Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed new silicone pads for the grill plate. Emailed request and was sent a packet of new ones, all handled efficiently by Kelly. Good service”

Helpful Report

Posted 3 years ago

Hello, I was delighted to read your kind words about how Kelly from our Customer Services Team helped with your recent enquiry. Kelly was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought the double air fryer am so pleased with it. Its a god send to all our cooking and very easy to clean.”

Helpful Report

Posted 3 years ago

Hello Wendy, Thanks for your wonderful comments about your Air Fryer We are a little bias here at Tower - we love our Air Fryers too !!!! Thanks for choosing us to make your purchase. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Provided great assistance, care and advice hassle free. Always quick to reply to my emails, great customer care and product!”

Helpful Report

Posted 3 years ago

Hello Mr Evans, Many thanks for your kind feedback about our Customer Services Team. Here at Tower we always place our customers at the heart of everything we do Should you have any further enquiries we would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“good machine,had a fall broke engine from body.ordered new one.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower product. If you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted Tower (with very little hope) regarding a spare part for a kitchen appliance made by a company they'd taken over several years ago. Not only did I get a prompt and courteous reply, but Arjan arranged for the part to be posted to me free of charge. I haven't encountered service like that for a very long time!”

Helpful Report

Posted 3 years ago

Hi Ms Danaher, It was great to read your comments about your recent contact with our Customer Services Team. Arjan is one of the many stars we have within our Customer Services Team here at Tower and he was delighted to receive such positive comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Didn't take long to come. Same as what's on the picture. Nice microwave. Good experience. Thankyou”

Helpful Report

Posted 3 years ago

Hi Sandra, Many thanks for your 5 star comments about the order and delivery experience for your Tower Microwave. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Finally, thanks for choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very good well made nice tower product dose what it should do the only thing I would say the display should be brighter or have a way of turning it up or down but doesn’t detract from the quality of the product”

Helpful Report

Posted 3 years ago

Hello Mr Poole, Many thanks for your valuable comments about your Tower product. Here at Tower we welcome our customers comments and suggestions about how we can improve our products and services. Your suggestion has been noted and passed cross to our Product Development Team. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant”

Helpful Report

Posted 3 years ago

Hi, Thanks for your 'brilliant' 5 star review about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just had it a few days air fryer very pleased with it cook lovely. Easy to clean”

Helpful Report

Posted 3 years ago

Hi John, It was great reading your review about how you are using your Air Fryer. Thanks for choosing Tower for your purchase - rest assured our Customer Services Team are available should you require any help in the future. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Price and a well none name”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Does what it says - fits well”

Helpful Report

Posted 3 years ago

Hi Charlotte, Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I can’t believe how fast my order was and super pleased with the duel air fryer”

Helpful Report

Posted 3 years ago

HI Thanks for taking the time to leave your 5 star comments about the order and delivery experience of your Tower Air Fryer. I was delighted to read our courier partners delivered your Air Fryer safely and quickly. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Only used this a few times and I love it already”

Helpful Report

Posted 3 years ago

Hi Bev, Thanks for sending across your photograph - it was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Thanks for choosing Tower for your purchase Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Delivery was very fast and was kept updated until it was at my door.”

Helpful Report

Posted 3 years ago

Hi Tracey, Many thanks for your 5 star comments about the delivery experience of your Tower kettle. It was great to see your photograph showing your kettle in the kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very efficient and polite, it was a pleasure doing business with you. I would recommend Tower and it's workforce to everyone.”

Helpful Report

Posted 3 years ago

Hi Ronald, Many thanks for your 5 star comments about our Customer Services Team here at Tower. Everyone in the Team was delighted to read your comments and recommendation. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant customer service by Arjan. We had a part missing with our Tower Airfryer( which is great). Contacted customer services who respindedxwithin 24 hours. Check stock availabilty, item wss despatched. Wss advised it would take 7 to 10 days, but turned up the next day. Very effiicient friendly Customer Advisor.👏👏👏”

Helpful Report

Posted 3 years ago

Hello Jo Mo Many thanks for your 5 star comments about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we have here at Tower who loves to ensure our customers enquires are fully resolved. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a Tower hand held cleaner, it's brilliant and saves getting the big vacuum out all the time. Customer services are second to none in helping with queries, especially Arjan very kind and very quick with his answers.”

Helpful Report

Posted 3 years ago

Hello Gill, It was wonderful to read your review about your Tower hand held cleaner as well as our Customer Services Team. Thanks for choosing Tower for your valuable purchase - should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I had my air fryer over a year and the actual knob broke I contacted Tower and the response was brilliant they sourced a new part asap also Arjan from customer services was exceptional . Thankyou !!”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your kind words about how Arjan from our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted Tower directly as I had accidently broken 3 Jars on a rotating spice rack . I received an immediate response from Fayyaz who checked and confirmed they had spare jars and would send them out to me asap. I am just awaiting delivery but the customer service response and action was first class. thank you”

Helpful Report

Posted 3 years ago

Hello Alan, Many thanks for taking the time to leave your comments about Fayyaz from our Customer Services Team. Fayyaz is one of the many stars we have here at Tower who always ensure our customers enquiries are fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the iron from Aldi because it was good value for money. It’s very sturdy to use and I like the dual use - free standing or attached to the base. Highly recommended.”

Helpful Report

Posted 3 years ago

Hi Thanks for purchasing your Tower Iron from our retail partners Aldi. Rest assured our customer services team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,883 reviews