Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After purchasing a dual air fryer I quickly found that the coating was coming off the crisper plates. I contacted Tower customer services and Sophie arranged for new plates to be delivered. I couldn’t be more pleased with the service I have received.”

Helpful Report

Posted 3 years ago

Hello Ali, Many thanks for your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Megan was quick and efficient in providing help and later replacement for my malfunctioning Tower bin.”

Helpful Report

Posted 3 years ago

Hello Kristina, Many thanks for your 5 star comments about Megan from our Customer Services Team. Megan is one of the many stars we have here at Tower and she was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I had a problem with a charging cable for my Tower vac. I got in contact with Tower directly and they had my problem sorted with one call. Great staff backup and follow through. In this day and age it is very refreshing too get great staff help. Good job. Sean Murray”

Helpful Report

Posted 3 years ago

Hello Sean, Thanks for your wonderful review. Here at Tower we firmly believe the customer service we provide to our customers is different to other organisations by the way we take the time to fully understand our customers enquiries and circumstances. The whole of the Customer Service Team were delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic, would highly recommend 👌 I have a big family and it makes tea time simple”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments and your valuable purchase of your Tower Air Fryer. It was great to read how your Air Fryer now helps with those family teas. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“It's an ideal size for us...Looking forward to using it!!”

Helpful Report

Posted 3 years ago

Hello Mrs Blair, Thanks for your kind words and for choosing Tower for your purchase. Your purchase is greatly appreciated by everyone here at Tower. Should you have any enquiries rest assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a great Air Fryer but unfortunately after a year it stopped working. It had a 3 year warranty and Arjan at Tower offered us an immediate replacement with a slightly bigger model! This was great customer service!”

Helpful Report

Posted 3 years ago

Hi Ian, Many thanks for your kind words about how Arjan resolved your recent enquiry. Here at Tower, our warranty scheme provides customers with peace of mind that their product will be protected in the rare event that a fault should occur. Thanks again. Keith - Group Customer Services Manager

Posted 3 years ago

“Customer service was excellent which is so unusual in today's world. My tower Air fryer had an issue couldn't supply it to repair so is sending me a new model I had warranty which obviously helped.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about our Customer Services Team. Here at Tower we firmly believe the service we provide is different to that of other organisations as we always take the time to fully understand our customers enquiries. Rest assured should you have any further enquiries we would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“They found me a timer button for my air frier that was bought in late 2021. Couldn’t get better customer service than this!”

Helpful Report

Posted 3 years ago

Hello Sally, Many thanks for taking the time to leave your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read everything was resolved to your satisfaction. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Just so pleased they had resolved our faulty vacuum issue”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about our Customer Services Team here at Tower. I was so pleased to read your enquiry had been fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Replace the feet I had lost whilst cleaning quick and effortlessly”

Helpful Report

Posted 3 years ago

Hello, It was great to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Here at Tower we appreciate things don't always go to plan and we always strive to help our customers wherever we can. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Wonderful item to own. It is brilliant for steak. I can't wait to use it again.”

Helpful Report

Posted 3 years ago

Hello Sue, Thanks for leaving your wonderful comments about your Tower product - they are greatly appreciated. Rest assured our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We are very pleased with the product helps us to reduce the amount of energy and the amount of oil we use,thank you”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your 5 star comments about your new Air Fryer from Tower. We were pleased to read how your Air Fryer has helped with your energy savings as well as providing a healthier cooking option. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“arrived today plugged in, had a pile of ironing,a pet hate of mine,but you know what,i sailed thru its brilliant iron for price”

Helpful Report

Posted 3 years ago

HI Many thanks for your 5 star comments about the purchase of your Steam Iron from Tower. We were delighted its helped you sail through that pile of ironing !!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Looked at other airfry and the tower one had great reviews so decided on the T17088 to be the best overall for the money .Easy to use and clean. Quick and efficient and had plenty presets and look very smart in my kitchen. Would recommend to friends and family”

Helpful Report

Posted 3 years ago

Hello Allybongo, Thanks for your wonderful comments about your Tower Air Fryer. We were all delighted that you chose Tower to make your valuable purchase. Rest assured our customer service team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“hello I lost a small guard/protector off my Tower Air Fryer T17021. I got in touch with the support team and explained what had happened. Harpreet responded very quickly and sorted my problem out. The part arrived very quickly and now sits in its position on the basket handle and makes things safe. I would like to commend Harpreet and the team for their efforts in making this customer very happy. Best Regards to all. Sid Kirk”

Helpful Report

Posted 3 years ago

Hello Sid, Many thanks for your kind words about Harpreet from our Customer Services Team. It was great to read how Harpreet took the time to understand your enquiry in full and provide a suitable solution for you. Harpreet was delighted to read your kind review. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great to look at. Ideal having 2 baskets. Took a while to work out how to use, but would recommend it.”

Helpful Report

Posted 3 years ago

Hello Lindsey, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read your comments. We know that a new product can at times be a little daunting to get used to that's we our Customer Services Team always welcome any enquiries you may have. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Harpreet dealt my issue with top standards and sent me a replacement unit, very please with the service Thank you”

Helpful Report

Posted 3 years ago

Hi Joao, Many thanks for your 5 star comments about how Harpreet from our Customer Services Team helped with your recent enquiry. Harpreet was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service received through emails. Harpreet was fast and efficient at helping me with my query regarding my TOWER appliance”

Helpful Report

Posted 3 years ago

Hello Sarah, Many thanks for your 5 star comments about our Customer Services Team here at Tower. Harpreet is one of the many stars we have within our Customer Services Team and I was how he resolved your enquiry quickly and efficiently. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very efficient resolution to replace appliance under Guarentee with the expert advice from Megan.”

Helpful Report

Posted 3 years ago

Hello Thanks for your kind words about Megan from our Customer Services Team. Should you have any further enquires our Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very efficient resolution to replace appliance under Guarentee.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about how our Customer Services Team helped with your recent warranty query. Take care Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,883 reviews