Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot fault you customer services, excellent response and no problem getting through. Spoke to Megan, who actually listened and dealt with missing part very efficiently, a delightful young lady. She advised delivery 3-5 working days, but was super speedy and arrived in 2 days. Looking forward to using my air cooker. A huge thank you to Megan & well done Tower. A refreshing change to have confidence in a brand name who deserves my business & praise.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words - here at Tower we love it when the interaction with our Customer Services Team make our customers happy. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Tower bin: starts to corrode after 1 year. No reply from customer service after a month after sending two emails / opening a case. Very poor quality / customer service and can certainly NOT last multiple years.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave a review for your Tower Bin. I was sorry to learn of the issues you have faced recently. One of our Leadership Teams has contacted you about the issue however we are still awaiting your reply. We look forward to hearing from you to resolve your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services excellent sorting my query out fast and efficient”

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Posted 4 years ago

Hi Susan, Thanks for taking the time to leave your 5 star review about our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The products are great and the customer service amazing. Well done”

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Posted 4 years ago

Hello iLaria, We really appreciate your kind words about our products and Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. There was an issue with an online discount code not working which they resolved very quickly and despatched my order straightaway. There was a further issue when the Hermes courier dropped my package over the garden gate which broke a saucepan handle - customer service sorted out a replacement straightaway and I received it 2 days later.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5 star review. We always appreciate our customer's valuable feedback about the service they have received from Tower and also our partners. This helps us continuously improve the service we provide. Keith - Group Customer Services Manager

Posted 4 years ago

“Tower Airfryer stopped working I still had warranty. Thank you to Tower for an exchange.”

Helpful Report

Posted 4 years ago

Hi Sheila, Thanks for your valuable comments. It was our pleasure to replace your Tower AirFryer under our warranty scheme. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I had a sensor bin which wasn’t working - the lid wouldn’t close fully. So I tried to activate the warranty and despite some runaround initially where Morphy Richards couldn’t ship a replacement as I’m living in Ireland (Brexit I assume) they had to refer me to another company and they agreed to replace the damaged lid. Their communication was helpful and professional and speedy. I expect the replacement to arrive in 7-10 days.”

Helpful Report

Posted 4 years ago

Hi Catherine, Thanks for your review - I was pleased to read our Customer Services Team took ownership of your recent enquiry and arranged for a replacement part to be dispatched to you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I was pleased to find that the Steam Generator Iron we purchased was an English based company, although I am aware that most products are still made in China and that’s not going to change overnight but it’s a start. I always try to buy British products if I can, we have also recently just purchased a Mitchell and Brown, TV from the same Electric Goods shop that we purchased the steam iron from, that also is English based, as long as you make the products I believe that people like myself will buy them. Good luck and thank you for the excellent service we received from your customer service girl who signs herself “Annie, Tower Customer Services””

Helpful Report

Posted 4 years ago

Hello Jim, Thanks for visiting our website and making a purchase of your Steam Iron. I was also pleased to read about how Annie had resolved your recent enquiry with us. Keith - Group Customer Services Manager

Posted 4 years ago

“Resolved an issue quickly and satisfactorily”

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Posted 4 years ago

Hi Linda, We appreciate the time taken to leave your positive review. Keith - Group Customer Services Manager

Posted 4 years ago

“Very happy with the Fryer. Also found Tower helpful with a problem I had with registering the warranty”

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Posted 4 years ago

Hi Phipp, Thanks for your valuable order for the Tower Airfryer and for being a great customer. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Amzina in the customer service department has been amazing 🤩”

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Posted 4 years ago

Hi Thanks for your 5-star review about Azmina and how she handled your recent enquiry. Azmina always puts the customer at the heart of everything she does within our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The air fryer is very good indeed. A control knob broke and was replaced with no questions asked. I am most impressed. they really do care!”

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Posted 4 years ago

Hi Michael, Thanks for your kind words about your recent enquiry. On the rare occasion when things don't go to plan our dedicated Customer Services Team are readily available to resolve your enquiry. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Broken Knob on 6 month old air fryer- quickly resolved by Megan without any hassle.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about how Megan handled your recent contact with our Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“I'm pleased with my purchase to go with my Tower actifry makes lovely roasties and chips I'm very happy with my purchase 10 out of 10”

Helpful Report

Posted 4 years ago

Hi Laura, Many thanks for your valuable order - we were delighted to read your 10 out of 10 purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a cosmetic fault arise with a product and reported this to the warranty dept. I had registered the item for the free extended warranty cover. After carrying out the authenticity checks, I was quickly offered a replacement item at no extra cost. The service I recieved was exemplary! Thank you Tower!”

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Posted 4 years ago

Hi Trevor, Thanks for taking the time to leave such a wonderful review. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“Ultra fast & courteous response from customer service to my request for operating instructions. For me, evidence of excellent customer service s much more important than price when deciding equipment purchases.”

Helpful Report

Posted 4 years ago

Hi We appreciate your kind words about the recent Customer Services you received from the team here at Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and prompt delivery”

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Posted 4 years ago

Hi Heather, I was delighted to read your 5 star review about your delivery experience. Thanks for your valuable order - please feel free to visit our Tower website again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a problem with my registration form eMail but when I asked for help it was sorted out Very quickly well done”

Helpful Report

Posted 4 years ago

Hi I was pleased to read your enquiry was dealt with quickly and efficiently by our dedicated Customer Services Team. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“Great customer service , excellent products A+++”

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Posted 4 years ago

Hi Sarah, Thanks for your valuable order for the Tower Airfryer. It looks a great addition to your kitchen. Keith - Group Customer Services Manager

Posted 4 years ago

“Took a long time to resolve this. I had to buy a replacement kettle in the meantime. It was eventually resolved & a replacement is being sent. I also do not understand why you use a premium rate Telephone number.”

Helpful Report

Posted 4 years ago

Hi Dave, Thanks for your review. Having had the opportunity to read your review as well as investigate your communications with ourselves I can see our efforts to resolve your enquiry were delayed by multiple messages being received as well as you not being able to provide the warranty details for your product. Once these were passed across to ourselves we were able to resolve your enquiry fully for you. I can also confirm that our Customer Services contact number is not a premium rate number. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews