Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant”

Helpful Report

Posted 7 years ago

“I bought a Tower 14-in-one express pot and when it arrived it was not the one illustrated, and had no advertised recioe book. The lady on the end of the phone couldn't have been more helpful and I returned it for a refund. I might have kept it although it was different, but when I looked at the instructions they were very poor. I tried to leave a review when they sent me a coupon for 35% off if I did, but when I returned the pot the coupon wouldn't work !”

Helpful Report

Posted 7 years ago

“my wife recently bought a set of two non stick frying pans from tower they are black with copper handles and we are very disappointed as after a couple of weeks everything sticks to them dispite us using only plastic utensils also the handles get hot very quickly”

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Posted 7 years ago

“The service staff are very helpful and informative.”

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Posted 7 years ago

“I am pleased with the 10 year guarantee.”

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Posted 7 years ago

“Tower airfryer t17005. Work very well. The finish around the drawer is very rough and should have been smoothed out during manuf. Amazed it passed quality control. Anyway not detrimental to performance.”

Helpful Report

Posted 7 years ago

“Tower airfryer t17005 Works very well.....outside where the drawer shuts is a bit rough edged. Needed a bit of smoothing out. Amazed it passed quality control. Anyway not detrimental to performance.”

Helpful Report

Posted 7 years ago

“Quite happy with my Tower pressure cooker but when It was delivered by Amazon, although the box was intact, there is a small dent on the side. Having checked the returns policy, decided not to as what a rigmarole. At least it doesn't affect the performance.”

Helpful Report

Posted 7 years ago

“Good products at fair prices”

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Posted 7 years ago

“Great value for money!”

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Posted 7 years ago

“Delivery was great.”

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Posted 7 years ago

“Excellent Bread now I have replacement NON-STICK PADDLE supplied by on-line support. Thank you for overriding telephone customer service and recognising dysfunctional original paddle. Good design sits neatly on work-top and conventional shaped tin. Have made Soft Bread, Quick Bread and used Leaven Dough programme for Baps. Whole Wheat needs another 40ml water and now going to try a cake from All Recipes.”

Helpful Report

Posted 7 years ago

“Product description accurate and reliable replacement part.”

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Posted 8 years ago

“Great product, reasonably priced, efficient delivery.”

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Posted 8 years ago

“Product was better than expected. It was fast to working temperature and easy to clean. Simple to use.”

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Posted 8 years ago

“nice product”

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Posted 8 years ago

“Brilliant quality pans heavy and sturdy”

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Posted 8 years ago

“Delivery was quick and the items well packaged. The salt and pepper mills are stylish as well as functional.”

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Posted 8 years ago

“Contacted for a Safety Valve part for my old pressure cooker. Nicole at Tower was very helpful. Although all parts are now obsolete, for just £3.99 delivered, I'm going to try an identical looking valve part from another model to see if it fits. If it doesn't fit, Tower offered me a 35% discount on price of a new cooker. Great service so far!”

Helpful Report

Posted 8 years ago

“I bought tower pressure cooker and it was my 1st time with tower. I am happy with the product.”

Helpful Report

Posted 8 years ago

Tower is rated 4.2 based on 5,759 reviews