave your comments about your recent customer experience. We were delighted to read your comments as well as your recommendation for our products and the service we offer. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had a problem with my pressure cooker which was under guarantee. I sent a video of the problem and an explanation and they agreed to replace it without any fuss. Natasha in customer services was extremely helpful. Very good customer service.”

Helpful Report

Posted 4 years ago

Hi We really appreciate you taking the time to leave such kind words about how Natasha had resolved your enquiry about your Pressure Cooker. Keith - Group Customer Services Manager

Posted 4 years ago

“Tower was very professional in reimbursement for a new tower airfryer when my own one lost power.”

Helpful Report

Posted 4 years ago

Hi Siobhan, I was delighted to read that our Customer Services Team had resolved your recent enquiry fully. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Very nice waited quite a while for this to complete all my other tower kitchen products.”

Helpful Report

Posted 4 years ago

Hi Lyn, Thanks for your review and your valuable order - I was delighted to learn that you revisited Tower to complete your kitchen with our products. Keith - Group Customer Services Manager

Posted 4 years ago

“When contacted them the issue was shorted out quickly”

Helpful Report

Posted 4 years ago

HI Thanks for taking the time to leave a review about the recent service you received from Tower - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“5 stars - bought an air fryer, wifey decided she wanted something else - really speedy resolution from customer services to send it back”

Helpful Report

Posted 4 years ago

Hi Thanks for your review we were sorry that you wanted to return your Air Fryer and I was pleased to learn you found the returns process very smooth. Please feel free to visit our Tower store front again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“The basket is great though a little fiddle to put in the machine.”

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Posted 4 years ago

Hi Many thanks for your valuable order and for being a great customer. Keith - Group Customer Services Manager

Posted 4 years ago

“Well I was doubtful when I first bought it as I was a devotee of the halogen cooker but boy does this beat it hands down.It's fast efficient and cooks like a dream.It's not as spacious as a halogen but so much easier to clean and I would recommend it to anyone”

Helpful Report

Posted 4 years ago

Hi Anne, Thanks so much for your kind words - we really appreciate your recommendation. Keith - Group Customer Services Manager

Posted 4 years ago

“wow , well first let me start with delivery . Ordered the 1500W 4.3L Manual Air Fryer on Friday and arrived in less than 24 hours . Outstanding . Packing and shipping 100% I have checked the item but have not used this one as it is a Christmas present for my Daughter-in-Law . I am very familiar with tower as i have the Xpress Pro 2000W 11L 5-in-1 Digital Air Fryer Oven and i love it . I will update the review once my Daughter-in-Law has used it but i think she will be as thrilled as i was . The price for this item was fantastic and even better with the 20% off as well , so great bargain . 100% happy with everything .”

Helpful Report

Posted 4 years ago

Hi Steven, What a fantastic review !!! We were delighted to read your comments. Thanks for re-visiting Tower store front and making another purchase. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent products”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for your kind words and your valuable order which is greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews