Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an unusual and minor problem with a Tower device and Customer Service were extremely helpful and very prompt. It's this kind of service that really adds value and I'm very impressed with Tower as a result!”

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Posted 4 years ago

Hi Thanks for your kind words about our Customer Services Team. Here at Tower Housewares we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic customer service. Very good product.”

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Posted 4 years ago

Hi Maria, Thanks for your kind words. Keith - Group Customer Services Manager.

Posted 4 years ago

“First class customer service from this company, my request was dealt with professionally and promptly by Sam. Replacement part being sent out.”

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Posted 4 years ago

Hi We really appreciate your 5 star review about how Sam handled your recent enquiry Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Absolutely first class service from this company, my request was dealt with professionally and promptly by a young lady called Annie who could not have been more patient and helpful, I would definitely recommend Tower to my friends and family.”

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Posted 4 years ago

Hi Thanks for your kind words and your recommendation to your family & friends. We look forward to welcoming them to the Tower website soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Quick and helpfull”

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Posted 4 years ago

Hi Eddie, Thanks for your review - your comments are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I was unable to register my product online due to problems with the warranty website. I emailed Tower for help and Megan responded. Megan asked for details of the product and purchase and registered it for me. This was all pleasantly and swiftly done. Fabulous customer service.”

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Posted 4 years ago

Hi Rebecca, Thanks for your comments - I was sorry to learn there were initial issues in registering your warranty bit delighted to hear Megan resolved your enquiry for you. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Over the moon with the help I got from customer services, contacted about a broken part and have sent me out a replacement part straight away, so happy!”

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Posted 4 years ago

Hi Many thanks for your kind words about how our Customer Services Team handled your recent enquiry. Best wishes, Keith - Group Customer Services Manager

Posted 4 years ago

“The cooker was faulty on recipe but customer service handled it quickly and sent a replacement.”

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Posted 4 years ago

Hi Thanks for your valuable review. On the rare occasions where thing don't go to plan our Customer Services team are readily available to resolve your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Have not used the items yet but they look good quality and should last. Great value on the price.”

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Posted 4 years ago

Hi Melissa, Thanks for your review and your valuable order which is greatly appreciated. We hope you revisit our Tower Website soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Replacement pressure cooker spot on 10/10 delivery good and undamaged 10/10”

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Posted 4 years ago

Hi Many thanks for your 5 star review about the delivery of your replacement product. Keith - Group Customer Services Manager

Posted 4 years ago

“Requested Return of RF1PRO 29.6V Cordless 3-in-1 Vacuum Cleaner 2 weeks ago but still not received call back. After Sales service very poor.”

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Posted 4 years ago

“Fantastic pan 10 out 9f 10”

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Posted 4 years ago

Hi Jane, Thanks for your 10 out of 10 score - its greatly appreciated !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Delivery was quick but the wrong colour items (kettle and toaster) were sent. However, she who must be obeyed said that they fit in fine with the new decor so we kept them. Tower offered to exchange quite quickly if required so that was good although returning stuff is always a faff. If it hadn't been for the error then I would have given 5 stars.”

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Posted 4 years ago

Hi Steve, Thanks for your comments - I was sorry to learn that the incorrect colour of product was sent to you - rest assured I will pass on these comments to our warehouse teams. Thanks for your understanding and your 4 star review. Keith - Group Customer Services Manager

Posted 4 years ago

“Good speedy service”

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Posted 4 years ago

“Good speedy service”

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Posted 4 years ago

Hi Thanks for your 5 star review regarding the service we have recently provided to you. Keith - Group Customer Services Manager

Posted 4 years ago

“Quick response to my query”

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Posted 4 years ago

Hi Sue, Thanks for your kind words about how your recent enquiry was resolved by our dedicated Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Unfortunately air fryer knob broken but I had lost receipt contacted tower and it was replaced now air fryer fixed and working great great customer service”

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Posted 4 years ago

Hi, Many thanks for your 5 star review about how our Customer Services Team resolved your enquiry with your Air Fryer. Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service was excellent nothing to much trouble and Annie kept in touch through email should be receiving my part shortly”

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Posted 4 years ago

Hi Debbie, Thanks for taking the time to leave your review. I have passed your kind words on to Annie. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“Overall a very good service. The customer advisor I dealt with was very helpful. It wasn't that easy to get in touch as they only have a 2 hour phone contact number ( this was after no response from an email) The problem with my kettle is resolved and they are sending me a Replacement.”

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Posted 4 years ago

Hi GrahamMac, Thanks for your review - I was pleased to learn our Customer Services Team resolved your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent, efficient service. The faulty product was replaced very quickly. Could not have wished for a more positive response.! The new window cleaner is already being put to good use!”

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Posted 4 years ago

Hi Margaret, Thanks for your 5 star review. I am delighted our Customer Services Team has resolved your enquiry fully. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews